My experience with Baleària was extremely disappointing. I arrived at the Port of Algiers approximately 2½ hours before the scheduled departure as a foot passenger, yet I was refused boarding because I was told boarding had already closed and the vessel would depart one hour earlier than scheduled. I received no SMS, WhatsApp message or email notifying me of any change. Since then, customer service has been very slow to respond, leaving me stranded and unable to make alternative travel arrangements. This has disrupted my work and personal commitments. I expect better communication and customer service from an international ferry operator. Passengers should be informed immediately of any changes to departure times, and urgent cases like mine should be handled promptly.