My order never arrived. Their phone number doesn’t work. I sent 6 emails no one got back to me Another scam company that steals your money and dies t deliver! Beware!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AFIBEL
Dear Mrs Patterson
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with the service you received when placing your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Pretty shoes
Have been looking for summer sandals for 5 years and these are perfect. Soft and very comfortable. Just the ticket.
April 28, 2025
Reply from AFIBEL
Dear Julie
Thank you for taking the time to leave us this fantastic 5 star review.
I am pleased to hear that you are happy with your summer sandals and they are soft and comfortable to wear.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Lynn
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with your order and at a brilliant, reduced price.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Arrived on time and was what I expected…
Arrived on time and was what I expected quality wise
April 28, 2025
Reply from AFIBEL
Dear Mrs Holyome
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with the quality of our clothing and that your order arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
slow delivery time
slow delivery time, no updates on when the product would be delivered. When it did arrive it looked like a screwed up dish cloth, bad material and dirty, this company would have to improve a lot before i use them again
April 26, 2025
Reply from AFIBEL
Dear Sheila
Thank you for taking the time to leave us this feedback.
I'm sorry to hear of the issues you have experienced with your recent order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Place an order on 21/4
Place an order on 21/4. Been waiting until 8/5. Sent an email to query about delivery and was told my parcel has been lost! Not buying from Afibel anymore as delivery takes too long to deliver and you have to chase your delivery!!!
April 22, 2025
Reply from AFIBEL
Dear Mr Deeno
Thank you for taking the time to leave us this feedback.
I'm sorry to hear your order was lost in transit on this occasion. However, this is beyond our control, and we do aim to resolve all issues once contacted.
Regarding our delivery time, we do always advise to allow 7 to 10 working days for all deliveries as they are shipped directly from our warehouse in France.
Kind Regards
Simon
Afibel Customer Service
Not impressed with delivery time but decent customer service
Not impressed. Ordered on the 29/04/2025. Website says delivery 4 to 8 days - I expected delivery in time for my holiday on 12/05/2025. Chased up today as I had heard nothing further from Evri (the delivery service Afibel use in the UK) to be informed by Afibel that the items have only just left the warehouse in France and likely to be in transit now for a further 5 to 10 working days. So the website is misleading. As I no longer need the clothes I am told that I must pay to have them returned (I cannot cancel the order as from today, 8/05 it's now in transit). Suspect the items are really coming from China and are just delivered to a warehouse in France and then onto the UK.
UPDATE - thank you for the offer that I can return without further cost.
April 29, 2025
Unprompted review
Reply from AFIBEL
Dear Lynne
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're not happy with the delivery timescale regarding your order. We do advise to allow 7 to 10 working days for all orders to be delivered from the date the order is placed as they are shipped directly from our warehouse in France.
I appreciate your order was placed according to the delivery timescale advertised on our website. However, this cannot be guaranteed, and I will pass this onto our marketing team for further consideration.
If this parcel is no longer required upon delivery, please send an email to our customer service team at service@afibel.co.uk and we will be happy to arrange you a free of charge return.
Kind regards
Afi
Afibel Cusotmer Service
Good Company to deal with
Good Company to deal with. Plenty to choose from and some good deals.
April 24, 2025
Reply from AFIBEL
Dear Margaret
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you enjoy shopping Afibel and enjoy the choice on offer.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Just good service.
April 24, 2025
Reply from AFIBEL
Dear Arlette.
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with the service we offer. I will be sure to pass this feedback on.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Excellent shopping experience
Excellent customer service and easy to order. Excellent shopping experience. Slightly expensive but do larger sizes.
April 15, 2025
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you had an excellent shopping experience when placing your order. I will be sure to pass this feedback on.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
OBRECHY sandals nice cream coloura
OBRECHY sandals nice cream colour and good quality. A good fit and very comfortable.
April 24, 2025
Reply from AFIBEL
Dear Rita
Thank you for taking the time to leave us this fantastic 5 star review.
I'm happy to hear you're pleased with your order. I hope you enjoy wearing your new sandals.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Afibel fashion for any age
I love the variety of fashion and the variety is very good. The ordering is very easy and I would recommend Afibel to anyone who wants variety, quality, really good fit and size accuracy
April 16, 2025
Reply from AFIBEL
Dear Carol
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you find all aspects of ordering from Afibel very good from the variety and quality on offer to the ease of placing orders.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Bedtime
I found the sizing a little confusing the size is a little too big but I will keep them because they are only to sleep in
April 14, 2025
Reply from AFIBEL
Dear Patricia
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you find our sizing a little confusing, our garments can at times be on the generous side.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Disappointing response when I rang to…
Disappointing response when I rang to let them know about the recent passing of my mum. Complete lack of sympathy, only focused on paying the outstanding account (very small amount outstanding). Made it difficult for me to make the payment as they said they didn’t take Mastercard despite them stating they did on all their letters and correspondence. The only organisation to have treated me with such lack of respect since dealing with the loss of my mum.
May 3, 2025
Unprompted review
Reply from AFIBEL
Dear Vic
Thank you for taking the time to leave us this feedback.
I'm extremely sorry to hear about your recent experience when contacting us, this is not what we would expect at such a difficult time. This feedback will be passed on.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Marion
Thank you for taking the time to leave us this fantastic 5 star review
I'm pleased to hear your order was delivered promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Lovely bright colours for the summer.
April 12, 2025
Reply from AFIBEL
Dear Miss Scott
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order and enjoy the lovely colours ready for the upcoming summer.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Quality and fit usually excellent
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two.
.Every usually knock and within a few seconds dump parcels on my doorstep. This is the only criticism I have. I also usually only buy when offered a good discount
April 12, 2025
Reply from AFIBEL
Dear Mrs Gunthorpe
Thank you for taking the time to leave us this 5 star review and feedback.
I'm pleased to hear you're happy with your order. We do actively encourage the couriers to knock and wait so please accept my apologies if this hasn't been the case.
Kind Regards
Simon
Afibel Customer Service
Long time waiting
Delivery time too long with no intermediate communication. Evri waiting for parcel for ever. Product ok.
April 19, 2025
Reply from AFIBEL
Dear Maria
Thank you for taking the time to leave us this 4 star review.
I'm sorry to hear your delivery took too long to arrive. We do aim to deliver all orders with 7 to 10 working days as they are dispatched directly from our warehouse in France.
Kind Regards
Simon
Afibel Customer Service
I returned a parcel on the 19th-04-2025…
I returned a parcel on the 19th-04-2025 via collection from my home requesting a full refund and have not had confirmation of delivery that it has been received and I have not received a refund of the goods. Parcel was picked up from my home by the courier.
One pair of green trousers and one pair of rust coloured trousers which were too big for me and material was not as I expected so I am very disappointed to say the least
April 19, 2025
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback
I'm sorry to hear you're still waiting for your return to be processed. We do aim to process all returns within 14 days from the date the parcel was collected.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Lorna
Thank you for taking the time to leave us this feedback.
I'm happy to hear you're pleased with your jacket but sorry to hear your delivery was slow.
We do aim to deliver all orders with 7 to 10 working days as they are dispatched directly from our warehouse in France.
Kind Regards
Simon
Afibel Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.