Very poor product - support & Service
I received an Aiptek Pocketcinema V10 as a gift, after just 1 hour of use the item developed a fault where it just keeps tuyrning itself off flashing a message of !!OVERHEAT!! on the screen. Now the unit will not work for anything more than 30 seconds at a time making it completely useless. As it was a gift purchased several months before it was given to me the retailer refused to accept it back even with the original receipt, so i turned to Aiptek to fix the problem. Via email, after 4 attempts and 6 weeks they sent me a mail telling me to update the firmware. I did this and still nothing, i sent a further two emails and was then informed that it is not a fault they are familiar with and i should return it to the retailer!
All in all i have now given up on both the product and the company. This fault is not an unknown one as i have discovered from several sources on the internet, it is just a shame that once a company such as Aiptek rush a product to market that obviously has a problem, that they show no support or service for early adopters and just take their money and run.