Air Canada Reviews 

Terrible management of refunds and customer support. We were flying during the August strikes, our second flight was canceled and the one we were moved to was late of several hours, which caused an incredible delay and an arrival at our final destination late at night.

We filed the compensation request which was accepted on NOVEMBER 17 and should have arrived in "4-6 weeks" as stated in the signed agreement.

I received it only today, APR 15, after many emails requesting updates.

But it's not the end – the compensation I received is lower than the one agreed on in November. Now who knows how much time and emails I will need to get the missing amount as well.

I understand the chaos caused by a strike, but this level of mismanagement of compensations even after months is appalling.

The support was also useless during the strike as we were trying to arrange a new route. Luckily we found another way on our own which we suggested to the agent (all of this in the middle of the night in our country, the night before departure) or they would have made us fly for even more hours with a layover in the US.

Cramped tiny seats, legroom compromised by seat mounting in front on some seats. Awful, truly awful, food. Flights over stuffed so people cannot even fit their belongings into the overhead compartments. Thanks for making me feel like cattle being shipped to slaughter after paying $1600 for the privilidge.

What an absolute disaster dealing with Air Canada’s customer service.

I made a booking back in January for a holiday in May and even paid extra for preferred seat selection so everything would be sorted in advance. Thought I was being organised… clearly not.

They’ve now changed my departure flight THREE times — and every single time they’ve also changed the seats I specifically paid for. The first time, I gave them the benefit of the doubt. Fine, things happen, aircraft issues, scheduling, whatever. But why on earth would you just change paid seat selections without even contacting the customer?

Instead, I’ve had to spend HOURS on hold trying to get through to someone on 08088126310. After long waits, I managed to fix it twice and get my preferred seats back… only for it to happen AGAIN for a third time.

Now? No one answers. No one seems to work there. No accountability whatsoever.

What started as a smooth and pleasant booking experience has turned into me wasting hours of my life chasing an incompetent system and nonexistent support.

Absolute disgrace. Avoid at all costs. I will never fly with Air Canada again.

We were flying for our beach vacation from NY to Antigua through Pearson airport in Toronto. The flights were OK. Bad service on board, no food on a longer, close to 5 hour international flight from Toronto to Antigua. But the worst part was delayed laggage. They didn't trnsfer our carry-on's and we arived to our final destination with no clothes and no necessities. Imagine landing in a hot weather with nothing. We had to wait for our luggage for 2 more days. No apologies, no communication, no phone contact number.
They ruined our vacation!
I will never fly with this company again!

This was one of the worst flight experiences I’ve had since moving to Canada. I’ve been flying for work with the Government for 15 years, and Air Canada’s service has never improved.
I arrived at 7 pm for AC1169 flight from Toronto to Normanwells,because I didn’t want to be late. The agent who checked me in took over 45 minutes, couldn’t process my second luggage, and then blamed me, telling me I should “buy my ticket through Air Canada next time.” She clearly didn’t understand that I have to book through Canadian North because Air Canada doesn’t fly in the North.
She also didn’t tag my luggage through to Norman Wells, so I now have to pick it up in Yellowknife, wait for a taxi, and check in again. This is unnecessary and exhausting. Normally, Canadian North checks my luggage all the way through.
Then the flight was delayed by an hour and a half, and we were moved between three gates. I’ll be arriving in Yellowknife at 1:30 a.m.This is not the first time. In 2023, Air Canada failed to transfer my luggage to Air North, and it ended up in BC for a week.

If you are to read and trust a review, please let it be this one.
Everyone has their odd bad experience with an airline, but no one should experience any like the ones presented by Canada Airlines.
I had a connection flight from Orlando-Toronto-London. These were the following events:
The air attendants on the first flight were rude and seemed to be annoyed when asked a simple question.
Following on from this, as I landed at Toronto (which was meant to be a 2hr layover) I was alerted my connection flight had been cancelled. It was later bought to my attention that this was the 3rd week running that the flight from Canada-London, had been cancelled! Many people who were also on my flight were severely bothered by this.
They then messed up the baggage collection terribly, leaving me and my family stuck at a foreign airport for 3.5hrs. Extremely little help from unbothered staff members meant we got sent back and forth through the airport with no guidance whilst we tried to find some answers. Eventually, we were informed a hotel with food vouchers was being provided for the night. Thankfully, this was not far away.
Come the next day (11/04/26), our flight got delayed multiple times, and the gate was switched 5 times also. This left me and my family with strong feelings of frustration, confusion and annoyance.
In summary, the communication is appalling, staff members are rude and unhelpful and if you are planning on using any airline, do not let it be Canada Airlines.
Thank you for reading.
Yours sincerely,
A very unhappy traveller.

First of all it’s a shame that an airline company, with such POOR customer service as Air Canada and whose passengers first point of contact to Canada is allowed to use the name of a great, welcoming and friendly country “Canada” as their official corporate name and use the maple leaf as their logo.

This might be a remedy to Air Canada’s POOR SERVICE. Next time you’re at an airport and Air Canada announces a delay or anything that irritates YOU, the passenger. After the announcement, YOU, the passenger should all together respond by saying “ Air Put,Put - - Air Put, Put, Put,Put - - Air Put,Put”. This may eventually shame Air Put, Put in providing a better SERVICE and CUSTOMER CARE. They need to be shamed and shown that we are fed up with their lack of service.

A flight that should have taken 14 hours with stop over took over 31 hours with no food provided for a special medical diet requested in my airline profile.

So all together “AIR PUT,PUT”

We came from Hawaii to Vancouver and needed disability service. The flight crew was amazing, top notch. When we landed they took excellent care getting is through the airport and customs. It was a late flight and we were exhausted. They support staff was amazing and went beyond our expectations. Thanks 😊

Flight cancellation (maintenance issue go figure) with next flight 13 hours later with 15 dollar meal voucher. Paid extra to choose seats (medical
Issue) and they changed twice and now sitting in middle seat and no seats recline because of aircraft change. Airline doesn’t care and neither do staff.

You had an option to choose a seat for free when booking the flight. They then proceeded to change your seat 4 times until 12 hours to departure. Then the flight was cancelled entirely. Air canada very "kindly" booked me onto a later one where I had to suffer in economy middle seat with no option to change. On an 8 hour flight. Avoid at all costs.

One of pathetic airlines in world, cancelled flight before departure on last moment, cost me a huge loss due to unable travel. Don’t ever book it

I had a direct flight from Toronto to Denver with Air Canada. I checked my suitcase and somehow it ended up on a flight to Ottawa. Then they moved it to Montreal. Now it’s sitting in Quebec City. I’ve had to wait over an hour to try to get someone on the phone just to get hung up on today. I called back and waited. Finally got through to somebody, but all I get is that someone will call me back. The total lack of empathy and care is terrible. I’m really desperate and no one will help me. I have personal things in my suitcase that I’d really like to get back. I’ve tried calling. I’ve tried filing through the online request form. No one at Air Canada has reached back out to me. This is a terrible experience.

Air Canada approved a 40 EUR refund for a damaged bag on Feb 3, 2026 (Case CAS-10502240-H8S7R1). Since then, they have IGNORED all my emails. They make fake promises to close the file but never send the money. This is a scam behavior. I have already sent a formal "Messa in Mora" (Legal Notice) and reported them to the authorities. TOTAL DISRESPECT TO CUSTOMERS.

My flight was delayed for hours with zero updates and the cabin was uncomfortably cramped. To top it off they lost my luggage and the customer service was dismissive. I'm only giving 2 stars because we actually landed safely

Worst flights I and my family have ever taken in our lives. Whether it be delayed 8hrs while on the tarmac or canceling our connecting flight home making us wait 1-2 days to get home with almost nobody at customer service too not to mention.

If I could I’d give it -5 stars.

My experience with Air Canada and Toronto Pearson Airport was extremely disappointing and unnecessarily stressful.

On April 4th, I travelled with my children from Aruba to London via Toronto, with only a 2-hour connection. Despite being in transit and not intending to enter Canada, we were forced to go through full immigration and customs, exit into the main terminal, and then queue again for security screening.

This process is completely illogical. We had already been screened at departure, yet we were treated as new passengers and pushed into the general flow, resulting in long queues and confusion. There were no clear signs, no proper guidance, and no support for passengers with tight connections. We nearly missed our flight.

When we approached security staff for assistance, explaining that we had a short layover, we were simply told that nothing could be done. No prioritisation, no help, no understanding.

The situation was made worse by inconsistent duty-free handling. Items purchased in Aruba were sealed in official security bags with receipts, yet security staff insisted on opening them. This completely defeats the purpose of duty-free packaging and creates unnecessary inconvenience, especially when the items are intended as gifts.

Overall, the entire experience felt poorly organised, inefficient, and not designed with passengers in mind. For transit travellers, especially those with children or short connections, this setup creates avoidable stress and risk.

After this experience, I will actively avoid both Air Canada and Toronto Pearson Airport in the future and would strongly recommend others to do the same.

On the day of our flight, my family and I had a problem with our luggage upon boarding. The children asked a flight attendant to help them lift our carry-on luggage up the aisle, as I was far away from them and there were several people in line. Climbing over everyone was awkward because we were blocking the aisle. The flight attendant refused to help, rudely stating, "I'm not here for that." When I pointed out that he was a man and could help, as the children were small and couldn't reach the top, he replied, "I won't do that," and took offense at my remark about him being a man. Another man standing next to the flight attendant helped us, but...the flight attendant started nervously calling someone and filing a complaint against us. As a result, we were kicked off the plane without explanation. As a result, I, a single mother with two children, lost the money I spent on tickets, four days of vacation, and was forced to book flights with another airline. Our flight is now 30 hours long, and due to weather conditions, it was extended by another 24 hours. This was all done by one person, who felt insulted.

Furthermore, we incurred additional expenses related to baggage and subsequent organizational difficulties. Given the circumstances and the emotional and financial impact of this incident on us, customer service responded three months later without compensating us, saying they had been informed that you had violated safety. "The worst airline in every sense of the word," she said. "It's simply ridiculous that a woman with two children violated safety."

In the past year I’ve flown on airlines including Ethiopian (who are not as bad as their revews suggest) , Hong Kong airlines, Emirates (who are not as good as their reviews suggest), puddle jumpers such as Tropic Air, etc. Air Canada cabin service is consistently the worst. I don’t know why. Maybe because even for personal travel their crews fly AC so they never get to see what good service is like. Perhaps their wrinkled polyester uniforms set the tone for their work level. On the plus side almost half the AC flights I’ve taken have departed more or less on time, so there’s that. Pro tip: bring your own food on board. On a recent flight from Shanghai to Vancouver the cubed beef was so tough and chewy that it must have been the ungraded stuff you’re starting to see at No Frills and other discount grocery stores. That’s on top of their usual touches, such as giving you ice-cold utensils to eat hot food.

We had three domestic flights in Canada cancelled on us under the span of thirty-six hours. As we flew in from Australia and only have a few days in Canada, you can only imagine how we feel. Customer service for Air Canada is non-existent. There are no bots to talk to, there are no updates when you are on hold on the phone (we've been on hold for four hours). When someone finally replies on a social media platform, they don't read your request properly and message you flight times and dates that don't add up. This airline NEEDS to improve their customer service.