Air France Reviews 

They lost our luggage, we've been following up with them over and over. The total loss is about $2750 and they sent us $100 even though we gave them all of our documents multiple time thru their website and email. I will be taking them to small claims court.

Terrible service at CDG Airport. There was no weight check in SFO, but they were extremely strict about carry-on weight in Paris. I was late because of this and ended up running to the gate, only to find that the flight was delayed and the information was posted only at the gate. No heads-up at all.The ticket didn't include checked baggage, and the carry-on allowance was only 12 kg total, including a personal item. At least half a dozen passengers ran into the same issue.

an extremely disappointing experience with Air France during my journey from Rio de Janeiro to Egypt via Paris.

After a 10-hour flight from Rio to Paris, when we landed to paris heading to our connecting flight to Egypt, only to be informed once we came of the plane that the flight to Egypt had been cancelled. We were taken back to the terminal and told that arrangements would be made while we waited for the next available flight.

Unfortunately, the conditions provided for stranded passengers were completely unacceptable. The waiting area was not a waiting area it was like an abonded hospital, uncomfortable, and inadequate for the large number of people affected. After already spending many hours travelling, we were left in conditions that felt more like a detention area than an airport waiting facility.

What was even more frustrating was the lack of communication. For nearly 48 hours, neither I nor many other passengers received clear information about when we would be rebooked. During this time, we had no proper seating, no access to shower facilities, and no suitable place to rest. Many passengers were forced to sit or sleep on the floor while waiting for updates.

After almost 48 hours, replacement flights were finally arranged. However, upon arriving in Egypt, I discovered that my luggage had not arrived. Air France informed me that they were unable to locate it and that it might arrive later.

The situation was particularly serious because my luggage contained essential medication for my 62-year-old father. The delay in receiving these medications has caused significant stress and concern for our family.

The combination of the flight cancellation, the 48-hour delay, the poor treatment of passengers, the lack of communication, and the mishandling of baggage made this one of the worst travel experiences I have ever had. I expected much better from Air France and cannot recommend the airline based on this experience

I am only giving this 1 star because I cannot select ‘0’ as an option. I have never experienced worse customer service for a lost bag that I have on this trip with this company. I flew out last Thursday, it is now Sunday, and the bag didn’t make it. While things like this happen, normally there is updated tracking available at every step of the way and the airline gets the bag to you asap. Usually the next day if the bag is found.

They knew where my bag was the whole time and the partner Airline, Delta (always amazing) put it on a flight the same night of my arrival. But from there, there was nothing. No communication. Nothing via email, text, or from the phone rep. They basically told me they don’t know where it is or when it would get to me. Okay, well I have a film project Sunday night and I need things from my checked bag that couldn’t be put in a carry-on. Delta sent the bag on Friday. Where is it? Told me there is nothing they can do and that I need to be patient. Seriously? An hour later I get my first text communication stating it had been located and would be put on the next available flight. Cool. Bag should arrive tomorrow.

Now we are on Sunday, the day of my project, and I wake up to no update. I call Air France again. She tells me it was out on a plane to CDC in Paris that landed at 8:45 a.m., but they have no further information. Told me to call back. I call back at 3:00p.m. because my project starts at 8:00p.m. and the bag should have been here yesterday. Get another agent. He tells me there’s no confirmation that my bag is at CDC. The flight landed at 8:45 a.m. and there is no update at 3:00p.m. He told me to “be patient” and that I can buy essentials and claim them. Really? They gave me a $100 I could claim, which doesn’t even touch the cost of the items I need that I simply cannot even find in Paris on the weekend.

So I don’t have what I need for my film project, they have not had any clue how to communicate updates nor actually given any real updates, and he tells me to be patient and to buy my essentials as there is nothing they can do. Really? You have nobody you can call at the CDC airport to check on the bag? Not one staff member there that looks after missing baggage?
So the upshot is that I’m screwed and Air France does not care. What a pathetically incompetent company.

I wish I could give ZERO stars. Their customer service simply does not care. They cancelled our return flight from Africa to Houston with no notice and have not been helpful in rebooking the flight. The only option they gave us put families on separate flights and separated young children from their parents. This is a horrible airline. Do yourself a favor and fly with another airline. Just look at the reviews. They do not care about their customers.

Very bad experience, avoid them. They don’t want to refund the money and keep sending you from one place to another

On 1 May 2026, travelling from New Delhi to Porto via Paris CDG, I arrived in time for my connection. Instead of helping me reach the gate, Air France staff stopped me, issued a boarding pass for the following day and sent me to an hotel without any clear explanation.

There was poor communication and no proper English support. As I do not speak French, I was left confused and without assistance.

At the hotel, I discovered that my flight had not been cancelled, only delayed, and that I was not entitled to stay at the hotel. After a long-haul journey, in a state of extreme physical exhaustion, I had to return alone to the airport. There I was informed that my name had been removed from the flight. Only after intervention was I rebooked onto the very same flight at the last minute, with my original seat already reassigned.

The flight departed that evening, proving I should never have been removed from it in the first place.

Air France later rejected my complaint by simply citing "weather conditions", without addressing the operational failures, lack of assistance and distress caused.

I expected much better from a major international airline.

My 4th flight with Air France and it's catastrophic, even though I'm flying first class, delays, lack of consideration.

Air France lost the luggage during layover in Paris in December 2025. The luggage never arrived to final destination nor was it ever returned to my country of origin.

The value of lost clothes and other items was well over 2000 euros but I didn't have tickets (who does?).

Six months, numerous automatic messages and useless phone calls later the compensation was payed today: 269 euros. If this is legal it is legalized theft. #### you.

The worst experience of my life! Do not travel Air France. Went to US and back to Europe. Each flight was delayed at least 90 minutes, once they kept us 3 hours and then disembarked the plan. On my way back delay again, due to which I missed the next flight. A real joke of a company.

Headline: Warning to all passengers: Air France has completely lost my luggage and refuses to provide fair compensation.
​"I am sharing my frustrating experience with Air France. My luggage was completely lost during my recent flight, and the airline has been failing to take responsibility or provide the compensation I am legally entitled to under the Montreal Convention (My Case Ref: C-11038735).
​I have officially escalated this matter to the US Department of Transportation (DOT) under reference number 2026061436467, and I am currently filing a formal complaint with the French Civil Aviation Authority (DGAC).
​I am publicly demanding that Air France addresses this loss immediately and provides the fair compensation required by international aviation law. Fellow travelers, know your rights—do not let airlines get away with losing your belongings without consequences.
​#AirFrance #LostLuggage #PassengerRights #AviationLaw #TravelRights #AirFranceComplaint

I want give them one star and that is only because the flight attendants were really nice! I flew from Houston to Malaga with a layover in Paris. I upgraded my economy class ticket to premium economy. The food was horrible! The bathrooms were not clean! And!!!! On top of that you pay for checked luggage. $700+$75(checked luggage) for just a tad bit bigger seat! Not worth it at all!!! So disappointed!! Might as well fly economy. I flew economy on my way back and conditions were the exact same, just a smaller seat.

Over two days of trying to book a single RT trip Boston-Paris I spent about 8 hours. Everytime I got close to checkout, the site would crash "sorry, something went wrong". Wait times on the telephone were measured in hours, and a transfer because this wasn't "the right person", guaranteed a lost call. I finally fell asleep at 1 am still on hold. During this nightmare, they changed pricing, flight numbers etc in between contacts. I now understand that their algorithm crashes a booking being made online if there is a chance for a price increase. Now I am locked out and cannot even get online; the site will not even recognize my True Blue number. Well, True Blue no longer. Will I be able to get on this flight after having paid over $3,000?? That remains an unknown.

I am an extremely frustrated and disgruntled customer. I need to speak to a human being. I had a very difficult experience earlier this year and my flight from Florence to Los Angeles was cancelled twice and then diverted to Bologna. I am a 74 year old woman that needed flight assistance as I was recovering from a hip replacement operation and therefore the diversion was very difficult for me.
I requested my expenses to be refunded in the amount of 220 dollars, which I thought was fair under the circumstances.
That was a month ago, since then I was denied that request and when I questioned why, they offered me just half for 120 euros, that they would send to a bank account that does not belong to me.
To say I am frustrated by the appalling customer service is an understatement. No one is responding to my questions about only half of my expenses being refunded and where they got in incorrect bank information from.

Avoid at all costs! Absolutely horrendous customer service. In February we were flying business to Costa rica using Air France from London. We had to catch a flight transfer 8am to Paris with the flight to Paris at 1pm. The flight from London was delayed meaning we missed our connecting flight in Paris. The comms were very poor but eventually they offered to put us up but we could only fly direct in prem economy the next day. The hotel in Paris was v basic ie no dining facilities, difficult to get to, no information from air Paris ( generally grunpy and unhelpful staff) but we got the flight the next day. We have been asking for compensation since for the substantial price difference. Their complaints process is a joke, we have had no reply on our complaint just constant requests to upload more information. Never use them.

I am extremely disappointed with my recent experience with Air France.

At check-in, my suitcase was flagged for being approximately only 2 kg over the permitted limit. Instead of offering any reasonable flexibility or a customer-oriented solution, I was instructed to unpack my luggage directly at the counter in front of staff and other passengers. I was effectively forced to reorganize my belongings on the spot and wear multiple layers of clothing in order to comply with the baggage allowance.

This handling felt unnecessarily strict, inflexible, and disproportionate to such a minor excess. While I fully understand that baggage rules must be enforced, I do not consider this approach to be consistent with the standards expected from a full-service airline.

The lack of discretion and basic passenger consideration made the experience highly stressful and left a very negative impression of Air France. It significantly impacted the start of my journey and felt more in line with a low-cost carrier rather than a premium airline.

I expect a higher level of professionalism and customer care in the future.

Terrible experience, predatory on making you check the bag to make you pay more than the ticket itself. Never flying again and will tell everyone not to.

Our airplane from Airfrance was delayed 1 hour due to a technical error.
We missed our connecting tain.
Had to stay overnight at the airport hotel and take the train the next day.
I complained, but Airfrance did not compensate me. No customer service at airport or telephone.

If any airplane is delayed less than 3 hours you get nothing. 0 €.

Airfrance, please use more money on maintenance on your airplanes.

My experience with Air France customer service has been extremely disappointing.

Since May, I have been trying to resolve two issues: a damaged baggage claim and reimbursement for a baggage allowance payment that failed due to an Air France app/system malfunction. Despite providing all requested documents multiple times—including the PIR report, photographs, bank details, and screenshots of conversations with customer service—I continue to be asked for information that has already been submitted.

What has made the experience even more frustrating is the lack of communication. My case has been handled by Vishal Taneja, and obtaining a response often required sending multiple follow-up emails. Weeks later, I am still waiting for updates, particularly regarding the baggage allowance reimbursement.

Due to the damage to my luggage, I was forced to purchase a replacement suitcase at my own expense while travelling. Rather than focusing on resolving the claim, I have spent most of my time resending the same information over and over again.

I expected a much higher standard of customer service from an international airline such as Air France. Mistakes can happen, but the delays, poor communication, and repeated requests for already submitted information have made this a very frustrating experience.

The only airline I know that adds an extra step just to weigh in your jacket and personal items on a separate line at the airport. Why would you care about the weight of my bag that goes under the seat in front of me? Clearly one step towards ensh*tification