I'm still waiting on the funds to be deposited in my account via debit card.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your service rep and IT team went above and beyond. They had to reset my information in order to get my loan. Unfortunately I cannot remember the reps name, but he was amazing. Extremely patient throu... See more
Well, for starters I'm not happy that you closed the Crossville, Tn office. It made the process take a little bit longer than I was expecting. However, all of the reps that helped get my application t... See more
It was easy to apply. Very smooth process. No problems at all. Definitely would recommend their service
Company details
About Advance Financial
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
100 Oceanside Drive, 37204, Nashville, United States
- 615-341-5900
- www.af247.com
4.3
Excellent
15K reviews
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My experience was great
My experience was great. The agent was very professional knowledgeable and very patient. I appreciate the time she took with Me. She was excellent. Great customer service.
October 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service email doesn't work
Customer service email doesn't work, phone doesn't ring and shows account locked but reset link doesn't send anything.
October 27, 2026
Unprompted review
Reply from Advance Financial
Hi. Thank you for sharing your feedback. We value hearing from our customers, and we'd welcome the opportunity to address your concerns directly. Please visit www.af247.com/contact/ if you'd like to discuss your experience with our team.
Interest rate
Your interest rate for the loan was 399%! Are you serious? You should be ashamed
October 24, 2026
Reply from Advance Financial
Hi Pawlo. Your feedback is important to us, and we're grateful you took the time to share it. We're sorry to hear we didn’t meet your expectations. If you'd like to speak with our team, visit www.af247.com/contact/ and we'll be happy to help.
They have always been great they also…
They have always been great they also keep options open for like if you lose you job
April 30, 2026
Dependable
It was quick and easy. The representative was very friendly and patient and walked me through the process. I had no problem at all with anything.
October 22, 2026
Advance Financial funded my needs when…
Advance Financial funded my needs when I couldn’t get credit with any other bank! Thank you!
October 21, 2026
Very helpful
October 21, 2026
This store is a absolute JOKE
This store is a absolute JOKE. I just left making a 560.00 payment. Out of that payment 58.00 went towards the principal. UNBELIEVABLE.. please DO NOT go to any of those stores for money, YOU WILL REGRET IT
October 20, 2026
Unprompted review
Reply from Advance Financial
Hi. Thank you for letting us know about your experience. We take feedback seriously and would welcome the chance to learn more. Please contact us at www.af247.com/contact/ if you'd like to discuss your concerns.
My experience was an amazing one
My experience was an amazing one. Salita was very patient, knowledgeable and a lot of fun to work with
Would recommend them to anyone
October 19, 2026
Unprompted review
Thank you Maya for everything you done…
Thank you Maya for everything you done I really appreciate it you are a great help
October 19, 2026
I was approved for $550 then it dropped…
I was approved for $550 then it dropped to $50. Horrible service
October 19, 2026
Reply from Advance Financial
Hi Abby. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
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