There were issues with me uploading. some documents. But my customer service represents. representative named Norma was a ride or die. representative. She was patient. and I could tell she genuinely.... See more
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See what reviewers are saying
Well it's a very unorganized agency. Something that was to take an hour took 7.5 talked to several different agents all on different pages, all asking me for items already requested. Everything was r... See more
I was hesitant on completing the paperwork because of the APR. I WAS VERY PLEASED in the APR because it was so much lower than most loan companies. I'm so glad that they approved my loan. If I hear... See more
The pre-approval was really fast & very detailed about choosing only what you can afford to pay back,but the best part to me was they're paperless & money was in my acct. within 30mins tops.
Company details
About Advance Financial - DE Online
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
Oceanside Drive 320, 37204, Nashville, TN, United States
- 6153415900
4.1
Great
242 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I cant move the money to my bank account
May 29, 2026
Reply from Advance Financial - DE Online
Hi Candie. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
I did get nt much to do anything with
May 6, 2026
Reply from Advance Financial - DE Online
Hi Jennifer. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
Disappointed
Thought I was getting a loan as I went through the process I was waiting for each next step to tell me what my payments was and then all of a sudden it was complete and I find out it's a line of credit. Im 50 years old and have been doing loans for years and this was not transparent and I feel tricked. I appreciate the 1200 line of credit but doubt I will use it because the interest rate and how it works sounds like something Donald Trump would come up with. Have a great day.
April 11, 2026
Reply from Advance Financial - DE Online
Hi Michael. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
Deceptive pre screen offer
Deceptive pre screen offer, evasive disclosure process, gathers financial information before disclosing payment info.
April 3, 2026
The site was easy to use but I had an…
The site was easy to use but I had an error pop up so I called and it was fixed right away. The associate was very nice and professional.
March 28, 2026
Thanks for helping me out...
March 23, 2026
Not a positive experience, difficult to contact for help
Impossible to get any help online or telephonically. Cash advance has been charged, so accumulating interest on the debt, but no funds received.
March 20, 2026
Great customer service and this company…
Great customer service and this company truly wants to help you with your financial needs.
March 4, 2026
Advance Financial understood my…
Advance Financial understood my concerns and was able to resolve my issue. They were efficient and made me feel less like a number but more like a appreciated client.
August 21, 2025
The agent explained every detail I…
The agent explained every detail I needed to know.
February 20, 2026
Customer service is poor and they scam…
Customer service is poor and they scam ask me to put my info in then ask me to send pictures of my social security card and driver license and doesn’t respond back worst experience
December 15, 2025
Application process is smooth and…
Application process is smooth and seamless. Terms could be better but when you're credit isn't great you are limited.
December 9, 2025
Advertised as an instant fund loan then…
Advertised as an instant fund loan then when I agree says 2-5 business days. Shady
December 8, 2025
Reply from Advance Financial - DE Online
Hi Andrew. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
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