Advance Financial Reviews 

14,421
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,385 reviews, reviewers overwhelmingly had a great experience with this company, showing smooth and efficient interactions. Customers frequently praise the supportive staff and helpful representatives who guide them through every single step of the application with remarkable patience and professionalism. Many people note that the digital platform is extremely fast, highly responsive, and very easy to navigate smoothly from start to finish. Some reviewers were not happy with high interest rates, unexpected payment amounts, and unclear financial terms after taking out loans. Consumers also mentioned facing occasional difficulties regarding deposit timing, account access issues, and banking information errors during the setup phase.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional patience,... See more

Customer service

Customers had positive experiences with customer service, frequently praising representatives for being... See more

Payment

Reviewers highlight ambiguous aspects of payment, as many consumers praise the fast approval process and... See more

Service

Reviewers express great satisfaction regarding the service, highlighting how quick, fast, and easy the online... See more

User experience

Consumers find user experience to be positive, highlighting an incredibly smooth online application that is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to request $ a little confused on when I will get the deposit but over all an easy process

Rated 5 out of 5 stars

Your service rep and IT team went above and beyond. They had to reset my information in order to get my loan. Unfortunately I cannot remember the reps name, but he was amazing. Extremely patient throu... See more

Rated 5 out of 5 stars

The online application was SUPER DUPER EASY & consumer friendly! The process was quick, and although I didn't get the amount I requested, they took a chance for me and gave me a decent amount because... See more

Rated 5 out of 5 stars

Rhonda was extremely nice and so helpful thanks for having patience and helping me fill my application out


Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,421)

1,403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rip off company

I think you’re lying when people write good reviews about your company. I think you’re a big huge rip off and you should be reported to the Better Business Bureau for the ungodly amount of interest you charge if I had read through the lines I would’ve never in 1 million years taking out a loan or whatever it is with your company. Once I paid off, that’s it I will never use you again.

September 21, 2026
Unprompted review
Rated 2 out of 5 stars

Website is impossible to add or change…

Website is impossible to add or change information. Exorbitant interest and fees. At this point I'll be dead before I get this paid off

September 20, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Bonnie. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 5 out of 5 stars

Great Experience …

I had a great experience using Advance Financial’s online loan application. The entire process was incredibly smooth from start to finish. The website is easy to navigate, and filling out the application only took a few minutes. The approval process was fast, and the funds were deposited into my account exactly when they said they would be. If you need a reliable and quick financial solution without endless paperwork, I highly recommend their online service!

September 19, 2026
Rated 1 out of 5 stars

They failed to get needed info that was…

They failed to get needed info that was required!

September 8, 2026
Advance Financial logo

Reply from Advance Financial

Hi Sheree. Thank you for sharing your feedback. We value hearing from our customers, and we'd welcome the opportunity to address your concerns directly. Please visit www.af247.com/contact/ if you'd like to discuss your experience with our team.

Rated 5 out of 5 stars

Madison tn location

The man who helped me at the madison tn location was great. The process was long and what i was approved more was really a waste of my time. But the gentleman that helped me was nice, professional and informative.

September 18, 2026
Rated 5 out of 5 stars

Advance financial

It was fast easy and money was in my account in 3 minutes. Easy payments customer service was great. Application was quick and easy.

December 2, 2025
Rated 5 out of 5 stars

The online application was SUPER DUPER EASY!

The online application was SUPER DUPER EASY & consumer friendly! The process was quick, and although I didn't get the amount I requested, they took a chance for me and gave me a decent amount because other places wouldn't even LOOK at my application, so for that, I will FOREVER be grateful and always pay on time, if not, EARLY! Thank you so much AF247!

September 16, 2026
Rated 1 out of 5 stars

After signed documents it now says I…

After signed documents it now says I cannot log in. States i have been approved and money was sent but dont know where it was sent to

September 16, 2026
Advance Financial logo

Reply from Advance Financial

Hi Kristy. Your feedback is important to us, and we're grateful you took the time to share it. We're sorry to hear we didn’t meet your expectations. If you'd like to speak with our team, visit www.af247.com/contact/ and we'll be happy to help.

Rated 2 out of 5 stars

I was completing my sign in and…

I was completing my sign in and agreement paperwork on line and didn’t select a1000 withdrawal. Still I received a 1000 payment and now have to watch and send it back. I even called in to get the proper way to handle sign in agreement pages with help from your people. Not very happy about that at all

September 15, 2026
Advance Financial logo

Reply from Advance Financial

Hi Charles. Thank you for letting us know about your experience. We take feedback seriously and would welcome the chance to learn more. Please contact us at www.af247.com/contact/ if you'd like to discuss your concerns.

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