Air Europa Reviews 

I had been approached by a representative of the company on Whatsapp, with unprofessional grammar and spelling, offering me a job to literally write high-rating reviews for them, commission-based only. Please, anyone looking at this, be mindful of any 5-star reviews rapidly popping up in a short period of time, especially from people who may not have many contributions in total.

The worst airline on the planet, avoid at all cost! Changed dates of flight 1 day earlier and return 3 days later, spent $1000’s for additional days and airline never responded to email sent to customer service also lost our premium seats and airline never reimbursed us. Complete disaster, will never fly this airline again!

Despiste the huge delays I experienced with that airline (UX) twice in in one day (PMI-BCN-PMI) (more tha three hours) on 3 Junn2023, I have know changed my mind about UX. Afterngoing through severe difficulty with both Iberia and Vueling, both required proof of residence 24 h ahead of the flight which I took weekly, still only giving me y discount when I travel to the airport 24 h before and show them my documents I have become tired of this — and no online- boarding despite me travelling only with my backpack. Air Europe (UX) has phone booking fully fledged customer service and the equipment is comparable. The only thing is that I am a huge Airbus fan and UX only operates the B737-800 but nice ones. Maybe they will have Airbuses min the future.m In the hope that there are no more three-hour-delays, I’m currently more than satisfied how UX organised my flight on January 3, 2024 (ida y vuelta), but I guess the first flight in the morning at 7 am will be punctually landing in BCN. Friendly, helpful and do more in 15 minutes than Vueling has done for me in 2 years. So I strongly recommend Air Europa, as they have REAL customer service and are even cheaper than Vueling this time. So no question, which one of the two will be my future air shuttle from Palma to BCN and back.

I travelled with aireuropa 3 times because it was cheaper than others options at the moment and they have quite new airplanes, the first trip was ok, but in the last 2 trips I had problems, in one they cancelled the flight and got stucks for 2 days, they should compensate according to the art EU261 but they DO NOT, they keep giving excuses with the idea that the passanger will quit the claim (I guess it works for them) and another time when I received my suitcase it was broken, did the claim right there at the airport in germany as it should be and again, they keep giving excuses in order not to pay. Terrible customer service, just keep in mind that is a cheap airline that save a lot of money in a poor service, if there is a problem is entirely up to them to make it up to you, they do not respect any european regulations on customer´s rights. If you plan to flight with them just cross your fingers that they don´t act the same way with the security of the plane.

I flew with Air Europa 4 times and everytime the ground and air staff were very helpfull. The one weak point is comunication online and by telephone but apart from that my experience has been pretty good. Much better than Iberia at least.

my flight was cancelled to palam de mallorca from madrid due to a unknown reason.no information about it was given i was stranded at the airport for 7 hours for the next flight which was at 21:10 pm.the flight was horrible.no one could speak english so i coudnt understand what they were saying.mhmmm what now? asked for cofee (cappucino) and a biscuit snack with crisps and a sandwhich.payed 7 euros for that? really so expensive? when i landed at the airport there was a problem witht he baggage belt.that was horrible.everyone was waiting 1 hour.finally my baggage came.never travelling with them again.or shall i say air pooopa

More than 50 days after my return from Argentina, I'm still waiting for the compensation for having broken my luggage. The claim was raised the very same day of the incident and it's still being "investigated".

Customer service is generally good but when they need to refund customer's money or take responsibility, real issues show up.

Avoid. Prefer to pay a bit more for real service.

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Mas de 50 dias desde mi regreso de Argentina, sigo esperando la compensacion por haber roto mi valija. El reclamo fue realizado el mismo dia del incidente.

El servicio al cliente de la empresa es en general bueno pero cuando deben dar dinero a sus clientes o aceptar culpa, dejan mucho que desear.

Immer noch wartend, nach Anrufen in Air Europa Zentrale hiess es ich bekomme das Geld Anfang 2022 zurück nach 2 Jahren Wartezeit. Dieses Jahr hiess es das ganze sollte nur per voucher möglich sein, absolut unterirdischer Kundenservice!

Passengers Voucher code Amount Valid Before
LIA JOAN MISS GONZALEZ VERGARA 3J5A6XECW 431.65 EUR 7 Jan, 2022
* MEYER 3J5A6XECU 440.21 EUR 7 Jan, 2022
*VERGARA TAM 3J5A6XECV 440.21 EUR 7 Jan, 2022

T&Cs:

One VOUCHER will be issued per passenger and ticket for the total value of the ticket not used (taxes included), as a refund concept.

The value of the VOUCHER can be used for future purchases of any Air Europa (operator) flight fare

The VOUCHER must be redeemed before the expiry date indicated in the above detail, being valid to fly within the 12 month period after new booking issuance.

After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER.

The deadline for requesting the unused amount is 2 calendar months from the date of expiry. To request a refund you must contact the Call Centre.

Customer Service

Air Europa..

Sowas unverschämtes, were meine Anwälte einschalten

Air Europa CANCELLED my return ticket WITHOUT any communication! More context below:

I had a return flight (so two flights: outbound and inbound).

For personal reasons I flew to my destination a day earlier (bought a separate one way ticket with another airline). BUT I still planned to fly back on the same date with the inbound ticket.

However since I didn't fly with my original outbound flight, Air Europa CANCELLED my inbound ticket WITHOUT any communication!

I was left stranded at the airport and had to purchase a fresh ticket! And they refused to refund me!

On October 27th I had ordered my flight from you guys, which was the beginning of an absolute nightmare.
4 Days later I unfortunately had to cancel my tickets. I called your customer service line and spoke to an agent for an hour. Then the call disconnected and I had to start all over again, spending over another two more hours on the line with an agent. The agent then CONFIRMED to me the refund and cancellation of the three flight tickets! She even told me there will be a panelty of almost 450 ILS in total for the cancellation itself which I then agreed to. She said the refund will arrive within a few days, and now suddenly I get a notification about my upcoming flight (?????) And the website shows it was never cancelled. Also, the company never refunded me even after sending this email confirmation. ABSOLUTE SCAM. I thought I'm making the right decision ordering straight from the source - but then had my money stolen from me along with me time! Horrible customer service and a tot SCAM AIRLINE!

Our flight was canceled in Lima due to a runway accident. Fair enough, it is not Air Europa's fault but what came next is a non-existent and rude customer service that left us stranded in Lima for about 5 days until we booked our own return flight via Bolivia.

Our return flight to Brussels was canceled and they refused to book us a new flight. They agreed to book us a flight after 2 weeks of the cancellation date and expected us to pay for all the accommodation and expenses ourselves. They expected us to not go to work and were very unreasonable. They said the flight were fully booked for coming days but we saw them selling tickets for €6000/seat for flights few days later. We were left stranded in Lima with nowhere to go. Especially me, as I have a Nepalese passport and couldn't go to any other countries without applying for a visa in advance. Fortunately, Bolivia was the only country I could enter or get a visa on arrival which took me 4 hours standing at immigration but it worked and I could board a plane next day to go to Brussels.

This company does not care about their customers. All they care about is your money. To get a drink after one free meal, you have to pay. To use their in-flight entertainment, you either need a wired earphones or pay €3 to get another one from them. We can't believe how money hungry they are.

On top of that, you are treated really badly. The steward/stewardess never smile or just give a straight forward answer. The leg space is worse than Ryan Air and for a long haul flight of 10 or 12 hours; that is insane. Now we have asked for a refund for our flight and so far we haven't heard anything from them. I hope to hear from them soon but reading all the reviews here, we don't have much of a hope.

Btw, we paid for all our accomodations, expenses and return flight ourselves. Not only did Air Europa not provide us a basic service but they also gave us a huge middle F and left us stranded in Lima.

So I would like to suggest everyone to avoid this flight company at all cost. They are the worse company that I have ever paid for and I am not only talking about travel. They don't deserve people hard earned money.

From telling me to wait 9 month after my flight during covid was canceled to get my money back (880€ what they still owe me from march 2021) to then tell me then they can’t give me the money back... Trying to use the missing 2 tickets that are left that i paid for my ex girlfriend back then and they told me i cant use them bevause its not on my name, since i bought them I agree to disagree... Sitting on 880 euros now over 1 year and 7 months!!! Worst experience and i tell everyone to avoid aur europa, no matter if you are from germany/ panama or spain! Worst costumer service and they change their mind and “company etiquette” as it pleases them !!! I am so angry for the countless hours of calling and getting always different answers, sitting on my tickets not being able to see my parents sick, because they cant give me access to whats my right abd what they promised me to give at least back as transaction first!!!

It's been 3 years that I'm waiting for my money back for a cancelled plane. Really? 3 years!? I've never seen this before with any other company, it's unbelievable.

It is the worst company ever, they overbook their flight and then say gives you a compensation that never comes. The best way is to charge back transaction

Not a terrible airline, but I wouldn’t recommend it either if you can avoid it. I have flown Air Europa twice: Madrid to Asuncion (11h) and Madrid to Santa Cruz (10h). On these long overnight flights you only get one meal, which (strangely) is dinner served at 1.00am. Any other drinks you have to pay for, aside from water which you have to go and collect yourself from the staff at the back of the plane, and they give you a small cup. The staff are not exactly rude in my experience, but they are inattentive and do not have a friendly manner. Even though this is budget travel, I would have expected better. The plane itself is fine, seats are quite comfy and you get a pillow and blanket, the basics. However they expect you to pay for earphones if you don’t bring your own to listen to the TV. Overall it just felt stingy and not very welcoming.

Very poor. This really is the cheapest of the cheap. Ryanair is better than Air Europa and that says everything.

The leg room is non existent, I think it is just about the most cramped experienec I have ever had. My knees were literally touching the seat in front of me.

The staff are abrupt, unfriendly and unhelpful. But Spanish airlines are generally very poor when it comes to customer service anyway.

They knew the flight was delayed 2.5 hours bur continued to board for some reason.

The positive is that it is cheap. So I guess you get what you pay for.

Tried once. Never ever again. Even if it's free.

I start by saying that after reading the reviews online I was a little concerned for my flights with Air Europa as most of the reviews are bad, so it's save for me to say that I was very pleasantly surprised.

Apart from the almost 1h delay from Lisbon to Madrid (which did not interfere with the connection flight, since we had a few hours between flights) everything went as smoothly as could be.

The 787 Airliners do provide great flight conditions, the staff was polite and available. The company offers a complimentary meal for transatlantic flights and I have to say it was one of the best meals I had in a flight.

Everything went perfect from LIS-MAD-JFK and back. I would definitely fly with Air Europa again and recommend.

So writing this a little bit in the heat of the moment but hope I am fair. I flew (or tried 2 fly Madrid-Malaga return) on the first flight I was ok however some passengers where left at the airport as they hadn't reserved a seat which is obviously awful and unacceptable.My flight back from Malaga I missed..though I got there early and went to the departure gate about an hour before ..they must have changed the gate..I ended up confused with another flight to Madrid that was leaving half am hour later. This was my fault I know but there was no announcement for the boarding ,no last call (or first call) no one announced could .....please proceed urgently so I think the airline is partly responsible and I guess this is company policy. The staff were fine but I hope people bear this on mind when flying with air europa.

It's absolutely unbelievable that this kind of rude and incompetent companies are still available. They should be home on they're own money and stop cooking ppl. Disgusting