Airbnb Reviews 10

I am a host. It's over 2 months that they hold the payments of 3 bookings. The assistance is inefficient, inadequate, frustrating: they ask for a document that I sent them several times, and every time they ask for the same thing as if I didn't send it. I think this service is managed by A.I. But beyond them there is an Artificial Insanity. I say this because don't want to think to a worse reason: holding the money you manage on behalf of someone else in my country is a crime

This is a very poor website. If you want to contact with owner, you can never do. Your msg can not be sent as the website never send you the confirmation OTP.

After finding a pet friendly Airbnb in Stoke Fleming we were surprised to find that there were white carpets upstairs in the bedrooms and even more surprised when after thoroughly hoovering the carpet and keeping the main rooms on the ground floor immaculate on leaving ,the owner must have decided to empty the hoover on the carpet and charged us an extra hundred pounds for cleaning and also for leaving a cat food box in the kitchen counter which we had put in the recycling container before leaving.Bear in mind bookings for this property requires that we pay in advance a charge for the cleaning service! Furthermore, the owner feel that a future guest may be allergic to pet hair therefore he insisted that the extra charge was necessary to hire a professional to clean the entire house. Surely, if you are allergic to pet hair you would certainly not book into a pet friendly Airbnb.
The entire experience was truly a massive let down knowing that we paid £1500 for six nights.
We will not returning or highly recommend this property for any guest with or without pet.

These guys are scamsters. They ask you to take upfront payments. No customer support thereafter. The postings are fake.

DO NOT USE THIS SITE EVER! Their customer service is worse than any other company I have ever used! It is just as bad whether you are a guest or a host. Use VRBO instead!

This Company is so bad. As an owner you have very few information on the guests, no copy of ID, no postal address once somebody want to book your property. Most of time there is no review as guests when they have a bad review register otherwise... they don't follow the identity of the guests ...they can register again and again... even if they are really bad!!!
You don't know who is coming in your property, you don't even have all the names of all the guests... so Airbnb just ask you to say "YES" to your guests without any informations. Once the booking is accepted, most of the time guests are reluctant to give more information , even just a copy of ID or the postal address. Also you don't have any contract signed by the guests, if you have pb with him, it's complicated to call Airbnb. By experience I called them one time when a guest did not come for check out and did not give back my keys... the answer of the call center was "I have to close this phone call because you don't give me the right 4 last digit of your bank account number" which BTW was right... I had my bank statement in front of me with the credit transaction AIRBNB...
Anyway no help at all from Airbnb , when you have a pb, don't count on them... no help at all... and they have the deposit ... so if you need to be reimburse of damages by the deposit ... just nothing, no contract, no deposit, no help from Airbnb. Very bad experience and so bad service from the inexistant "call center".I was obliged to change 2 lockers at my charge... 100$...
I must say also that the most of time Airbnb provides bad people who wants travel discreetly without giving their ID and basic information about them. I had several guests visited by several prostitutes ( you always learn that later...). This never happened before with other websites... Airbnb does not care, they manage the payment and the deposit and you just have to shut your mouth...
If you don't want have pb, or you care your home, believe me avoid them..

We warn all users of Airbnb services against searching for holiday homes on Airbnb mobileapp.
We were first time users of Airbnb services and went looking for a holiday home on their mobileapp.
The app does not contain any possibility to log into the Airbnb account and does not contain any of the instructions for use of Airbnb services which are placed on the Airbnb website.
The scam holiday home appeared on the mobileapp with clear instructions to contact the host on a specific e-mail address to check availability.
When checking availability the socalled host allegedly sent instructions to Airbnb to send a confirmation of the order to us - which Airbnb did in a formal Itinery clearly appearing to be sent from Airbnb's website and with a formal listing of the holiday home described totally as all other holiday homes on the Airbnb website. Links to the listing and the payment information was contained with Airbnb logos and appearing totally as if it came from the Airbnb system. A chat button was contained and we even used the chat to confirm why we had to use an alternative payment method (bank transfer). We got a perfectly good explanation on this and even received a copy of the chat like professional companies normally deliver. However later it turned out that the chat was also a scam (since first time users we did not know that Airbnb does not have any chat system....)
Five days later we received an e-mail from Airbnb saying that we may have been compromised. We have not yet received any explanation how Airbnb could know this since Airbnb has denied to have any knowledge of the scam holiday home and scam host.

After a longer correspondance in which we have delivered evidence to Airbnb on the scam, Airbnb has denied to take on any responsibility for the fact that this scam could take place via their service offerings even though the false holiday home clearly appeared in their app with false instructions and even though Airbnb at some point in this has had knowledge about it (but informed us one week after the holiday home had been booked).

We have strongly recommended to Airbnb to take down their mobileapp until proper instructions have been placed in the mobileapp and the security in the app has been strengthened. Further we have recommended Airbnb to strengthen the security on their mobileapp/website since it is apperently possible to create scam advertisements without Airbnb detecting before it is too late..Further it is apparently possible for externals to monitor the searches customers place in the mobileapp so that they can direct their scam holiday homes to the right people..

So this is a warning to everyone considering to use the services of Airbnb. in general and especially not to use the Airbnb mobileapp.

Review integrity is unique @Airbnb. All pay per booking Airbnb competitors are scam operations or inadequate. Airbnb protects guests well.

This review applies to Airbnb US and HQ. However since many Russian guests use Airbnb when they travel in the US, this applies to them as well and the platform is the same around the world anyway.

Review integrity is unique at Airbnb, not only in its industry but also among all internet companies. This is a huge win for guests as any intelligent person who is risk averse will select a host with many good reviews and be fairly sure that they will get a good experience. This is because on average Airbnb reviews are very accurate. Possibly only Ebay can compare with Airbnb as far as Review integriy. Many other internet companies like Yelp and Tripadvisor cannot compare with Airbnb and pose severe risks to users and guests. From my experience Yelp and Tripadvisor are corrupt and unreliable and their reviews are junk on average and/or do not have the right people and right systems to handle what they try to sell to the public.

Airbnb invests massive resources and very smart and nice people to ensure the integrity and accuracy of reviews. They keep improving although there is still room for improvement. I would like to see Airbnb add star reviews for guests too not just hosts; similarly to what Ebay does where both buyers and sellers are star rated (not just description rated). This would ensure that each Airbnb transaction is smooth for both guests and hosts and that Airbnb would succeed even more.

Airbnb has no competition; all its competitors do not have the resources, ethics, integrity, people and systems that Airbnb has. In fact some of Airbnb competitors, including well recognized names such as Tripadvisor, are essentially scam operations. I am not familiar with VBRO and other non pay per booking operations so I cannot rate them but if VBRO and other were smart they would switch to a pay per booking model so that hosts do not have to pay a huge fee upfront.

In essence many of the recent reviews of angry guests about Airbnb are either fake or the guests did not take the appropriate precautions such as choosing a host with many positive reviews so they get what they ask for.

Another area of improvement for Airbnb would be adding the ability for hosts to include special amenities such as indoor pool vs outdoor pool, private garage etc because many guests do actively look for special amenities but the current Airbnb menu does not allow for that search while many of Airbnb competitors do allow more options in search.

Airbnb has made huge improvements recently. I had an old Truspilot review of Airbnb with 2 stars