Aion Bank Reviews 560

terrible customer care, there is a commission fee on any ATM above 200 EUR cash, no physical agency, no phone nr., the only decent service is the app.
I wonder how they're still in business considering that with 2 stars I'm actually increasing the rating average....

The chatroom personel was fully capable to understand what I was asking for, reacted immediately, manages to respond efficiently, and managed to satisfy my request in during the working ours of the same day

I am totally satisfied with Aion since many years. The customer service is super responsive and helpful, the app is really easy to use and improving more and more.

I don't know why expatrio has tie up with this bank account both bank and expatrio both are giving same service.

I am writing this review to express my profound disappointment and anger with Aion Bank's handling of a recent fraudulent incident on my account. I lost approximately €3000 as a result of a security problem.

What is most shocking is not just the fraud itself, but Aion Bank's subsequent and completely unacceptable response. Despite being the bank directly responsible for managing my funds, their customer service has repeatedly refused to take ownership of the issue. I have been shuffled back and forth between Aion Bank and Expatrio, creating a circular and unproductive process that has only served to delay the investigation.

This passive attitude is a gross dereliction of their duty to protect customer assets. With each passing day of their inaction, the chances of recovering my stolen funds diminish.

Aion Bank has demonstrated a complete lack of urgency and empathy, and their security and customer service are demonstrably inadequate. I caution anyone considering using their services, especially for crucial financial needs like a blocked student account, to be aware of the potential for this kind of neglect when you need them most.

The app is excellent compared to other banks. Response on the chat is immediate. Transparency with the timing of transfer receipt.

They received 13400 euros from my German (!) bank account and after that (!) refused to open me a blocked German account with Expatrio. I'm shocked that a company like that can even have a license

The worst bank ever. It was bad while it was name BancaMontePaschi and since it became aion it has been worse. They just invent ways to charge you and steel your money.

I have an offshore account and I have paid for AML certificates. I have paid for bond certificates. I have paid for tax fees. I have paid for cost of transfer fees. I’ve paid for Singapore fees. I’ve paid New York US fees, and I’m still having to pay fees and they do not Answer the calls suspicious I’m suppose to do wire transfers myself they keep asking money

The team brings a real good support, ad rem, fast, kind and personalised. They even present better solutions or extend the service I was looking for.

Horrible bank with tons of technical issues.
I've been a client for almost 4 years and initially I was fairly happy with them.
But after the recent downtimes (days!!) I just closed my accounts.

The constant bugs, the customer support that only works through a mobile app with crappy dutch skills, no more CODA API support, no bancontact or payconiq support,... this is a bank that lacks basic functionality.

This is not "The Netflix of banking" but "The Netscape of banking".

It won't surprise me if they go bankrupt soon.

Condescending staff. Terribly complicated. Banking application doesn't work ever so often.

Good experience. App quick and easy to use. Chat that solves on Line all problems. No problems to close the count when necessary

Terrible experience. I had an account with Monte Paschi Belgium, later became Aion Bank. My cards expired years ago and since then they did not send back any card, becaming totally digitale. I have been trying to have access to my account for years, I even bought a new mobile phone for that, but the people of the chat continue to ask for the same documents and do not let me in. I have sent them the documents, both by mail and by chat, several times. The people at the chat change every two hours and when they change keep asking for the same documents again. Then they say it is all right to access the account... but they do not give me any clue and do not let me access to my account. Now i have asked them to close the account and make a draft to my other IBAN. I work in a Central Bank and will ask my collegues of the supervision department in Belgium to investigate if I do not have back access.

I really am in need of a signed contract from them. Days with no reply or sending the contract unsigned.
Really the support is awful.

customer service is horrible, never replies.
the bank keeps interests and money for months. It took them 5 months to give an interest I was entitled on, Another question is still not solved.
Stay away from this bank.

The bank requires you to set up transaction limits, which is normal procedure.
What is not normal is the fact, that their internal transaction limits are lower, but they can't provide exact numbers.
The result is that when you try to pay with card, confirm transaction in the app with your credentials, they block your card for "security reasons" and you don't have access to it for couple of days. To unlock the card you have to contact not helpful "Customer Happiness (!!!) Center". After all explanations you try to make transaction again, and they block your card again, without further explanation what kind of security measures are implemented.
Not recommended, unless you like roller coaster when going for holidays

When you open an account with an Aion Bank Partner (For example Metro FS in Germany) you can only open the account once. If you closed it and you later want to reopen it, this is not possible. What kind of Bank does that?