Have only been a client for a few weeks. Got the policy through a home a home purchase. Didn't get coverage for over a week while they waited for the check to arrive and be processed from the title co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just starting with them, I am waiting for my paper work showing my policy to come in the mail showing what is covered and what is not.
Company replied
I recognized the time was right for us to get a home warranty plan, but I'd heard too many bad stories about the quality of service associated with such plans. It was Jacci and Mike Milo, good friends... See more
Richard Clemons was a great representative and after talking with him, I jumped ship from American Home Shield who I have had for over 14 years. I am happy and hopeful to have joined AFC Home Warrant... See more
Company details
Written by the company
For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver. When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan. AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly. With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life. *Limitations and exclusions apply.
Our Unbeatable Workmanship Guarantee
We guarantee repairs for the life of your plan
AFC is in the business of making lasting repairs that keep your home running smoothly for the long haul. So when we fix something in your home, we guarantee the repair for the life of your plan with us.
If, at any time during your coverage term, AFC’s repair fails, we’ll send a technician out to fix the failure at no cost to you. Depending on the plan length you choose, that’s up to three years. No other company in the industry guarantees repairs for that long.
Contact info
1343 Canton Road STE A, 30066, Marietta, United States
- 866-242-0629
- info@afchomeclub.com
- www.afchomeclub.com
4.1
Great
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 2 weeks
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Customer service is exceptional
Customer service is exceptional!
I like that I can choose my own companies for repairs. Very dependable!
May 1, 2026
Talking with Braeden Jones
Taling with Braeden Jones, with him explaining the various plans of home warranty made it easy to understand. He explained how a home warranty worked, it made easy understand. He answered all the questions I had.
April 29, 2026
I just purchased a house and the…
I just purchased a house and the previous owner purchased the warranty for us, it makour transition more easy and smoother.
April 20, 2026
He explained everything to me
He explained everything to me. I hope he didn’t make any false promises.
April 25, 2026
Jesse was great
I had been with AHS for 25 years. Left them because of their service the last few years. I spoke with Jesse concerning these problems and he put my concerns at ease. Jesse was great. Knowledgeable and was able to answer all of my questions. Jesse also helped my daughter to sign up for her plan. I greatly appreciate the help. Thank you.
April 23, 2026
The sales representative was courteous
The sales representative was courteous, knowledgeable, professional and was able to address all my questions and concerns to my satisfaction, which was enough for me to sign up with AFC. I am looking forward to an excellent relationship with AFC.
April 17, 2026
Your sales reps are fantastic
Your sales reps are fantastic. No hard sell from them. They clearly explain your warranty program and make excellent intelligent recommendations. Your warranty programs when compared to others are Five Star!!! Looking forward to being your client.
April 15, 2026
When they asked me to fill out the…
When they asked me to fill out the review, I thought it was for a completely different format, then with AFC warranty for my home if I had realized that I would not have given it such a poor score as the person that I spoke to that told me the warranty was just I believe well informed and helpful in making my decision and I’m sorry my score seems so low as it really had nothing to do with AFC warranty because if it did, I would’ve never given it such a low score as I believe their service is very good and they customer relationship is very knowledgeable and understanding in helping to make a correct decision for warranties for your home and I humbly apologize for the no score that was given as it had to do with I thought loan agency not my Home Warranty service so again, please forgive me as I believe I have chosen a good Home Warranty Service and the sales person was very helpful and knowledgeable in helping me make comparisons with others that I could have chosen instead, but I’m glad I did not and again I humbly apologize as I was thinking of about a loan agency that they were asking about they got the low scores that were given not my Home Warranty service!
April 22, 2026
Unprompted review
Total disappointment
First, after waiting a week to be seen by a technician, I found out that labor and removal were not covered. After giving it some thought I decided to purchase the appliance and have the appliance replaced by the appliance company. Once I submitted the documents were submitted to get the refund for the unit itself. It took over 3 weeks to get my check and it had my last name on it twice and I could not deposit it. Then 2 calls to get a replacement check and then 1 call telling me it was now being sent by ACH. I still have not received my credit for the appliance (which was not much). I have paid premiums for over 2 years with AHS and this is my first claim in that time and will be my last as soon as I can obtain coverage elsewhere.
April 14, 2026
Great communication and very…
Great communication and very knowledgeable. If they didn’t have the answers they found someone that did.
April 21, 2026
Rep made it very easy to purchase and…
Rep made it very easy to purchase and coverage was clear.
March 24, 2026
Don't use them!!!!!!!! You will regret it.
I've had them for almost a year. The first issue is that I can't find any company willing to work with them. Had a washing machine that needed repairs. They couldn't find anyone to come out and fix it. Every company I called said they won't work with them because they will find some reason not to pay. They only wanted to deal with me. I paid out of pocket to get it fixed and like the companies all said I was denied my so called reimbursement. Next my sump pump broke. Again no companies would work with them. They said find someone and I would be reimbursed which I did. My reimbursement was denied again because we can't read the serial numbers of a 30 year sump pump that's been under water. Ridiculous.. now I've been waiting on the cancelation email they were supposed to send so I can cancel this scam. Paying $70 a month and they don't fix a damn thing. They will find a way not to pay. Believe me.
April 13, 2026
Unprompted review
Patrick was excellent
Patrick was excellent. He gave us an overall review of AFC and explained the coverage.
April 14, 2026
Jesse was extremely helpful
Jesse was extremely helpful, answered all of my questions and sent me the information I needed to make an informed decision.
April 9, 2026
Fast and knowledgeable as well as…
Fast and knowledgeable as well as friendly and very helpful.
April 8, 2026
Just started but signing up with…
Just started but signing up with Patrick was simple . He was courteous, knowledgeable and professional. Hopefully the product is as good.
April 2, 2026
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