Airbnb Reviews 

I encountered a life-threatening situation and urgently needed to relocate to a safe Airbnb. Despite reaching out multiple times, Airbnb has not responded to my desperate request for assistance. Their complete lack of support during such a critical moment is deeply disappointing and unacceptable. Do not rely on their service or the 'guest protection' they advertise.

Additionaly I've been waiting for 2 refunds from airbnb, for a couple of weeks now. After hosts cancelled my booking before arriving and staying without accomodation. Airbnb wasnt helpful in that case either!

!! General Info: My neighbors in the property I stayed in booked through an other platform and paid significantly less. So dont forget there are other platforms that offer apartments and rooms!

I wont be booking airbnb anymore - Thats for sure!

I could not enter the apartment because the key box code did not work. Airbnb did not refund me because I do not have sufficient video material to proof it. Airbnb classic.

Airbnb could be a great company. The business model is great but they execute really poorly. A consumer facing company with 1.3 Trustpilot score will not succeed in the long run.

Opaque policies for hosts, no assistance with issues. They only care about their fees.

Our host cancelled our reservation on the day of our arrival without a reason. Airbnb did not only not help us to find a new place to stay, but did not pay us back our money. The host happily ran off with all of it. Talked to the support line of airbnb for over 8 hours, they talked like robots and refused to help us. All i got was half the money back. My negative reviews for the host got deleted. Unbelievable! Wrote extensive feedback, which was ignored.

WORST CUSTOMER EXPERIENCE EVER! DO NOT BOOK WITH THIS COMPANY.

We have booked a „luxurious“ and very expensive appartment with a Host called Zara in London (+447760383256). When we arrived, we Found a Dirty Place with garbage, blood, mold, Dirty sheets and also everything else disgusting you can Imagine.
We first complained to the Host and then Airbnb. The issue had Not been resolved Bit Airbnb made us wait until well After Midnight, claiming, they were dealing with the Situation and helping us with Finding a Place. They did nothing of the sorts and just try to find a Hotel for 5 at that time.
On the phone we get promises of a refund, but in the end they always just say, we can cancel under the Hosts Policy (losing all our Money)

I will Never Book with that shitshow ever again, they ruined my Birthday and we had to pay a Fortune extra.

Stay away, unless you really Like dirt and disgust

I had been a loyal customer of Airbnb for nearly a decade, however that all changed when I had an issue with a booking recently and had to contact them on the matter. Never have I dealt with a customer “support” department as abhorrent as that of Airbnb.

It has become apparent that Airbnb is simply a website to connect a rentor with a rentee, for which they take their fee to do so. Beyond that they take a hands off approach, failing to follow their own processes and failing in their duty of care to their customers whom they treat with disdain. When questions are asked of their “support” department they do not provide an answer only a ‘response’, a response which is cut and paste fluff which often bares little, if any, relation to the original question posed.

This company lack any transparency, does not have a valid complaints handing process (to make a complaint about a “support” team members conduct they expect you to make the complaint to the very email address that the “support” team member you want to complain about emails you from!), and has no interest in solving issues faced by their customers given that they pass you around their various arrogant and poorly trained “support” staff and close your case down even though it has clearly not been resolved, meaning that you then have to contact them again to open a new case and start the process all over again.

Their focus should be on assisting their customers and addressing their issues, not meeting some arbitrary target to close cases down within a set amount of time. The whole set up is designed so that they hope you just eventually give up and go away. Their staff act with impunity with clearly no fear of repercussions for their unprofessional behaviour, all set in a company culture that is rotten to the core.

Their abominable TrustPilot rating and reviews highlight my experience with Airbnb has not been unique, and unfortunately is extremely common.

How this publicly traded company is still in business is beyond me.

ACHTUNG BETRUG!! Habe ein Appartment gebucht, "Apartman Nicolo" und bezahlt, dann schreibt die Vermieterin, es tut ihr leid, aber die Wohnung ist nicht frei!! Ich möge es bei Airbnb stornieren. Ich habe Airbnb die Sachlage geschildert und habe nur ein Teil meines Geldes erstattet bekommen!! Schöner Abzockverein!!

BEWARE FRAUD!! I booked an apartment, "Apartman Nicolo" and paid, then the landlady wrote saying she was sorry, but the apartment wasn't available!! I would like to cancel it on Airbnb. I reported the situation to Airbnb and only received a portion of my money back!! Nice rip-off club!!

worst support ever, after horrible experience at the rented apartment with them, they don't wont to give any kinds of refunds, now they don't let me to delete the account because the system sees the open request that support claims to have closed over and over again. Trying to delete my account for 2 month now, I don't know any support service that is worse then this

Already several times as a host I am trying to contact Aribnb regarding the violation of the house rules by guests. First time it was determined that the guests who rented the apartment prostituted themselves inviting multiple men daily. When I contacted Airbnb and requested termination of the reservation it took them days to investigate the situation even though the video evidence was provided with the proof of more than 7 random dudes entering and leaving the apartment for a reservation of 2 women. Now I have guests who showed up with more people than declared in the reservation and again all evidence provided to Airbnb it takes ages for them to terminate the reservation. This is very frustrating as it means guests can do whatever they like if they have 2-3 days of booking left as it will take around that time for Airbnb to investigate if not more.

I strongly discourage any one who wants to book a hostel or room on Airbnb France, I am a clear victim, we booked a room for 4 on arriving there it was a container with full of insects and bad odor. So we decided to leave and requested for o total refund of our money. Airbnb decided not to refund our money. They are Thieves.

Ok just to be sure and please also look on his real picture ! So just in oder to understand you right ..// the next time a drunk customer full ok drogues arrive in my house I rebuilt with my hands and sweat, I should accommodate him ? Let him destroy my life, disturb my other 6 guest, i should accommodate him, please once again confirm it, and publish it with a bulletpoint under aircovert; thank you. I sure is an important point upon witch your businesspartner should be informed
I don’t feell protect in most cases
Ilo

Very, very, very noisy accommodation for $2600 for a little over 2 weeks!
Do not stay there in that AirBnB Place Mural House in Brooklyn if you wanna have a normal, quiet stay !!
AirBnB has rejected our review for flimsy reasons, although we had already booked 5 times and had given positive reviews except once, because's so.
AirBnB is only on the money and wants to exclude negative reviews so they can continue to sell!
I have therefore canceled my account!
FU AirBnB!
There's alternatives!

Our Host did not Show the proper address on the provided map Not Gabe us phone contact upon booking. Despite we did not find the Location and had to Look for another hotel Late at night AirBNB did not accept out comment to warn other guests Not did we get a refund so far. The AirBNB support is of no help at all. This was the Last booking with AirBNB. Service fees are for nothing. Take care and book elsewhere.

Die Bilder vom Apartment sind nicht der Realität entsprechend. Das Apartment war von Insekten befallen (1-Bedroom Apartment Santa Monica, Host David u. Nick) und im Bad lagen überall kleine Haare um das Waschbecken und auf dem Boden. Das Bett hat sehr gestunken. Ich musste das Apartment mitten in der Nacht mit meinem Hund verlassen, da überall Insekten aus den Löchern gekrochen sind, die Bakterien mit sich tragen. Ich konnte aufgrund des Hygienemangels nicht in das Apartment zurückkehren. Eine Rückerstattung wurde mir seitens Gastgeber und Airbnb verwehrt. Einer von zwei Hosts, der mir das Apartment übergab, antwortete nicht einmal, nachdem ich ihm von dem Insektenbefall berichtete (Nick). Der zweite Gastgeber (David) antwortete nur sehr distanziert und danach auch für einen ganzen tag nicht mehr. Es ist die schlechteste Gastgebererfahrung, die ich je machen musste. Ich werde aufgrund dieses Vorfalls nie wieder Airbnb benutzen. Ich habe mehrmals beim Airbnb Service um Hilfe für eine Rückerstattung gebeten, da ich alleine in den USA reise und kein Geld für eine weitere Unterkunft habe. Ich habe Airbnb mitgeteilt, dass ich obdachlos bin, wenn ich keine Rückerstattung bekomme, da ich 2 Monate bleiben muss und meinen Rückflug nicht umbuchen kann. Die Servicedame am Telefon hatte mir nur einen schönen tag gewünscht und sich verabschiedet. Ich werde nie wieder etwas über Airbnb buchen.

The pictures of the apartment do not correspond to reality. The apartment was infested with bugs (1-bedroom apartment Santa Monica, Host David & Nick) and the bathroom had small hairs all over the sink and floor. The bed stank a lot. I had to leave the apartment with my dog ​​in the middle of the night as bugs were crawling out of the holes everywhere carrying bacteria. I could not return to the apartment due to the lack of hygiene. I was denied a refund by the host and Airbnb. One of two hosts who gave me the apartment didn't even reply after I told him about the bug infestation (Nick). The second host (David) only answered very distantly and then not for a whole day. It's the worst hosting experience I've ever had. I will never use Airbnb again due to this incident. I have asked the Airbnb service for help for a refund several times as I am traveling alone in the US and have no money for further accommodation. I have told Airbnb that if I don't get a refund I'll be homeless as I have to stay 2 months and I can't rebook my return flight. The service lady on the phone just wished me a nice day and said goodbye. I will never book anything through Airbnb again.

Unfortunately extremely disappointed with Airbnb, I haven't felt so let down in a long time. My sister and I will be travelling to Barcelona for a long weekend in June and have already booked accommodation in Barcelona months ago - super rated, verified host, obviously we relied on it. We booked extra early to find something nice and affordable for the peak travel season. Then, a few days ago, I got the horrible news when I spontaneously wanted to take another look at the apartment in question: The latest reviews all suddenly said that the host is a scam. Other guests were standing in front of a closed door. However: The host was still active, you could even still book stays. Airbnb had not reacted to remove the scam! Of course we wanted to cancel as soon as possible, but we also need help finding and paying for a replacement accommodation - the accommodations that are still available cost half a fortune, which we don't have. The odyssey with Airbnb customer support started then, absolutely disastrous. The support team either didn't respond to messages, or only spoke broken English and German on the phone and didn't even understand the request. No one helped us and I haven't spent so much time on hold in a long time. No one took care of us. Yesterday, the host suddenly cancelled the booking himself and Airbnb has contacted us for the first time - only to tell us that we will get the money for the booking back (of course!! But that wasn't much, because we booked so early) BUT we won't be given any help at all in finding replacement accommodation. Unbelievable. Airbnb alone is to blame that this host was still active for so long, even though there were such reviews in the profile since February/March. It is not the guest's responsibility when booking with a verified host to always check the reviews for current events. We are now stuck with the costs and our holiday is ruined. Disaster.

Was good in the past. Got definitely worse. The reservation was cancelled 24 hours before the date , even less. The support is completely useless. No work in the interests of the client

Be careful! You literally have to check your booked flat at the time of Check in properly and take pictures and videos of everything. Otherwise you could be in trouble after your stay, as some landlords claim that you have broken things, that were already broken at your check in. Even the Landlord can't prove you have broken the things, Airbnb will charge you. I never had problems with other booking sites, only with Airbnb, would not recommend to book with Airbnb.

As a user of Airbnb, I was extremely disappointed with the lack of transparency that I experienced during my recent cancellation process. Despite the company's claims of transparency and customer support, I found myself struggling to understand the policy regarding the check-out date and the cancellation refund.

According to the Partial refund policy, you will receive a refund for every night that remains 24 hours after you cancel. However, I was shocked to discover that this policy meant that I would still have to pay for an extra night after cancellation, without being able to stay in the facility. This was not made clear to me during the cancellation process, and it caused a great deal of inconvenience and frustration.

Furthermore, I was disappointed to find out that the checking and checkout dates were not clearly displayed in the cancellation details. This lack of transparency made it difficult for me to plan my stay and caused unnecessary stress and anxiety.

When I reached out to Airbnb support to express my concerns, I received a generic response that failed to address the issues that I had raised. While I appreciate the efforts of the customer support team, I believe that the company needs to take more concrete steps to improve its transparency and ensure that users have a positive experience when using its platform.

Overall, I am extremely disappointed with my experience with Airbnb and would caution others to be wary of the company's policies and lack of transparency. If you are looking for a reliable and trustworthy platform for your travel needs, I would recommend looking elsewhere.

not serious in the communication in germany. The german branch is a default. Sold products are partly useless. The products sold in Germany are fraud-cheat. You should not buy any product \ service of above in Germany, as no service, not transparent, and fraud\ rubbing finally. No customer services, only strange iddiots employed? by the company in germany. only strangers on the phone, data phishers and comparable. That "staff" (mostly Rumanian-German speakers) may be very cheap, but poor-quality and criminals. Noone can speak proper English, not even educated kind of German. But all want to state, they were native USA or native (speaker, resp. born, etc.) germany, even though they are definitely not. For what reason? One can hear that. ? This is very strange.

Hi, my name is Aleksandra Yemelyanovich, and here is my story with Airbnb. I have been an Airbnb member since 2015, I have visited 7 countries with Airbnb, and the accommodations I have rented have not always been good, but I always leave honest reviews to warn future visitors about the accommodation.
This year I have already visited 3 countries with Airbnb and decided to close my travel year in Alicante, Spain. I always choose my future accommodation very carefully, I have three main filters active (Workspace, Wi-Fi and kitchen) because I work remotely and want to cook my own food. After much research, I found one small room. The comments were great, only one was bad, but I thought it might be a situation where the guest is wrong - in this case it was my big mistake to think so. I wrote to the owner that I would be very late due to flight times and possibly delays - that was normal for him. When I arrived at the apartment, the owner showed them to me and left me in my room. The room was tiny, which of course is not a problem, but the room was so hot, I tried to open the window - no luck, then turned on the fan and decided to check the bed linen (don't ask why - that's the whole experience after using Airbnb). Bed linen was dirty. I didn't want to sort this out with the owner at this time, I just found something more or less clean in the closet and went to bed. After 30 minutes I had to turn off the fan because it was old and very noisy.
No wonder I didn't sleep well. I woke up early because I have to work, and at 7 am the room was very dark because the windows overlook the roof (there is no view at all). Well, this is not a problem for me either, although the description of the accommodation indicated - a view of the terrace - I did not see any terrace. Well, I started working and what I saw - the Internet, which was my main criterion, was bad (you can see photos and videos). Dirty sheets, sloppiness, although all the comments are talking about a super tidy apartment, the wrong view and a broken window - I decide to change the dates of the booking, which is instantly rejected by the owner.When I came to him to say that I needed to go further for work (I did not want to argue with him about the lies he wrote). He answered me very rudely no and spoke to me in Spanish, although I said that I did not understand him. I decided not to stay in this place for a long time and wrote to the help center that the window did not work (video belongs), and the bed linen was dirty. I got a reply from Peter that he is trying to convince the owner to change my booking. I told him that I didn't tell the owner directly about the reason for changing the booking because I know the reaction of such people. Of course, Peter told me that I should be telling the truth because that could be a valid reason for a booking change. But Peter was not there, he did not see the owner, he did not see his behavior, of course, he did not understand why I was writing in support. After about 30 minutes - (don't forget that I'm trying to work all this time) - I hear the owner, as he slams the door and says something in Spanish. He began to write to me on WhatsApp that I was lying, that the window is working. And if I broke it, I have to pay. He also texted me that the bed sheets were NEW!!! I just sent him pictures of his "clean" bed sheets and got a few Spanish messages in return. I already knew that my plan to stay in this room until September 17th would be difficult, but hope is the last to die. When I went to the kitchen to wash the plate, the owner immediately ran up to me and started arguing with me, not keeping a distance, in Spanish, boorish. I just turned on the camera to get evidence of his behavior. I try to tell him that I don't understand him. I politely called him to my room, POLITE is the word which he does not know exactly, to show the window, before entering he turned on the camera. He opened the window with force - although he wrote to me that if I break the window I have to pay, but he almost broke the window himself. He also filmed the closet, perhaps to show that there were other bed linen - which of course is not important when they are all of the same "tidy" quality. Of course, as a woman, I felt unsafe in this place, I called my husband, just to be sure that if this idiot came back, that someone could call for help. Leaving the apartment, I immediately told Peter that I had been subjected to moral pressure from the owner and had to leave the apartment. Do you think he offers to help me - NO. This service offered by Airbnb, the 24/7 security hotline, is bullsh*t. I was outside and didn't know where to go.