Air France Reviews 

Worst Airline EVER! Lost our luggage for days, said they would reimburse for clothing and personal items. NOPE pure misrepresentation. Consumers have way too many choices to fly poor quality, poor service, rude and lacks integrity. Don't waste your money!

Air France damaged my baggage and told me to get it repaired, saying they would reimburse me. I followed their instructions, got it fixed for under €30, and provided all the documentation they requested.
After I completed everything they asked for, they refused to pay and said it was another airline's responsibility instead. They made a clear commitment, I did my part, but they didn't honor their word.
This was disappointing and unprofessional. I expected better customer service from Air France.

Air France Review: Disappointing from Check-In to In-Flight – A Customer’s Worst Travel Experience Yet

My recent experience flying with Air France was so shockingly poor, I feel compelled to warn fellow travellers.

Let’s start with the onboard meal (photos attached). What you’re seeing is not a joke. That is a single soggy bun with two lonely cucumber slices and a streak of unidentifiable orange spread. I asked the flight attendant what it was…..she couldn’t tell me. The bread was wet, limp, and completely inedible. Pair that with disinterested and borderline rude service from the flight crew, and the in-flight experience was a complete fail.

Unfortunately, things only got worse at Charles de Gaulle Airport in Paris. During the bag check process on July 11th, a male gate agent weighed both my and my daughter’s carry-ons. I was told mine was 2kg over. Although not happy, I stepped aside and removed a sweater to wear, along with a few other small items. My bag was reweighed and now fine. But the tone of the agent changed, he seemed irritated that I avoided having to check the bag, as though he were being paid per piece he made people check.

Then, in a clearly retaliatory move, he insisted on re-weighing my daughter’s bag….even though we hadn’t touched it. Suddenly, her bag was now also overweight by 2kg. When I protested and asked to speak to a manager, I was told “You can go find one. Managers don’t come to customers.”

Let that sink in: a paying customer is expected to roam an international airport looking for a supervisor while their gate agent refuses to assist, stares silently at them, and watches as they start to cry in frustration. It wasn’t until I turned to another agent—who looked genuinely embarrassed by his colleague that I finally got directions to the baggage drop.

To top it off, the same agent who initially addressed us in English suddenly switched to yelling at me and my daughter in French, then turned and shouted at his colleague in French as well, clearly aware that we couldn’t understand. It felt hostile, unprofessional, and discriminatory. I’ve travelled extensively in my career in Sales and Incentive Meeting Planner. I’ve dealt with delays, tight connections, and even the occasional rude employee. But nothing has ever come close to this level of humiliation and hostility.

Air France, your brand is built on the romance of French travel style, service, and sophistication. This experience was the opposite: incompetent, demeaning, and disgraceful.

Fraudulent trading? What would you call it when you take money for a seat booking, then months before the flight move the customer to much worse seats, much further back, without extra leg room and losing the window seat...all previously paid for on booking and still available. Then, asking for further money to re-secure the seats already paid for (or indeed still worse ones)...to be moved again? to have to pay again? and again, and again? Air France take money for seat bookings then gratuitously move you, to re-sell them, whether to you or someone else, whilst pocketing the money already taken. How can that be legal? It is disgraceful and dishonest. I can only advise not to book seats at all. The Company cannot be trusted and you may as well throw your money down the drain. I can see from other reviews that our experiences are systematic. It is obviously what staff are briefed to do
The "customer service" then plumbs the depths of utter unhelpfulness, excelling even in a sector where standards are so poor. Your enquiries will mainly not even be read but responded to with an AI auto fob off and/or cut and paste text reply based on words in your complaint, eg "seat". They don't give a damn, including about the thousands of terrible reviews. Again, obviously the staffed are briefed ro behave like that. The business obviously comes in anyway, but ours won't ever again.

Terrible experience. Luggage was checked straight through from AMS-SXM. For some reason I was not allowed to board the flight and my luggage got held back for 5 days and pending. When contacting their agent, every day it’s a different story concerning my luggage. Very very terrible experience. Never in my life will I travel with them again!

I flew with Air France twice and never ever again!! The airport staff are horrible, rude and ignorant, so are the flight attendants are even worse, my over head bag got moved to the back of the plane despite the fact I am disabled and had boarded the flight first! The plane is dirty, cramped and a mess to board! The service is horrible and to make it worse both times they damaged my luggage and denied the fault they never paid me for the damaged bags! Also, it is one of the dirtiest and unorganized airport I have ever been to through out the world

Terrible customer service! 😡😡😡

I booked a flight for my family of 5 and wanted a dedicated seat for my 1-YEAR-OLD. I couldn't do it on the website, so a customer representative told me to book the flights for the other 4 members, then call and book the final ticket over the phone. When I did so, they charged me 300€ more for the ticket, arguing that now the plane had less seats available! 😱😱😱

What a scam! I filed a claim and they disregarded me. AirFrance is just a low-cost carrier disguised as a classy airline 👎👎👎

I’m shocked by how @AirFrance and @FlyingBlue handled my parents’ ticket cancellation.

Without any prior notice, the two Business Class tickets I had booked for them (Flight VN0035, 5 July 2025, Hanoi to Munich) were suddenly suspended due to an internal fraud flag – simply because the booking was made from my account, while the passengers were my parents.
I understand the need for fraud protection. But in this case, the system completely failed, blocking legitimate tickets without any warning – no email, no call, no message in the Flying Blue account – and worst of all: it was irreversible.
At the airport, my parents were told they “don’t exist in the system.”

Customer support was not only useless, but shockingly cold and indifferent. Their response?
“Then your parents should just buy new tickets.” @FlyingBlue and @AirFrance have refused to take any responsibility.

This happened right after my grandmother’s funeral.
No credit card. No cash. No help. My parents had to rely on relatives to buy last-minute economy tickets – costing over €2,600.

it was horrible. customer service was terrible and rude. they went on strike the day before our flight, and messed up our whole vacation. we are with a group flying from paris to madrid and only 3 people got seats and 21 others got stand by. now 3 people that were forced to check their bags have to board the plane without anyone and the rest have to sit in the airport all day. no one was helping at all. never flying here again and i hope this sways people’s choices.

@AirFranceFR @AirFrance just closed my case (C-9575545) without any compensation despite documented physical injuries & professional losses. Flight AF0564 Paris-Beirut June 4-5: 36-hour devastating ordeal with multiple gate changes, cancellations, and misinformation from incompetent staff. This is how you treat SkyTeam Elite members? #AirFranceFailure #CustomerServiceFail

My flight was late 8 hours,and my return flight was cancelled and they say me that 10 hour before,and now I have to stay in Paris (the worst city of entire Europe) until there's another fly...I have to pay an hotel,and food for those scammers,as I say in my previous review...when you read France stay away, Maybe you can buy a baguette from them...and that's enough.

I had a quite good experience flying with Air France from Warsaw to Luanda via Paris CDG. Both flights were on time, the planes were clean, and the crew seemed attentive and professional throughout.

A few highlights:

The coffee was genuinely good (not always a given when flying!).

The inflight entertainment screen was clear, well-sized, and free from greasy fingerprints – a small detail that makes a big difference.

However, there were a couple of drawbacks:

The seats were extremely uncomfortable in the upright position, especially on the longer Paris–Luanda leg. I usually don’t recline, even on long-haul flights, but this time I was forced to.

The meal (I chose pasta) was, frankly, awful. Sadly, this seems to be a trend across many airlines, likely due to cost-cutting.

Despite the issues, this was one of my better flights in recent years. I’d be happy to fly with Air France again

Do not fly with Air France! They are not able to organize the easiest tasks. The flight to Paris was cancelled, no help for a solution in Zürich, six hours later we arrived in Paris.

Three days later, the flight back to Zürich was again cancelled, the alternative overbooked. No help. No communication from the Air France staff, so we missed the only alternative flight to Zürich. Then we had to change to Munich.

This flight also was delayed.

5 flights the last 2 years!
All 5 were delayed !!!
🤯🤬

dog died because he got crushed between 2 conveyor belts while waiting!!! and they showed no compasion or guilt whatsoever!!!!

I was shocked by the disrespectful and unprofessional behavior of an Air France representative at Barcelona airport. This person refused to give me his name, took personal offense, and tried to prevent me from boarding without any valid justification. He accused me of violating airline rules simply because I described his behavior in a critical manner.

He forced me to sign a document without explaining its content or giving me the opportunity to read it. This happened under intense pressure.

Such abuse of power is unacceptable for an airline like Air France. I hope a serious investigation will be conducted and that appropriate measures will be taken.

To all travelers: be extremely cautious if you come across someone like this. And above all, document everything.

I am writing to express my complete dissatisfaction with the commercial conditions offered to me when I purchased two round-trip tickets from Bogotá to Munich. I believe that the coercion and the lack of truthfulness in the prices offered constitute customer abuse.

Facts:
After making the reservation through Booking.com on Monday 19, 2025 I had to make a call on Tuesday May 20, 2025 to the numbers listed for Booking.com at +57 601 489 6*** to file a complaint. They had charged my VISA credit card for $13,086,869 pesos (U$3.034), but the reservation with Air France did not go through. The call was answered by Gustavo González. Expecting to be talking to a Booking customer service agent, I explained the situation. His immediate response was: ¨have you paid the penalty?¨ I asked him what penalty was he talking about? Booking.com did not make the reservation but charged my credit card. Then he said that I was not talking to a Booking. Com agent but directly to Air France. Then he said that returning the money to the card would generate a penalty. I said I was not willing to agree to that and he replied by saying I would have to purchase other tickets first in order to receive the refund.
After a few minutes, he told me he would give me the price of the new tickets. To my surprise, the new price was 16 million pesos (U$3.700), when I had already paid 13 million pesos (U$3.034). I told him I didn't agree with the price and wanted my money returned to my credit card. At that point, he reminded me I was speaking directly to Air France and not to a Booking.com agent, and that those were the conditions and I had to accept them.
Minutes later, he asked me how much I had paid at the Booking. Com web page and asked me to email proof of payment for 13,086,869 pesos (US$3,034.98). He then told me he would give me the same price and needed my credit card number to make the purchase. Before giving him my card number, I told him the price included seats I had already chosen and paid for, and Gustavo replied not to worry, as I could choose the seats again once I paid for the new tickets, hoping that after that I would be refunded.
I provided my card number, and minutes later, I received a charge for $1,940,273.47 pesos (US$450.00) in the name of AIR-TICKETS*I 801/780065 US. I asked him the reason for the charge, and he told me that the taxes from the previous reservation had been incorrectly calculated, and that was the difference. He should have told me this before using my credit card for that payment. However, he later told me that the difference, $12,121,103.93 pesos (US$2,811.00), was still due. So now the tickets cost US$3,261 and not US3.034 price that González had agreed to match.
Once I received the reservation, I proceeded to choose the seats I had chosen in the previous reservation. Surprise!!! I had to pay US$242.46 more.
In short, the tickets offered by Gustavo González over the phone for $3,034.98 actually cost me $3,503.46.
To date, Tuesday 27, 2025 they haven't refunded my credit card. An email sent from Gustavo Gonzalez stated that they would refund the $3,034.98 within 24 to 48 hours. As it stands, I've paid $6,538.44.
This situation has negatively affected my customer experience and has caused me great stress, frustration, and a loss of time and money. This is not the way to sell tickets, with deception, coercion, and false statements. Definitely, this is not the way to treat customers.

Pity there isn’t half a star rating option.
Baggage delayed, costs incurred, claim option on website temporary unavailable, claim refused due to expiry.
Not interested in helping, simple as that!
Shocking service.

They took advantage of me running late (due to automatic border control not working properly) and tricked me into paying 70 for an extra bag. Air France employees are trained that way, so ethics are out of the window. It was the little man (both literally and figuratively) on check-in counter 2F. Never again Air France even if i have to pay more. Making flying blue for people.

My wife and I travelled with AF from Johannesburg with end destination London Heathrow via Paris Charles de Gaulle in economy class.
The flight from JNB to CDG was uneventful but found that I am now too old for long haul economy flights, but that's by the bye.
So the issue was with the flight from CDG to LHR scheduled for gate closure at 07:15. Once boarded we were told there was an issue with the latch on a door to the hold. One hour went by. We were then told that there was a security issue and everyone needed to disembark. One hour later we were told that now the air conditioning control unit had a malfunction so we taxied to a maintenance area. An hour later again, flight AF 1680 tried to make its way to the runway but stopped and now we were told that one of the emergency exit doors could not be shut properly. Flight AF 1680 was now cancelled. The earliest alternative flight is tonight at 20:40. But hey, we got a €15 voucher each for something to eat/drink. We asked whether it was possible to have access to the AF lounge to freshen up and chill since we had seven hours to wait for our flight home. The attendant declined which would have been a nice gesture since we had been travelling for quite some time by now.
We now have to rearrange dog sitters, work commitments for tomorrow etc since at best we'll reach home at 1:00 tomorrow morning.
I appreciate that aircraft can break down but don't appreciate being given four different reasons which don't add up at all.
Now there's me hoping that we're not getting a repeat performance tonight.
My gripe is that AF could have made a small gesture which would not have put us off ever again booking with AirFrance/KLM. We shall now follow their complaint procedure, so tbc.