AfterShip Reviews 

674
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Shipments sit for days at origin shipping site. None to sketchy tracking info. Multiple scans at who knows where or what facilities. Says USPS has package, but USPS posts the same tracking info as th... See more

Rated 1 out of 5 stars

They literally committed fraud and a scam. They provided me with a trial service, and once I was happy with the trial, I went into the paid subscription. However, in the past, I did not receive the sa... See more

Rated 4 out of 5 stars

Spoke to Kumar who was really helpful on a call. Had some issues before with support not being able to figure out my issue. It was ultimately my fault as I'd accidentally created 2 accounts but he fi... See more

Rated 1 out of 5 stars

My parcel was given a notice of deliver 4 days later than the actual said delivery date. The parcel was not in my mailbox. So what's the point of using a sevice that doesn't notify immediately? 50 buc... See more

Company details

  1. Software Company

Written by the company

AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!


Contact info

2.1

Poor

TrustScore 2 out of 5

674 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(674)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Aseem helped me figure out my shipping…

Aseem helped me figure out my shipping issues when looking to create a return label. He was very helpful and was patient with me when I had difficulty figuring out where to look on my screen. Such great customer service! So glad to have a kind person assisting me with this problem.

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Just got it installed

Just starting using it and Harsh was very helpful in helping me get it set up. He set a great example of the customer service that AfterShip has to offer.

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very patient and kind tech staff!!!

The Technical support team helped with an ongoing problem that iI was having for months. I was getting really frustrated and about to give up on aftership all together but they got me the help I needed just in time. Now my shipping notifications and information is part of a well oiled machine that makes my life easier. Everytime I see the "CSV uploaded sucessfully" email it makes me so happy.

Thanks to Debashish and Ankit specifically!

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome Team!

I recently had an issue on this site and reached out to customer support for help. I was lucky enough to be assisted by Debashish, and I can honestly say that his help was phenomenal. Debashish was patient, and knowledgeable, and went above and beyond to ensure that my issue was resolved promptly.

Not only did he solve my issue, but he also took the time to explain what went wrong and provided me with some valuable tips to prevent similar issues in the future. His level of professionalism and customer service skills was truly exceptional.

Overall, I'm incredibly impressed with the service that I received from this site's customer support team, and I would highly recommend them to anyone who needs assistance. Thank you so much, Debashish, for making my experience with this site a positive one!

March 16, 2023
Unprompted review

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