AFC Home Warranty Reviews 

Richard was fantastic. Explained everything I needed to know before making a decision.
I have cancelled my Old Republic account for failure to keep me informed about my account and other problems.
Thank you to him for his help.
Judy Pierce

Friendly service

The live agent was very helpfull and professional. But they have an AI system to help in managing text messages that gives you wrong answers and wrong phone numbers. If you are looking for a home warranty just make a regular phone call and talk to a live agent. Dont use text messages.

They gave me a good deal. but not able to create online account as I am not receiving the validation email, I wanted to create online account for the claims if I want to make, help me to create online account

Very efficient, professional.

Kevin is awesome!! He has Always been efficient, helpful and most of all very kind.

Haven't used them yet but very easy to sign up and what I think is a great price.I spoke to one of their sales representatives and he was knowledgeable, honest and gave me a great deal.

I haven’t needed to use AFC Home Warranty, so with regard to their service, I cannot comment. I can say, though, that the rates seem very reasonable; if/when, I have the opportunity to need service from AFC, I will provide a review. As far as the process of enrollment in the plan, it was a very easy process. Thank you.

I am so not happy with your company. I had been advised by repairman that would order the part and would be out last Tuesday or Wednesday. No repairman and washer still broken. Called your company and was told that by a customer service representative that It would take 5 to 7 business days for a response from warranty department to approve this order parts. Due to our disability we can’t take clothes to the laundry shops. We are paying out of pocket for repair copayment and for a nice friendly friend to help us do laundry. I am really disappointed with this. Need my washing machine fixed. I guess you want me to get frustrated and go buy a new washing machine but not fix my machine or replace it.

I could not believe what great coverage and a low monthly fee. Kevin (the sales rep) did a great job explaining the coverage.

I’m sharing this so other homeowners understand how AFC Home Club actually operates.

AFC approved a $500 plumbing reimbursement in writing, then took months to issue payment despite repeated follow-ups. During that delay, they told me the $500 approval exhausted the annual benefit, which is why they denied a separate $100 furnace repair claim.

After months of excuses about processing and mailing delays, AFC finally sent a check... but it was for $100, covering the furnace claim they had already said they could not approve, instead of the approved $500 plumbing claim. That check was issued before the policy was cancelled. Only afterward did AFC claim the $500 reimbursement was “void due to cancellation.”

Beyond this specific issue, consumers should understand how AFC calculates payouts. They heavily depreciate appliances and systems — including air conditioners, furnaces, washers, dryers, stoves, ovens, dishwashers, refrigerators, etc. If your home or equipment isn’t new, reimbursement amounts can be a small fraction of the actual repair or replacement cost. In one case, a nearly $1,000 repair resulted in $100 paid. (This happened more than once. Very frustrating and makes the warranty worthless.) NOTE: Not all companies do this. Make sure the one you choose doesn't pay like this. Unless your house is NEW, you'll end up paying more in premiums than they ever reimburse you for legitimate claims.

In short:

Claims may be approved, then delayed for months

Payments can be issued for the wrong claim and wrong amount

Cancellation may be used after the fact to avoid paying an approved reimbursement

Depreciation makes coverage far less valuable than advertised

Their own emails say: 6-8 weeks to get your check. Outrageous.

I would strongly advise homeowners to read the fine print carefully and not assume AFC coverage will come close to real-world repair costs.

There’s not more to say at this point cause I just joined. But up to this point I’m extremely satisfied. And satisfied with Michael as well. If you’re what he says you are as far as how you handle your members claims; then that will be outstanding.

No one has answered my question on signing up for new warranty purchased.

Worst coverage fine print. AFC refused 2 claims for what is an integral part of fixing the problem.
1. Electrical issue - Would not cover the troubleshooting part of the process; how is the electrician supposed to know what to replace if he cant troubleshoot?
2. Washer detergent/softener drawer is broken, they would not cover that repair even though the soap/softener drawer is an integral part of the washer.
If you're considering AFC, don't; what they don't tell you is the fine/hidden print.
If you are a member of this rip off already, RUN AWAY and do it now.

P.S. Your response confirms my complaint about the fine print. How do you justify not covering and integral part of the washer's operation? Furthermore, I have little faith in a technician who tells me that an electrical wire in the wall may be chaffed and grounding the system due to "vibration." You not covering troubleshooting to find out what to repair is pretty dumb.

My review stands as written. I'm considering filing a complaint with the BBB; not that you'd make good on the problem, it would be just to alert other consumers.

Thanks for nothing and the lip service.

Liked my representative- knowledgeable and factual. I felt like I got good value for what I paid.

Very Polite and Respectful. They answered all my questions and made me feel heard. I'm glad I made this step and chose this company.

I searched many companies online. It is very confusing with so many options. But then I got a call from Kevin who was very professional and helpful. He explained everything and I was impressed with the results. I feel confident that this will be a blessing to my family. Thank You

Richard Clemons was knowledgeable, helpful and willing to work with me to craft the plan that fit my needs. Very efficient!