Advance Financial - ID Online Reviews 192

TrustScore 4 out of 5

3.9

Oceanside Drive 444, 37204 Nashville, TN, US


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Rated 2 out of 5 stars

I got money yes but with 300% interest. Bankruptcy over 900 bucks is absolutely a possibility with this company and they give not one care in the world to help if you struggle with a payment. Finally... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience working with Advance Financial throughout the loan process. The entire team provided excellent service, and I truly appreciated their kindness and patience every step of t... See more

Rated 5 out of 5 stars

The support staff....period. No condescending nonsense, no judgement, just helpful conversation with each member of the team that I talked to. These things can't be coached, they believe in what they... See more

Rated 5 out of 5 stars

The representative Martha was very helpful and attentive. She would call with updates or to let me know it will be taking a little longer to review my file but to let me know they did not forget about... See more


Company details

  1. Money & Insurance

About Advance Financial - ID Online

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 90 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

  • Oceanside Drive 444, 37204, Nashville, TN, United States

  • 6153415900

3.9

Great

TrustScore 4 out of 5

192 reviews

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Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Advance Financial throughout the loan process. The entire team provided excellent service, and I truly appreciated their kindness and patience every step of the way. The employees went above and beyond to ensure I understood the process and felt supported. I’m very grateful for their professionalism and dedication. Thank you for making this experience smooth and positive

April 29, 2026
Rated 1 out of 5 stars

Predatory Lending at Its Worst

Like many others, I found myself in a difficult position due to a medical issue with my husband that impacted our income. I had to borrow money just to keep food on the table and a roof over our heads. I truly believed this would be a short-term solution and that I would be able to pay off the small loan quickly. Unfortunately, that wasn’t the case.
The more you pay, the more the balance seems to grow. It quickly becomes overwhelming, and you’re forced into impossible choices—like deciding between buying groceries or making a payment. If you fall behind, the fees continue to pile up, making it even harder to catch up. Instead of working with you, the company refuses to offer a realistic payment plan or any kind of reasonable settlement. Eventually, it escalates to legal action, which only adds more stress to an already difficult situation.
I fully take responsibility for the money I borrowed and want to repay what I owe. However, I believe repayment should be fair and manageable—without excessive fees that trap people in a cycle they can’t escape. It’s disheartening to see a company operate this way, especially toward people who are already struggling. I honestly don’t know how the owners of this company sleep at night knowing the impact this has on people’s lives.
It makes me think of Proverbs 22:7: “The rich rule over the poor, and the borrower is slave to the lender.” That verse really reflects how this experience feels—like being stuck in a system that’s designed to keep you down rather than help you recover.
I just hope others think carefully before getting involved, and that companies like this begin to show more compassion and fairness toward those in need.

April 6, 2026
Unprompted review
Rated 2 out of 5 stars

I got money yes but with 300% interest

I got money yes but with 300% interest. Bankruptcy over 900 bucks is absolutely a possibility with this company and they give not one care in the world to help if you struggle with a payment. Finally paid it off thanks to taxes but I do not ever ever ever want to use this company again and I seriously suggest no one else ever does either.

September 29, 2025
Advance Financial - ID Online logo

Reply from Advance Financial - ID Online

Hi Morgan. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 2 out of 5 stars

The process to get an account and…

The process to get an account and logged in was a nightmare

February 16, 2026
Advance Financial - ID Online logo

Reply from Advance Financial - ID Online

Hi Linda. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 1 out of 5 stars

Seemed too good to be true

Seemed too good to be true. Was shown 1 credit limit, but after making a withdrawal, it was randomly voided with a reduced limit. My info is correct and never changed. Seems very much like a scam to me, so be careful.

January 13, 2026
Rated 1 out of 5 stars

You promise one amount then change it…

You promise one amount then change it two more times with out explanation. Not worth dealing with your company.

December 24, 2025
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Reply from Advance Financial - ID Online

Hi Christopher Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 2 out of 5 stars

Bait and switch?

They offered me one line of credit amount, then a few minutes later lowered it by 90% for no explainable reason.

December 4, 2025
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Reply from Advance Financial - ID Online

Hi Celeste. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

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