A Hume Country Clothing Reviews 

40
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

It has been 12 days and I still have not received a refund for an order cancelled before shipment. Their management only talks and have not resolved anything. Blame goes everywhere except them a... See more

Rated 1 out of 5 stars

Refund is very very very slow. Everyone gets blamed, but no real action is taken by business to resolve it. PayPal is blamed, my bank is blamed. Still, they have not returned 1700 GBP from 15 March. I... See more

Rated 5 out of 5 stars

Best store to buy from ever!! Highly recommend. They add a personal unique touch to each order and appreciation gifts to valued customers. Received an unexpected gift with a thank you note which was a... See more

Rated 5 out of 5 stars

Ordered some boots for my wife’s Xmas present, on the day they were slightly too tight so filled out the return form and exchanged for a another size. Within 3 days of sending the replacement arrived... See more

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3.3

Average

TrustScore 3.5 out of 5

40 reviews

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4-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(40)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service 👍

Recently bought Schoffel Gilet however had sizing issues involved returns. Staff went out their way to physically measure garments to ensure I received the correct size regardless of labelled size (they are known for sizing issues from supplier)
1st class service and wouldn't hesitate to recommend online (call for help if in doubt)

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

New flat cap

Probably not their greatest customer however everything I do buy is always so nice and good quality .
Love my new hat . Thanks so much .

March 19, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Ordered some boots for my wife’s Xmas present, on the day they were slightly too tight so filled out the return form and exchanged for a another size. Within 3 days of sending the replacement arrived. This company cannot be faulted!
Also the original order came with a Christmas card signed by all the staff and a packet of bird seed. Blown away by the level of customer service and would recommend to anyone looking for a quality seller in this day and age.

January 8, 2022
Unprompted review
Rated 1 out of 5 stars

No refund after 12 days

It has been 12 days and I still have not received a refund for an order cancelled before shipment.

Their management only talks and have not resolved anything. Blame goes everywhere except them actually taking an action.

Very upset and disappointed. Will never shop again. Do not recommend. For 1700 GBP I've initially spent, they do not have a quality service.

March 28, 2021
Unprompted review
Rated 1 out of 5 stars

Refund is very very very slow

Refund is very very very slow. Everyone gets blamed, but no real action is taken by business to resolve it. PayPal is blamed, my bank is blamed. Still, they have not returned 1700 GBP from 15 March. It has passed 12 days already. I've never had this poor refunds experience before and will never order again.

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended

Ordered a new belt. Despatched quickly. Responsive by email and phone. Very friendly and included a lovely handwritten note with the parcel. Would recommend and will use again.

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing shop

Amazing shop, always go the extra mile to give you something extra

Can never fault their service or products

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service, highly recommended

Exceptional service. Ordered trousers at 14:10, they were altered and despatched by 15:00 and arrived the next working day. And the alteration was done to a very good standard. Astonishing. Ordered a second pair the following week and received the same exceptional service. Highly recommended.

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent shop

Excellent shop. It reminds me of an old fashioned quality customer service establishment but with a fabulous modern twist in terms of web presence, internet shopping and delivery. They even send out hand signed Christmas cards to customers which is a lovely add on. I’ve bought a few things from them and always been delighted so I completely recommend them.

December 4, 2018
Unprompted review
Rated 5 out of 5 stars

Quite the best online retailer.

Quite the best online retailer I have ever dealt with. Very helpful and quick to respond to questions. Issues like returns or alterations are handled quickly without fuss. Really nice people to deal with.

December 9, 2017
Unprompted review
Rated 5 out of 5 stars

personal attention

Very good website and easy to search for what you need.
Quick and personal reaction to questions and great follow up.
They promise a lot and they keep their promises.
I will buy from them any time.

October 20, 2016
Unprompted review

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