Affinity Villas Reviews 744

I recently stayed at this villa in Portugal in October, and unfortunately my experience was far from what I expected.

Upon arrival, I was taken aback by the condition of the property. The villa was old, tired, and in poor condition overall. The furniture was outdated and showed significant signs of damage, making it uncomfortable to use. Additionally, the place was dusty, which was particularly concerning as my nephew developed a cough during our stay. It was clear that the cleanliness was lacking, with dust and debris still present in various areas.

Another major issue was that the drains were all blocked and emitted a terrible odor throughout the villa, making our stay even more unpleasant and contributing to an overall feeling of neglect.

To add to our frustrations, we were charged £170 for the cleaning of towels and sheets, which seemed excessive given the state of the property. Even more disheartening, we lost the entire £400 deposit due to claims of damages that we did not cause. This situation is incredibly frustrating, as we took great care of the villa during our stay, and it feels deeply unfair to be penalized for the property's existing wear and tear.

Overall, I cannot recommend this villa due to its poor condition, excessive cleaning charges, and the unfair handling of the deposit. I hope the management addresses these issues for future guests to avoid similar experiences.

I STRONGLY advise to stay with “SPRING VILLA or THE REAL ALGAVE”.

This was the first time we have used Affinity Villas, we usually use another company. However, we were really impressed with the customer service (especially Jane) who were helpful and informative. The villa was lovely. We stayed in Carvoeiro in October. The hamper was most appreciated. Looking forward to booking again very soon. Mrs Appleyard

Just came home from a wonderful stay at 56 Vale do Mihlo villa in Carvoeiro. Was welcomed with a gorgeous hamper of food and wine. The villa was spotlessly clean, light and airy, comfortable beds, private pool with plenty of sun beds and seating areas around. Walking distance to a lovely beach, good restaurants. But a car is recommended to explore the area fully.

Just returned from a week in the Algarve. This was the first time we’ve used Affinity Villas and will certainly use them again. The holiday information provided was detailed and accurate and the Vamoos app useful. Affinity Villas were easy to contact and friendly/helpful throughout the booking process. Recommended.

I recently stayed at the villa in Portugal and when we arrived there the internet was not working and the house manager came to look at the problem. He later told us that maybe there is a problem and he would bring the IT technician and he never brought him and spend a week without the internet and TV . When I sen an email to the team and what they come up with is that there was not problem . This is my third time using them but this time was so disappointed with the services they provided and won’t be using them again.

Stayed in Villa Marianna in Carvoeira, such a wonderful place, 4 adults & 2 teenagers. The pool was huge. We found the kitchen well equipped & had all utensils etc needed for a bbq. Great to be able to wash clothes, beds were comfortable & we enjoyed the variety of board games available. Setting was quiet, in a lovely area. Walking distance to the lighthouse & Rocha mer restaurants which were excellent. Uber taxi only €6-8 into town so very reasonable. Would use Affinity villas again, very impressed with booking process & with the support team at the villa.

Just used Affinity Villas for a second time, can’t fault them, both villas we had were exceptional, maids, pool cleaners, gardeners and villa managers all really good as are the girls on the phone this end, very helpful, nothing too much trouble, would definitely recommend them and we will be using them again

Our chosen villa had a lot of ground clearing work going on right behind the garden and pool area, it was very noisy. Affinity Villa’s were fantastic, they had someone out with in 10 minutes, they agreed it was to noisy and wouldn’t be a very relaxing holiday . By that afternoon we had an option of another villa, which we took. Another lady from Affinity Villa’s checked in with us to make sure we were happy with the new villa. We were given a refund which we didn’t expect. Affinity Villa’s were amazing 100% helpful and caring, we just can’t rate this company and their policies enough. Our only down side is that they don’t rent Villa’s out in more countries! Thank You all the staff in England and in Portugal.

We booked with Affinity Villas for the week starting 15th September 2022 in Carvoeiro, Portugal staying at Casa Sumichuis. This is a wonderful villa in a quiet location but close enough to the resort so no car required. The maid and pool service were excellent and the villa equipped with everything you could wish for. Affinity Villas were fantastic from the initial booking through to returning the deposit. I would highly recommend them.

First holiday away with our extended family and baby granddaughter. Already knew the area and Casa Oleander did not disappoint. We were so excited when we saw the size of the rooms. Our children and their partners had the downstairs and us oldies had upstairs. I have never been in such a well equipped villa. It was a home from home at our fingertips. The outside kitchen and communal area was to die for and the heated pool meant that we could swim when and for how long we wanted. With the various options for eating we could follow the sun around the villa.
The welcome pack supplied on our arrival was amazing. We soon tucked into fresh Portuguese bread with cheese and ham washed down with a delicious red wine. Tea coffee juice sugar dishwashing tablets - the list goes on
Luz was around a 30 minute walk (with a pram) to the beach. This can be done along the front with around 100m on rocky unfinished road but still easily handled by the buggy.
Plenty fantastic places to eat with hardly a need to visit Lagos.
Will definitely return.

During a trip booked for 3 weeks in a Villa after day one unfortunately the Portuguese Constriction industry decided to start building on a plot at the rear of the Villa, the noise and dust was horrendous. We immediately contacted Affinity both locally and in the uK, within 20 minutes the local Villa Management Company (Michelle) attended and assured us the situation would be reviewed with the Construction site

After realising the construction would not be stopping Affinity (UK) offered a smaller villa approximately 3 km from where we were. The speed and organisation support was positively outstanding from Affinity and their local Partners. We were visited by the local Affinity Senior Manager (Stella) who assured us of her support in the move and offered any assistance. The following day we were moved and although out initial couple of days on holiday was slightly disrupted it was more than made up for the way both the local Affinity management and the UK team (Donna specifically) assisted us to ensure our holiday proceeded with as little disruption as possible.

Overall I cannot say anything about our slight disruption given the way Affinity were there to immediately assess the unfortunately situation and support us so it did not ruin our break. Thanks you affinity and specifically Donna for keeping us in the picture so quickly and efficiently. Thanks you from Sue, Janet, John and myself for turning a possible catastrophe during the holiday we expected (less the move of Villas). Both villas were excellent and the Customer service was OUTSTANDING :). Thank you Affinity we will be in-touch for another booking soon. :)

We had a very successful holiday in Casa Barnace for two weeks in July 2022.We were a family group of individuals, all adults. We arranged for all three villas to be open and we spread ourselves as we wished. In general, the villas are as described in the brochure but there were some unfortunate occurrences which were significantly below what a reasonable person might describe as five star service.
The meet and great was delivered in severely dictatorial tones and consisted of a long list of things that we were not allowed to do.
This was backed up by a superfluity of laminated labels struck all over the walls and thus detracting from the general standard of decor.
Our main problem lay with air conditioning in that we had rented a property described as a fully air conditioned when in reality one of the superior bedrooms was experiencing a breakdown.
This breakdown persisted for the length of the holiday on the excuse that spare parts are difficult to obtain and that nothing could be done about it. Bad feeling was substantially inflamed by the derisory offer of £75 in compensation.
Anyone who conders their enjoyment is dependent on air conditioning to escape the extremely high temperatures in the Algarve in summer should read that small print vey carefully and consider if they will take the risk of full air conditioning not being available.
I quote the offending paragraph ‘Air Conditioning
Air conditioning, where provided, should provide sufficient cooling within a property to reduce the internal temperature. The type and age of the system will have a bearing on the efficacy however, the majority of systems will cool rooms within 10-20 minutes of being activated and therefore clients are respectfully asked to not leave air conditioning units switched on 24-hours a day and to switch off units when rooms are not in use or when external doors are open. We recommend an operating temperature of 20-24 degrees centigrade is applied to ensure optimal cooling, any lower and the units may freeze or malfunction but please bear in mind that external temperatures and the age of the units will have an effect on the efficacy. As with other facilities, air conditioning can go wrong and every effort will be made to ensure that repairs are carried out as soon as possible but it is not always possible to arrange for engineers to visit or obtain spare parts at short notice. If any problems with air conditioning are reported during your stay, portable fans will be offered to help alleviate the problem where possible and our liability shall not exceed £120 per week.’
It is clear that Affinity villas actions were fully in line with the contract, but I am left with the view that this is unreasonable, and that the organisation ought to hold a stock of parts that are prone to failure in order to be able to repair failures rapidly in the manner to be expected of a five star service

Jane and Donna went above and beyond they couldn’t have been more helpful I don’t think they know how grateful I am for sorting out my holiday car when my original supplier let us down many thanks

Previous customer of Affinity Villas. At a time where COVID has impacted on so many travel businesses I wanted to say how helpful we found Affinity Villas. They're not supposed to be a travel insurer but they have given us clear and helpful steers and advice through 2020/21 about what our options are. Here's hoping 2022 will be more 'normal' and we will be back booking with you very soon.

Having already cancelled our honeymoon to the USA, we booked a new honeymoon to the Algarve with Affinity Villas when Portugal was green-listed.

The team were so helpful in helping us book, extremely transparent about the process and what was required for entry in terms of testing and very flexible amid constant changes.

The latest change meant that we would have to quarantine upon arrival in Portugal which would have been impossible for us give our time frame. Affinity arranged a credit voucher for us even though we his was not in our contract and they were not obliged to do so. A wonderful gesture and touch of class from a company when many in the travel sector seem to have turned into unscrupulous opportunists.

Thanks so much folks - we’ll use Affinity any time we come to Portugal!

We returned from Portugal on the 3th June after a fabulous week staying at Casa Kios . Affinity Villa’s where amazing the villa was everything they said it would be. And all the staff at affinity where so helpful and could not do enough especially before we travelled . Like many with the situation with covid and the travel restrictions we where very concerned about going or if we had to cancel or had to return early due to the traffic light system or be out of pocket ,But Affinity villa worked with us, and we where lucky enough to travel and have a wonderful time. Like many companies at the start of this virus they where unsure how to deal with it and how long it would last and mistakes where made by many . And I for one was very concerned after reading some of the reviews, but there was no need I could not fault affinity villa they worked with us and I will definitely be booking again with them. Thank you Affinity xx

We only booked late and the service we received was first class. Correspondence was easy, responsive and informative. The Villa was incredible and our holiday was amazing. Due to Covid protocols our holiday could have been compromised but thanks to information supplied by Affinity Villas we were able to organise everything easily both in the UK and Portugal. It definitely helped!!

Would never use this villa company again. Had booked for 2 weeks in Portugal from 18th June 2020. At point where balance of holiday was payable, it was clear that travel would not be possible (As confirmed by UK Government later). Affinity Villas refused to allow us to push holiday into 2021 and consequently I was forced to cancel losing my deposit of £1,739.20. Other villa companies did allow holidays to be deferred. What a disgraceful way of treating customers (a repeat one in my case).

Unfortunately they decided to keep our £1800 deposit for a week in May last year. They wouldn't refund or even offer us alternative dates. Obviously it was illegal for anyone to travel or indeed meet up in Portugal yet they wouldn't help me at all. Really disappointing as we would have happily rebooked for 2021. I wouldn't trust this company i am afraid.

Extremely poor service and understanding of the Corona Virus Outbreak. Holiday booked with Affinity on the 3rd March. Deposit of £1090 paid. The total villa rental cost was £3,640. Holiday Insurance taken out also. It quickly became apparent a few weeks later the problem with the Virus was escalating. Before final payment was made I asked if I could delay payment by a few days to see how things developed. Told No it would be deemed as a cancellation and I would lose my deposit . Duly paid balance. Told you can always claim of your Holiday Insurance . A few weeks later Flights were cancelled, and refunded. Back to Affinity and told them our flights have been cancelled and asking if we could move the holiday to later in the year or to 2021 to be told 'No they hadn't concontractual rights to the Villa for 2021' only to see the very same Villa advertised on their website for 2021.also to be told us cancelling gave them no opportunity to let to anyone else. Claimed on my Insurance declined as disinclination to travel, despite it being Comprehensive Cover. Claimed under section75 on Credit Cards, (declined recently for the same reason.) We are currently £2,730 out of pocket. Which is Affinity Villas cancellation fee. I feel Affinity have been very unfair not allowing us to move our holiday to 2021.The only people to have gained here are Affinity and the Villa owners. They could have moved our holiday as a gesture of good will, of which they don't appear to have. We have used them in the past 3 times, but never again. Solmar Villas, a similar Company have seen fit to refund Customers despite their Terms and Conditions .
Several very poor reviews against this Company on Trust Pilot. With similar problems reported. We will never use Affinity again.
They have been reported to the CMA for Bad Practice.