Aigle Reviews 

Despite so many negative reviews my experience has been excellent. I ordered a coat - was kept informed of my order. Sadly the coat did not fit/suit me - it was beautiful & the quality seemed to be excellent. I found the return process to be straightforward and have had a refund processed. It took a couple of weeks. I’d order again if I liked a product just sadly this one wasn’t for me.

Shoe sizes are way off. I ordered a UK size 8 and what arrived fit like a UK 10. Aigle customer service waved the £10 return fee after I emailed them about their sizing error. Just something to consider when ordering from the UK.

No reply to emails. I sent a simple, short inquiry email regarding a jacket I wanted to buy (and did end up buying anyway). I sent this twice over 2 weekdays. I would expect a prompt response to an email like this. I’ve had great experiences with aigle phone customer service but email seems to be lacking. I would expect better from a company such as aigle.

Update: I received an email 2 days later, still fairly vague, but I’m not going any further with it. Customer service emails should be detailed and in depth, especially when potentially spending 100s. Replies to negative reviews are definitely a good step.

Aside from iffy customer service via email, which should be quick, people on the phone are very helpful. As for the jacket I ordered it was very good quality, very happy - Aigle has always been great just don't let customer service slip :)

Atrocious customer service.
Order placed 16th of Jan, informed would be processed within 2 day. Postage would take 4-6 days (I had to pay for this expedited service).
4 days later order had still not been shipped, contacted aigle, no response for another 2 days.
On day 6 I was told order would be shipped soon, 2 days later still no tracking information. I emailed to cancel my order as the item was not going to arrive in time. No response.
2 days later I have received a shipping notification to say the order has been despatched and I can return it at my own cost!
I will never again purchase from Aigle, they have been deceitful regarding timescales and are making customers pay for their mistakes.

Bought a pair of Aigle Parcours 2 ISO boots on recommendation. These were to replace two pairs of Hunter boots as the rubber on both pairs of the Hunter's split within three months.
First impressions of the Aigle boots werethat they were quite comfortable and good for walking on flat surfaces. However, I soon discovered they were not very good for walking in muddy fields with just a hint of uneven ground, as the rubber is very flexible and offers very little support around the ankle. I realise these will never replace proper hiking boots, but being they are boots for muddy and wet conditions, they should be much better in that sort of terrain.

I purchased my first pair of Aigle wellingtons almost 4 years ago but after under 2 years they started to split on the top and leaked. I took them back to Mole country store who in fairness took the boots back and replaced with a new pair sending the originals back to Aigle. I thought i had been unlucky or perhaps i hadn't stored properly so with the replacement pair i made sure they were not stored in a hot place, monthly i washed them after muddy walks and then sprayed with an Agile conditioning spray. Naturally in the summer they weren't worn. I have put them on again now and to my utter amazement there is a small tear again on the upper side of the foot where the pattern changes. This time the boots are 2 years and 3 months old and naturally i don't have the replacement receipt so Mole have declined to do anything about it (which you can understand). My wife had a similar problem with hers (also replaced) but the latest pair which have the neoprene lining seem to be wearing better. I must confess that these boots are not the premium product you would expect, indeed the £20 pair I purchased for my children continue without issue.

Aigle Venise Botillion Womens Wellington Boots:

Purchased these boots which have a beautiful colour but be warned, the colour comes off quite easily to reveal a white rubber underside because these boots have an unstable cosmetic colour coating not appropriate for Wellinton Boots and not fit for purpose. After wearing only once we noticed scuffs and marks which look awful. Aigle customer care said they are unable to advise or help us. Great! We have 5 pairs of Aigle Boots and shoes and never had any problems like this. Thanks Aigle, you can no longer count on our loyalty - very disappointing.

Boots bought only 3 months ago. Now leaking through the sole.
No one picking the phone up at customer service.
Poor

Avoid like the plague.
Ten days after ordering an expensive Christmas present they cancelled my order. What am I supposed to do now. When I ordered the item was in stock.
But you have cancelled the order and I have ordered boots from Ariat via amazon now. You clearly have a problem. Read the other reviews.

I ordered some boots over a month before Christmas as a gift and 11 days later received an order cancelled email. Turns out they didn't have stock after all. Aigle told me what they did have stock for, so I ordered a different pair and 11 days later, another order cancelled email (even though I'd called them in the meantime to confirm they definitely were in stock). Do not believe their online stock - products that are shown as in stock are not, and you won't know if they are out of stock until you get a dreaded 'order cancelled' email out of the blue. Never again.

**[Re. your reply, I have spoken to your Customer Service numerous times, and they know no more than I do in terms of what's in stock. Pointless].**

Purchased some Aigle wellington boots about 18 months ago and the heel has split from the boot causing mud and water to seep through when walking. I was surprised as I understood this to be a quality product and they are certainly not cheap but clearly not fit for purpose.

I have re-visited my review as I found post sales to be very helpful with the issue I had raised.

Bought the Parcours 2 ISO. After a month the left boot started leaking. I rang customer service who said I needed to email. Have emailed customer services three times and had no response. I have also completed the online contact form on the Aigle website. - still nothing. Getting very annoyed as I want either a replacement or a refund.

Update - after posting on here I was contacted by Aigle. I sent another email to which there was again no response. I rang Customer Services and the lady was very helpful. I sent my email with photos again and was promptly asked if I’d like a replacement or refund. The refund was issued the next day after emailing my bank details.

I've had my Juliette Aigle boots for over 2 years now and they are still going strong. I wear them in all conditions, including in snow. I've even shoveled snow with them and they appear to tolerate-30C temperatures well. I don't do anything to maintain them - I simply kick them off when I get home. I realize I probably shouldn't wear them in the winter/snow but I can't resist because they are so comfortable and warm. They are the only boots I have ever bought that did not give me blisters for the first few times wearing them. I've spent more on Timberland winter boots that destroyed my feet. I absolutely love my Aigles and recommend them to everyone.

I am saddened to see poor experiences of an Aigle welly when mine have been so good. Yes, they were expensive but as I live in an area where getting snowed in is not unusual and as I was pregnant at the time of purchase the shopkeeper strongly recommended these to stop me slipping on the hills. The baby is now twenty-six years old, the wellies are still going strong with the distinct possibility that they will be mentioned in my will! Maybe that is why the quality has changed, there is no money to be made if you can inherit a serviceable pair of wellies!

Awful service, I ordered wellies at £150 they are to small so I have been trying to send them back for a refund. The DHL returns label they provide you does not work as it’s being sent out the country it will not allow you to schedule a pick up location. I have sent so many emails and made phones calls to which I keep getting promised I will get a solution but I never do. There is nothing wrong with the product I just need my money back, it’s against customer rights as it clearly states on the website it’s an easy returns policy but it is not! If I knew the wellies was coming from Europe I would never of ordered them from the main Aigle website and would of just ordered them from another online site. Terrible, do not ever purchase from these! I will be taking legal action to get my refund.

Walking my dog for an hour a day over grassland through winter warranted a decent pair of wellies Took the plunge buying Aigle at £160.00 which I thought meant top end product made with quality materials. In doing so I expected a decent life expectancy from them. A little over 2 years and like others have stated splits and cracking has occurred and they have become as much use as a chocolate fireguard. They were always stored dry, always cleaned and treat like the price tag deserved.

So that is a family of wellington wearers that will not be buying Aigle again.

The old 15 year old cheap as chips Dunlops have come out that have been abused with everything imaginable and still show zero signs of issue

I ordered and tried an Aigle coat that didn't fit, so I sent it back. The next day, I could not find my keys and despite searching everywhere, they remained lost. A few days later a call from Aigle: My keys had been found in the coat that I returned! In no time, Aigle sent them back to me. Great service, thanks Aigle!!!

Love my coats - what a pity that I can't seem to get my refund for the coats that were too big.
Despite confirmation email - no sign of the refund on my credit card.
No one takes your calls at the enquiry line - you simply get kicked off after waiting ages.
No one replies to your emails.
Customer service is very poor!

Ordered wellies in winter (in a sale) to wear for the summer months wish i hadn't bothered i started wearing them in beginning of may by the middle of june the soles had worn right through and started leaking i contacted company and they couldnt even take the time to respond these shoes are a total waste of money and the quailty is very poor as is there service do yourself a favor and go to LE CHEMEAU dont waste you time and money here

I bought a pair of rubber boots for my kid. The boots are too slippery which is not safety for a kid to wear.
My kid flew down on the floor 5 times when she is wearing it in the first day. When I message the customer service of Aigle, the CS asked me to walk correctly and not walk on the wet floor.
Completely dumbfounded with Aigle customer service. What ? I need to walk correctly/properly when wearing Aigle raining boots ??? I don’t know how to response to Aigle customer service. Please advice how should the parent instruct the kid to walk in a correct way. I just want my kid to be safe and not getting wet in rainy day. How I should do on this.