Airbnb Reviews 

We hosted on Airbnb for almost 10 years, super hosts with almost 400 5* reviews. They happily keep taking your money, but God forgive if you have an issue or need help! We contacted Airbnb support as were unfairly treated and were hoping for understanding and help. Didn't receive any of it. Had to chase and chase for answers, wasted hours of our time, the answer was we don't care . They disregarded us like an old dog.  No support, no understanding , no loyalty...... feel terribly let down. If you are thinking about hosting STAY AWAY and look to sing up with someone else.

I sadly rented a place that had around 30-50 fruit flies. I complained and worked with support to book a new flat. This new place was BEAUTIFUL and loved it the first few days, but then got a severe sinus and eustachian tube inflammatory response and within 48 hours, lost my hearing and ended up in hospital. Then uncovered close to 15 diffusers, candles, plug ins, you name it, this apartment had a LOT of allergens which explains why I became so ill so quickly. When I complained, Airbnb offered me nothing; no refund, no voucher to help me cover the costs of being in hospital or my medicine, nothing. Never using Airbnb again.

Very disappointing experience with Airbnb’s dispute resolution. A host withheld a £400 deposit after my stay, despite me providing clear video evidence showing the property was left in good condition. Airbnb acknowledged the issue but stated they could not take ownership of the deposit because it was taken outside their platform, leaving the decision entirely at the host’s discretion. Even after submitting evidence and raising concerns about inconsistent claims, there was little meaningful support or timely resolution. For a platform built on trust and guest protection, this lack of accountability and assistance was extremely frustrating.

booked Airbnb for the next week, 6 nights, spent £400
Booking us confirmed at 12:43
Clearly states nonrefundable after 13:42.i.e in 1 hour.
I noticed that there is no washing machine. I texted seller, apologised and requested cancellation at 13:17. Email from Airbnb conformed it
When contacted Airbnb for refund, they said my cancels registered at 2:17 Hungarian time and booking is nonrefundable. could not cancel neither is future or past time. I need my money , Customer service is absolutely unhelpful, and trying to convince me that I'm stupid.
I cancelled within 34 minutes,

Bad experience. Airbnb did not let me post a review, but did help with the partial refund. Would have been 1 star except how genuinely helpful the support agent was.

I had an extremely disappointing experience with Airbnb, particularly in how they handled multiple serious issues following a stay.

We booked a villa through Airbnb for our wedding. In the weeks leading up to the stay, the villa owners introduced a mandatory additional fee outside of Airbnb. Given that our wedding was imminent, with 30 guests travelling, we had no realistic option but to pay.

We made this payment under pressure and with no genuine alternative given the timing and scale of the event.

We later reported this to Airbnb as it clearly breached their policy around off-platform payments. Despite this, Airbnb refused to assist or help recover the money.

Airbnb’s position was that we had not reported the issue during the stay. This completely ignored the context — this was our wedding week, with significant coordination and responsibility, followed immediately by our honeymoon. We raised the issue as soon as we returned.

In addition, after the wedding, the villa manager publicly posted photos and videos of our wedding, including our guests and children, on Facebook without any consent. This was a private event involving identifiable individuals, including minors, which made this particularly concerning.

We spent a significant amount of time trying to resolve this through Airbnb, contacting multiple teams and being passed between customer support, complaints, privacy, and Trust & Safety. Each time we had to re-explain the situation and provide evidence again.

Despite this, no meaningful action was taken. Airbnb acknowledged concerns but ultimately distanced itself from the issue and left us to resolve it ourselves.

The whole process felt like being passed between departments until Airbnb could say it was no longer their responsibility.

This experience highlighted a clear gap between Airbnb’s stated policies and how issues are handled in practice. When something goes wrong — even something involving policy breaches and misuse of personal content — there appears to be very little accountability.

For a platform of this size, this level of support is simply not acceptable.

Very disappointing experience. During our stay, the lock began to malfunction and we reported it to the host immediately.

After checkout, we were accused of damaging it and faced a claim through Airbnb, despite no evidence being provided. Given that the issue developed during normal use and was reported straight away, this feels like the responsibility for a maintenance issue is being unfairly placed on guests to cover the cost of the host's Aircover insurance.

What made this worse was the handling by customer service. We were told multiple times that we would receive a callback, which never happened. Communication was inconsistent, and the responses we received felt generic and unhelpful AI-generated.

Despite rejecting the claim, we were informed that the amount would still be charged. This added to the frustration and made the situation feel very unfair or like an extortion.

Overall, a very negative experience and the last with Airbnb which has become awful.

Worst experience with Airbnb! Traveling for work and have an employee who will be in Manchester UK for over 3 months. She gets to the “1 bedroom” apartment and there is NOTHING there. No toilet paper, bedding, dishes, tv, nothing! Completely false advertising! It is more of a studio and the bed is about 12” from the stove! There is no way the accommodations were acceptable for a 3 month stay. Just awful.
In addition, the building management company says it is against policy to rent as AirBnB and these same “hosts” have scammed people before. With our help in providing the information they’d been missing, they are now pursuing from a legal stand point.
When we attempted to cancel the “hosts” offered 30% refund! We are talking about a $12k booking from a global company. We contacted AirBnB but they refuse to provide a full refund or take action against these people that deceived and out and out lied about the accommodations and amenities they provide.
We provided pictures and made multiple attempts to resolve. AirBnB provided generic responses and basically said it isn't their problem. So we are out over $8000 as a company and AirBnB doesn't care if their hosts are scamming customers. We will not use again.

Tried to reserve the same property on three occasions with the same host.
On all three occasions the host failed to respond within 24 hours despite the fact that the full amount had been taken from my bank for each booking.
I did notice that each time I reserved the booking the price had gone up significantly.
At this point I contacted AirBnb only to find that the host had every right to obtain the best price by failing to respond.
Apparently it is called " dynamic pricing" and is something that AirBnb fully endorse.
I wonder what would happen if I kept constantly booking and cancelling reservations until I got the best price

Be very careful when you book a non refund reservation. Accidentally booked the wrong date and couldn't change to the date I needed, so they said they can't refund. One tap cost me 70 quid lol

Steer clear of cozy caravan retreats.

This app is the epitome of a fraudulent scam. They don’t vet the homeowners or the homes themselves. When you arrive multiple times now we have arrived to properties that don’t resemble anything or have any of the things that they say in the listings and it is nearly impossible to get your money back with foreign idiots handling all transactions or not handling them. You can’t understand them. They do nothing to get your money back you have to involve your bank and police don’t ever book with them save yourself the massive headache and trips ruin ruined. It’s scary that they’re still in business. They should be shut down immediately.

Unhappy that Airbnb are refusing a refund if my Emirates flight is cancelled

booking process started off okay until after i paid. booking remains unconfirmed until id validated fair enough. after struggling to upload a selfie with their site freezing multiple times they then asked for "government id". after uploading driving license front and back and entering other personal information, they then said they need a video selfie. as i was on a desktop pc with no camera i was given a qr code that i could do nothing with and link was provided if i did not have a qr reader. the link went to some generic events page so i could not proceed past this page. they make it far too hard to make a booking but they make sure that taking money out of your bank account is the very first step. ended up booking at premier inn instead for less than half the price.

The worse company I had to deal with. They don't respect their own policy and have so many rules that makes hosting a nightmare. They won't allow me to remove my listing.

I’m a long‑standing UK Superhost with a 4.95 overall rating whose listing recently lost its “Guest Favourite” badge after a single disputed 2★ review. Airbnb has admitted in writing that the guest’s description of my location and my entry to the home “do not align” with the documentation I provided, yet they refuse to correct or remove the review purely because the stay was “genuine”.

At the same time, their automated systems stripped my badge and now surface this outlier review above more recent 5★ reviews, which gives a very skewed impression of the listing. Support have told me they will not intervene, cannot reinstate the badge, and do not consider themselves obliged to act even where they agree a review is factually inaccurate.

I have now reported this to the UK Competition and Markets Authority because it appears to conflict with CMA guidance that platforms should take reasonable steps to prevent and remove misleading reviews and not present reviews in a misleading way. Until Airbnb takes its own review policies seriously, both hosts and guests should be cautious about relying on what they see on the site.

As a professional real estate investor with a massive portfolio in Thailand, I am officially delisting my properties. Airbnb has become a playground for "refund hunters" and scammers.

The Reality: 80% of guests now attempt to fabricated stories or use fake photos to extort refunds. Despite clear evidence from our side, Airbnb consistently takes the guest's money and our profit, ignoring the host entirely. They have zero respect for the people who actually provide the inventory for their platform.

The Financials: It’s no surprise their stock is down 75%. They have lost the trust of professional hosts. We are moving our entire 300M THB portfolio to OTAs that actually act as partners. Airbnb is a scam-friendly platform that is headed straight for the ground. Avoid at all costs—both as a host and an investor.

The place we stayed was dirty, worn down and full of wood lice. There were many bits of furniture that were damaged or stained. The door wouldn’t shut, tap was broken, water damaged kitchen units, laminate braking of bathroom cupboard. Maintenance and repairs were clearly in desperate need. The host of Rosie’s retreat in Cornwall Jennifer was disgraceful. After we had left the morning after getting there, only staying the night as it was late she decided later on that week to accuse us of damaging the property. Trying to claim back the money she had refunded. Going as far as claiming me and my partner had “clearly had an argument” and gone on to cause damage of her property because of this. I had only just come out of surgery three days prior… so to come to that conclusion is ridiculous. I feel as if she might need someone to speak to about her relationship and how she deals with issues within that, as it is a very strange statement to make. As for air b&b they clearly have no clue about their hosts as we had photos of the damage on the day we arrived along with a collection of the rest of the damage and many woodlice. We have proved it was there upon arrival yet they accepted the claim. Complete waste of money and time.

Spent 2 hours booking a place on Airbnb for 4 adults + a 2-month-old baby.
20 hours later the host declined saying they don’t accept children under 12.

This rule wasn’t visible on the main listing page. It was hidden deep in “Things to know → House rules → Additional rules”.

Something this important should be clearly visible upfront or enforced via filters. Otherwise guests waste hours booking places they’re not actually allowed to stay in.

Support reviewed the case and sided with the host instead of requiring the listing to display this restriction clearly.

This feels like a design loophole that allows hosts to hide critical rules and decline later.

As expected, Airbnb is accomplice in this and fully supportive of Host behaviour. Show non eligible properties, give complete control to Host to decline whenever they want and side by them as Hosts are main business. Keep people’s money until then.

Both Airbnb and Host know that honestly listing this restriction on main page is bad advertisement and will repulse families. Its easier to waste people’s time and later decline saying they don’t accept.

Every third booking I place goes wrong (the hosts fault). You have to really chase Airbnb to get it sorted out. Do carry on if you know something isn't right. Ask them to escalate your complaint up the chain and keep doing that. If you have a genuine reason to be disatisfied, I find they do sort it out if you are prepared to spend several hours on the phone on and off. However, that is really frustrating and they should have clearly just given me the full refund on more than one occasion instead of trying to explain that their policies say that "it's a basement flat so may be humid" means that full mould in the flat was already disclosed rather than a health hazard, or that an ad titled "townhouse" can be a flat and not a house if the details section says the word "apartment", rather than accepting that this is an intentionally misleading advert, even if it's also a contradictory advert (I had to send that definition of "townhouse" and show that it can't also be an apartment if it's a townhouse... Anyway, I got my refunds on these but it was stressful.

I’m extremely disappointed with my recent experience using Airbnb.

We booked a flat in London for 12th–15th March, and this reservation had been made eight months in advance specifically to avoid the stress of last-minute accommodation issues. Unfortunately, the host cancelled the booking shortly before our trip, leaving us scrambling to find somewhere else to stay at very short notice.

We managed to secure another property through Airbnb yesterday, only for that booking to also be cancelled shortly afterwards because the host claimed they had “lost the property.” This raises a serious question: how can a property still be listed and available to book if there is a possibility the host may no longer have access to it?

The entire situation has resulted in:
• Financial loss, as last-minute accommodation in London is significantly more expensive.

• A huge amount of stress and inconvenience, having to repeatedly search for alternative accommodation.

• A complete loss of trust in Airbnb’s platform and reliability.

Booking months in advance should provide peace of mind. Instead, we’ve had two cancellations in quick succession and have been left dealing with the consequences.

Overall, this experience has left me feeling that Airbnb does not adequately protect guests from unreliable hosts or ensure that properties listed on the platform are genuinely available. I expected much better.