Airbnb Reviews 

Stayed 1 night in a disgusting (expensive) apartment that stunk of cigarette smoke and had faulty weak air conditioning

Left after 1st night and Airbnb support were not helpful refusing to push through a partial refund request because I couldn’t take photos of this issues! Utterly let down now pursueing via barclaycard

Locked out of my booking and a week in I am still yet to have a final resolution to this complaint despite over 50+ phone calls.
Awful customer service

What a gem. Absolutely spotless. Fresh painted and decorated. New bathroom with powerful shower over bath. New kitchen with all new facilities – fridge, freezer, cooker etc. Leading from kitchen, there is a glass covered utility room (washing machine etc) which you can sit in, which leads out on to a wooden deck area (where we had breakfast each day), which overlooks a wrap-round garden which is totally fenced in. Our dog spent a lot of time exploring and playing in the garden. The garden can offer sun or shade and has seating facilities and an outside dining table. Great for a glass of wine or to read in the evenings. High tech keyless entry and exit system.
Ceiling fans, blinds and curtains in both bedrooms, TV lounge and dining room (table and 6 chairs). TVs in lounge and both bedrooms. Loads of channels including Netflix.
Bungalow is located in a quiet, peaceful cul-de-sac with good walks locally and within 400 yds or so of a farm shop. Halesworth with excellent shops, pubs and dining options is about 1 mile away. Numerous very good restaurants with 5 miles. Queens Head at Bramfield particulary good and very dog friendly. Mrs Ts fish and chips at Southwold Hbr, Blackshore IP18 6TA best in the area but only serves till 3pm. Places to visit Norwich (2 cathedrals – the Catholic one is amazing), market etc 55mins away; the 15thC St Helens Church at Ramworth (often called The Cathedral of the Broads) offers panoramic views when you climb to the top of its tower via stone spiral staircase and ladders! – 65 mins. Seal viewing by Jet boat from Lowestoft; riding on the beach Pakefield riding school, Lowestoft. Southwold sea, pier, lighthouse and 5-minute ferry boat trip to Walberswick – all nearby. Sutton Hoo (45 mins), Rendlesham Forest (45 mins) and Constable country (75 mins) – all worth a visit.
Thank you Rebecca, (a first class host) for a wonderful stay in your beautiful property.

Booked a stay, then the host stopped responding.

Contacted Airbnb and they said they wouldn’t do anything until 24 hours before our stay.

Have said if they don’t respond by then, they will investigate.

Have confirmed any refund.

Airbnb was once a decent company, now they’re a scam.

Disgusted with Airbnb. Two days of being stonewalled and I am at my wits' end.

I am a Superhost who has made Airbnb thousands of pounds. My listing (10 min Walk to Wembley Stadium - Private Ensuite) has a clear pricing discrepancy: my own host dashboard confirms the guest total as £250, with no cleaning fee and no extra guest fee attached. I have the screenshot to prove it. But when the same date is searched live on the platform, guests see a total of £309 for the exact same night. That is a £59 difference that has nothing to do with any fee I control.

I reported this with photographic evidence two days ago. Instead of investigating it properly, I have been passed from advisor to advisor, repeatedly asked to start again, and told by a "Senior Case Manager" that there is no technical issue because she personally checked and saw £250 on the map, directly contradicting the £309 I can see with my own eyes, right now, on a second device. I have asked for this to be escalated multiple times. Every single time, I am refused and sent straight back into the same chat queue.

Meanwhile guests are being shown an inflated price for my listing, bookings aren't coming in, and I am losing real income because of a fault Airbnb refuses to even acknowledge, let alone fix.

If you are a host relying on Airbnb to get pricing right and to actually help when something breaks, know that you will be stonewalled, contradicted, and ignored no matter how much evidence you provide.

Last week I wasted 5 hours on the phone because I couldn't get my calenders to sink. Same story. They are still not synched. No-one escalating or helping.I had to give up in the end.

I want someone at Airbnb who can actually fix this to contact me. Not another scripted chat reply.

I am considering my legal options. If there is anyone from airbnb reading this, please contact me.

Extremely bad company. Dont use at all. I have made bookings and paid by card and it is up to the host to approve and takes up to 24h . The first host declined after many hours , booked a second one and the same thing happened and same for ye third time !! 3 payments taken by Airbnb and I had no room . I spend the night in my car as home is miles away. Not only this , I have to keep track of all the transactions .
I started to use Ore approval and contacted host directly ( one of them was good ) and the second time , I had a pre approval from the host , however I completed the payment only to find they have declined . Power for Host only . AirBnB is only taking money No responsibility at all. Hosts can be moody and not of any type No professionalism . Customer is the loser and no support . Your money will be immediately deducted by this company and some ignorant moody or stupid host . Go with Hotels best

Extremely disappointed with Airbnb’s lack of transparency and process.

After being a loyal Airbnb guest for 9 years, I recently started hosting a room in my property. My listing had only positive feedback, with bookings made by friends who had a good experience staying at my place. There were no negative reviews, complaints, or guest issues.

Despite this, Airbnb removed my host account and also blocked my ability to use Airbnb as a guest. A paid booking I had made as a guest was cancelled, causing inconvenience and financial loss.

When I asked for an explanation, Airbnb provided only generic statements about possible reasons accounts may be closed, such as poor ratings, repeated suspensions, or Terms of Service breaches. However, they have not identified any specific breach, complaint, negative review, or evidence that applies to my account.

I am also unclear why my ability to book as a guest has been affected by a decision relating to hosting activity. Airbnb has not explained why this restriction is necessary or proportionate.

The biggest issue is the lack of transparency. If Airbnb decides to permanently remove a customer’s account, they should provide clear, specific reasons rather than generic policy explanations.

I am currently seeking further clarification through their complaints process and a GDPR data request.

If you are a host, and can possibly do without Air BnB, please do so! Their algorithms that they use to place and promote your property are unfair and only benefit Air BnB themselves. If you have a quiet time of no bookings, you'll find your listing going further down the list, while Air BnB will promote the accommodations who are booking more. And they get more bookings because they're further up the list - so it is self-serving. Also, they are impossible to contact, and charge exorbitant fees on the host. This makes the accommodation so much more expensive than what would usually be charged direct, just to make up for the fees that Air BnB charge. They are absolute bullies, and I would not recommend them to the hosts. It's a shame..... it makes it difficult for us little accommodations to make ends meet.

I’m sharing this to warn fellow hosts. A guest couldn’t get into the property because he didn’t know how to use the key box. I rushed over to help, but he cancelled before I arrived. Airbnb still deducted two nights from my payout, even though I wasn’t at fault and responded immediately.

This was financially and emotionally draining. It’s heartbreaking to realise that hosts can lose income even when they do everything right.

The case was marked as “final,” and I felt unheard and unsupported.Hosts deserve better protection. Please be aware that situations outside your control may still result in penalties.

An easy booking app with good value and accurate listings.

We have booked numerous air bnb places in the UK over many years with very few issues.
However, our latest review stated some issues that could make the place a better experience for future renters.
Upon our return home, looking at the reviews for our cottage, every one was 5 stars. There were approx 40 reviews over 12 months and I think there is a fix whereby the owners can be selective in which reviews they want future renters to see.
It seems this needs to be addressed.
Based on the above observation we shall be halting Air bnb renting for the future until more transparency is introduced.

Awful both times I have booked it has filled me with dread.., have I got washing up liquid or have I got enough toilet paper, batteries for remotes to turn anything on not to mention where to put the rubbish out. The photos show this very nice place and then you realise that you have not access. Future note just book a hotel for cheaper and good service. What a waste of money

I will avoid booking with Airbnb in the future. Hosts are just too unreliable and Airbnb seem to accommodate it. We debated whether to book a hotel or an Airbnb close to Edinburgh but decided on a reasonably priced Airbnb. After a number of weeks, the host messaged us privately to ask us to cancel to avoid the fees. We explained that we would be unable to do that as we would lose any rebooking assistance. He has not replied since. Just disappeared. He blamed Airbnb for allowing it to be booked. And no matter his personal situation, it was unfair to wait weeks and then put us in that position. Everywhere is double the price now and no assistance from Airbnb. We’ll just avoid in future as choosing Airbnb has cost us and there’s nothing to stop the host re-listing at a higher price. Although we will report it if we notice it, not sure it will make any difference.

Booked two nights in December for Bussleton, Australia. A pop up appeared asking if we’d like an extra night there. We accepted, reviewed the cost and paid.
Two nights later we got a message re “how was your checkin”
Air b&b had changed the dates to July!
Got some money back from the host but air b&b were useless.

Would leave 0 star if I could. Terrible hosting service. Stay well away

I think it’s clear from the review DO NOT LIST YOUR PROPERTY WITH AIRBNB. Dreadful company and I am not sure how they are able to stay in business like this. My house was completely trashed so air bnb told me to raise a reimbursement request with photos, videos etc and they refused to pay under the protection scheme. Whats the point of having a protection scheme if you don’t protect hosts.

Can’t speak to anyone, have not had response to my complaint.

I am sure all works well when you don’t have a problem, but the moment you do, you’re left to rot. You have been warned.

I’ve tried to book a cottage on Airbnb but it’s forcing me to upload a photo of myself. Obviously I won’t be doing this so I won’t be using Airbnb again. How can I trust anybody to keep my image safe?

One star is too many , Airbnb stopped paying us after we set up a Community Interest Company that required a new bank account . Our account said Verify your Business details in order to get paid , this we did by uploading our Companies House CIC confirmation , they verified the bank account by sending us 1 p .

Still no payments received since the beginning of June .Tried phoning but the customer support agent could offer no explanation or assistance, started a message issue that is still open to this day , took them 2/3 days to respond to any of my messages and simply stated it’s with the Compliance team for resolution.It is 11 days since my last unanswered question which asked why they are still asking us to verify our business.

They don’t have any customer support, quite the opposite and there is no complaints procedure .

Basically they don’t care about Hosts or their customers, why ? because they are a near monopoly in the vacation rental business and have the arrogance that goes with such enterprises.

We stayed in a ground floor apartment in Terrace Ridge Davenport Florida. Described by host as a “beautiful apartment” with photos that certainly made it look like description. Apartment was in a lovely quiet gated area, which suited our family down to a T
However on arrival I noticed a couple of blood stains on master bedroom sheet and pillow which also had no pillow slip, 2 dirty damp white bath mats on master bedroom bathroom floor, towel in here also was damp so, ended up washing all 6 bath towels and couple of hand towels and 1 dish towel, that were there for our use, not a lot considering apartment slept around 6 people and there was 5 adults in our group, so towels constantly getting washed and dried. Bath and shower base were thick with grime, 3 of the 4 bathroom sinks had rust marks inside which no amount of cleaning would remove, needs new sinks asap. Dog hair on soft furnishings. Left over opened jars in a cupboard. No air conditioning for first 2 days. Host Michael was quick to get back to us, but told us to contact team that managed apartment. We just thought things would get done quicker if he the owner told them. However we phoned and left an urgent message for the broken air conditioning as it was 86 degrees inside, so first 2 nights none of us got much sleep.
We left to got to Disney world and when we got back, it had been fixed. We were offered refund if it could NOT be fixed. As it got fixed we felt we had to spend rest of our vacation here.
We just felt the apartment was not up to expectations. Michael told us he’s cheaper than other similar apartments, my point was why describe it as beautiful, a home from home? If I leave a review on air bb site, it won’t get put up until he reviews myself and family? We’re a decent quiet family who left apartment cleaner than we received it. But we feel he could accuse us of lying etc. incredibly unfair.
If I could upload photos I would…

Awful experience, stayed at Stumble cottage, Scarborough.
Place wasn't cleaned and had grossly exaggerated pictures on website, after complaining they sided with cottage owner. We will never use them again. Back to cottages.com