Degraded furniture, broken shower. Access cards in the cabin did not work. Unprecedented access measures to the garages
Quality: 3
Staff: 2
Value for money: 3
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It met our expectations, cabin was fine. Arrived on time.
Quality: 3
Staff: 4
Value for money: 4
Excellent
Staff: 3
Quality: 5
Value for money: 5
Old ship, not very hygienic. Only the food in the restaurant is acceptable, the buffet is very bad
Quality: 1
Staff: 2
Value for money: 1
No internet
Quality: 3
Staff: 3
Value for money: 3
3 hours delay. Rude staff
Quality: 2
Staff: 2
Value for money: 2
À fuir, service et communication horrible
Quality: 1
Staff: 1
Value for money: 1
There is smoking in the children's area and dogs are sleeping in the playgrounds! Dirty, smells like urine! If you pay for your food in advance, they lie and don't give you everything you paid for! Never again!!!
Quality: 1
Staff: 1
Value for money: 1
Lack of information on regarding the following: Terminal check in at port. Evening dinner was first night 0100 am not second day 0600 pm. Car deck entry/exit points. Disembarking was a free for all no control and who could push the hardest
Quality: 3
Staff: 1
Value for money: 4
It has been really a bad experience this time, the boat was planning to reach Italy at 10PM and and 7PM the cleaning people oblige us to leave the room (#8001). I went to the front desk to ask at what time we should arrive and they confirmed me 10PM. When I came back to the room one of the cleaner told me we arrive at 9PM you must leave the room !!! Very bad organisation between the front desk and the Italian People in charge of cleaning, because when I talked again at 7H15 PM with the people from the front desk that we had to leave the room, they tried to justify me why it was like that. And then at 8H30 PM we heard an announcement message that people must leave rooms. Waiting 3 hours in the corridors before reaching Civitavecchia is not someting correct !!!
Quality: 3
Staff: 1
Value for money: 3