It has been 12 days and I still have not received a refund for an order cancelled before shipment. Their management only talks and have not resolved anything. Blame goes everywhere except them a... See more
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Refund is very very very slow. Everyone gets blamed, but no real action is taken by business to resolve it. PayPal is blamed, my bank is blamed. Still, they have not returned 1700 GBP from 15 March. I... See more
Best store to buy from ever!! Highly recommend. They add a personal unique touch to each order and appreciation gifts to valued customers. Received an unexpected gift with a thank you note which was a... See more
Ordered some boots for my wife’s Xmas present, on the day they were slightly too tight so filled out the return form and exchanged for a another size. Within 3 days of sending the replacement arrived... See more
Company details
Contact info
46 The Sqaure, TD5 7HL, Kelso, United Kingdom
- 01573 224 620
- enquiries@ahume.co.uk
- www.ahume.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great Service 👍
Recently bought Schoffel Gilet however had sizing issues involved returns. Staff went out their way to physically measure garments to ensure I received the correct size regardless of labelled size (they are known for sizing issues from supplier)
1st class service and wouldn't hesitate to recommend online (call for help if in doubt)
New flat cap
Probably not their greatest customer however everything I do buy is always so nice and good quality .
Love my new hat . Thanks so much .
Outstanding customer service
Ordered some boots for my wife’s Xmas present, on the day they were slightly too tight so filled out the return form and exchanged for a another size. Within 3 days of sending the replacement arrived. This company cannot be faulted!
Also the original order came with a Christmas card signed by all the staff and a packet of bird seed. Blown away by the level of customer service and would recommend to anyone looking for a quality seller in this day and age.
No refund after 12 days
It has been 12 days and I still have not received a refund for an order cancelled before shipment.
Their management only talks and have not resolved anything. Blame goes everywhere except them actually taking an action.
Very upset and disappointed. Will never shop again. Do not recommend. For 1700 GBP I've initially spent, they do not have a quality service.
Refund is very very very slow
Refund is very very very slow. Everyone gets blamed, but no real action is taken by business to resolve it. PayPal is blamed, my bank is blamed. Still, they have not returned 1700 GBP from 15 March. It has passed 12 days already. I've never had this poor refunds experience before and will never order again.
brilliant rodd and gunn jeans
brilliant rodd and gunn jeans, great customer service again, will be back soon, cant wait to visit the shop post virus
Recommended
Ordered a new belt. Despatched quickly. Responsive by email and phone. Very friendly and included a lovely handwritten note with the parcel. Would recommend and will use again.
Amazing shop
Amazing shop, always go the extra mile to give you something extra
Can never fault their service or products
Over a few years I have bought several…
Over a few years I have bought several items from A Hume
And found that their service is outstanding you can depend
on the quality of their stock and their first class service
Exceptional service, highly recommended
Exceptional service. Ordered trousers at 14:10, they were altered and despatched by 15:00 and arrived the next working day. And the alteration was done to a very good standard. Astonishing. Ordered a second pair the following week and received the same exceptional service. Highly recommended.
Excellent shop
Excellent shop. It reminds me of an old fashioned quality customer service establishment but with a fabulous modern twist in terms of web presence, internet shopping and delivery. They even send out hand signed Christmas cards to customers which is a lovely add on. I’ve bought a few things from them and always been delighted so I completely recommend them.
5*service from start to finish.
5*service from start to finish.. Delivery service perfect! Quality of clothing is excellent and beautifully packaged.
Quite the best online retailer.
Quite the best online retailer I have ever dealt with. Very helpful and quick to respond to questions. Issues like returns or alterations are handled quickly without fuss. Really nice people to deal with.
high qualty
high quality products and a speedy service, very helpful staff
personal attention
Very good website and easy to search for what you need.
Quick and personal reaction to questions and great follow up.
They promise a lot and they keep their promises.
I will buy from them any time.
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