Customer service is useless. Good luck getting a refund for cancelled services. Very difficult to reach a person, and when you do, they give you the run around- you’re always talking to the wrong de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I book over 300 nights a year with agoda andI like the app, I just wish they had better customer services should there be an issue. Considering the amount of money I spend it would be nice if I could... See more
Awful Con My daughter has MS and after a difficult time treated herself on her birthday. Paid for a holiday in Mexico, rooftop room with pool. When she arrived she got a standard room in hote... See more
Company replied
Where to start. Went through nectar hotels to book with points and cash. Settled on accommodation and went to pay and comes up with "couldn't take payment","unable to charge your card" and "issu... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.0
Poor
48K reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always easy to find hotels via filters
Always easy to find hotels via filters. Prices are always competitive and most often cheaper than other sites. We use this site a lot for booking hotels and will continue to do so.
May 1, 2026
No good service at all we cooperated a…
No good service at all we cooperated a lot but we ate still wandering in search of resorts I do not suggest this website at all
May 1, 2026
Unprompted review
Reply from Agoda
Dear sayee,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Really easy to book and love the value…
Really easy to book and love the value for money.
April 23, 2026
After comparing booking
After comparing booking, trip and hotel.com
....
Averaging the price from Agoda is better
May 1, 2026
System Error by Agoda
Recently We experienced with AGODA dated 29 Ap2026 booking cancelled (Reason : Cos Agoda System ERROR ya & without our acknowledgement RE book AGAIN) & charged.Customer Service were dissatisfied/useless & difficulties for our refund (I We were very disappointed with AGODA &never want to use it’s platform for future booking (hotel/Fast tract Service/etc). (Nightmare)Please do noted based on the above scenario don’t happen again to anyone.($$$$)GOD BLESS
April 28, 2026
Unprompted review
Reply from Agoda
Dear Consumer,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced.
To better assist you, we would appreciate it if you could provide us with more details about your experience.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
It's easy for booking hotel
It's easy for booking hotel. First time I have booking with Agoda App with 4 hotels. It's so amazing for 2 weeks holidays.
April 30, 2026
Problem solved in the end.
The hotel cancelled my booking last minute.
Agoda Emailed me = good
I was unable to get past annoying virtual AI bot = bad
No phone or live chat available = bad
I replied Email and someone did reply my Email next day.
Agoda did find me alternative equivalent hotel in same area for me = good.
Since I had paid for a booking, I think Agoda should give me a phone contact, when there was a problem.
April 19, 2026
Unprompted review
TERRIBLE ,HORRIBLE ,customer service,
If the column for negative stars was in play that’s where I would be. I made a reservation through Agoda and had a passing in my family and they could not accommodate me rescheduling for two days later they wanted to charge me $1100 for a cancellation fee on a reservation that only cost $1300 ,reservation. they put you on hold they make you wait they try to wear you down you get disconnected from your call. You call back. You have to start all over again. The worst customer service I’ve ever encountered ,end result I had to call my credit card company up and put a dispute in against them and make a new reservation directly with the hotel,
BULLSHIT BULLSHIT ON UR TEAM IS WORKING ON IT
April 24, 2026
Unprompted review
Reply from Agoda
Dear Michael Tango,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Very bad experience with Agoda on…
Very bad experience with Agoda on cancellation and refund the booking amount. I do not recommend Agoda to anyone to use. Its kind of cheating customers
April 24, 2026
Unprompted review
Reply from Agoda
Dear Udaya Kumar,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced regarding your cancellation request. Generally, any cancellation/amendment request is decided by the property`s policy at the time of booking.
To better assist you, we would appreciate it if you could provide us with more details about your experience.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Customer service is useless. Never get a refund
Customer service is useless. Good luck getting a refund for cancelled services. Very difficult to reach a person, and when you do, they give you the run around- you’re always talking to the wrong department and they can’t help.
April 30, 2026
Unprompted review
Reply from Agoda
Dear Gabrielle,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
You think you book from Agoda but if there is any problem they will tell you Expedia
They told me that they changed my booking date : from montreal to gatineau the hotel told me They didn’t and they didn’t even received a request from them.
You think you are dealing with Agoda bit in fact you are dealing with Expedia and other ( third parties) like they said.
Now i have to pay 150$ hotel for their mistake
April 30, 2026
Unprompted review
Reply from Agoda
Dear Samy Benbahmed,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Simplistic
April 23, 2026
Absolute nightmare
Absolute nightmare, on arrival at the hotel there was no booking for the room I booked and paid for. I was also informed that the room was already occupied. I was forced to book and pay for another room as no one from Agoda replies to emails or the chat function. Rather use a reputable booking platform over Agoda.
April 29, 2026
Unprompted review
Reply from Agoda
We are sorry for an incinvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Moh
Exactly what I wanted price is very…
Exactly what I wanted price is very decent location is in a good area.
Booking was easy aswell just can't wait to use this service
April 23, 2026
Worst travel agency
Worst travel agency, do not use, please book directly with the airline or hotel. I used them to book a flight from Dubai to Qatar which the airline cancelled due to the Middle East war. Even after several emails, Agoda is refusing to process my refund. Their explanation is that it will take 3-6 months. I contacted the airline and they said that it usually takes 7 days. I still haven't received my refund.
March 15, 2026
Unprompted review
Reply from Agoda
We are sorry for an incinvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Moh
DO NOT BOOK WITH THIS DECEITFUL COMPANY
An update to the below. Agoda contacted me apilogising etc and gave me options to contact them one of them bein customee service.
To AGODA
THERE IS NOTHING YOU CAN DO AS THE DAMAGE HAS BEEN DONE. I WILL NEVER BOOK WITH YOU AGAIN AND I URGE ANYONE READING THIS REVIEW TO NOT BOOK WITH YOU EITHER. AND IN CASE YOU QUESTION WHETHER THIS IS A GENUINE REVIEW, THIS IS A GENUINE REVIEW.
This is the second time I've had a bad experience with online hotel booking services.
I had selected a free cancellation hotel and room. I updated the card details and it automatically took the payment which I didn't request. I wanted only the credit card details changed as it wasn't due for payment until around June 20th. I'm still not sure if my holiday was going ahead due to the conflict in the middle east, hence, why I didn't want to pay now. I contacted the customer service and I was told when you update the card details it will automatically make the payment. This was not mentioned at all. When I complained they said to contact customer service!!! Who the hell was I chatting with then? The person identified themselves as a customer service consultant. It's unbelievable. Agoda is deceitful, the customer service agents incompetent and I will never use this company again to book anything through.
April 30, 2026
Unprompted review
Reply from Agoda
We are sorry for an incinvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Moh
Great customer service
Great customer service. I always find the best prices on here. Easy booking and cancellation processes. My go to booking site for hotels
April 22, 2026
Do not book through them unless you want a filthy substandard room with no help afterward
Scam artists. Take your money
Then will not help or refund when you do not stay due to a very badly false advertised room. It was filthy and we left 20 mins after checking in. As it was seriously under standard. 8 days later still no help from so-called customer service and give them another 48 hours. Now 12 phone calls later still fighting for my refund.
Update - called again - still no use. Will not help left on phone for ages then give us 72 hours absolute shambles will not ever use again. Take money quickly enough but will not refund!!
March 20, 2026
Unprompted review
Reply from Agoda
Hi Morag Craigie,
Our apologies for the inconvenience caused. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^Nillo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.