AirHelp made it easy for me to enter the necessary info, then took the legwork off my hands to chase down the refund I got from the airline for my canceled flight. Really appreciate the intuitive inte... See more
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Review summary
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I did not even know that I could ask for compensation for a cancelled flight. What a windfall! Airhelp.com contacted me and after I provided all the required information they speedily resolved my ap... See more
I initially handled the complaint and refund request myself with Air France, but they refused it. Out of desperation, I gave AirHelp a shot, not really believing anything would come of it. But exactly... See more
AirHelp took some years to fight my case but in the end won my compensation for a flight to that never happened and caused me immense distress and additional costs to make it to an booked exhibition.... See more
Company details
Information provided by various external sources
Disrupted flight? You could be eligible to claim up to $700 (€600) in compensation. AirHelp puts the power back in YOUR hands. We’ll locate eligible flights, and fight to get you your money. No hassle, no stress.
Contact info
United Kingdom
- www.airhelp.com/en
4.5
Excellent
239K reviews
Asks customers to review
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hat super funktioniert
June 8, 2026
Very happy with the service
Very happy with the service. AirHelp helped me successfully receive compensation and made the whole process easy and straightforward. Excellent communication and professional support throughout. Highly recommended!
June 15, 2026
The process was much quicker than…
The process was much quicker than expected.
No problems at all, as soon as all details was entered, the process started.
June 14, 2026
Compensation received in six weeks
My early morning flight was cancelled and my rerouting resulted in a five hour delay. Airhelp submitted a claim on my behalf. It took six weeks to receive compensation and to my surprise it was slightly higher than the actual cost of the ticket.
June 15, 2026
very good support
very good support, they kept me updated on all steps related to my case.
Definitely recommended, if needed I will use this service in the future
June 13, 2026
AirHelp actually did a great job
AirHelp actually did a great job, after flight cancellation they helped me to get compensation for my flight and it was quick and fast ,
And my compensation got approved soon.
⭐
June 15, 2026
May use AI-assist with repliesRead more
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I didn't get the level of compensation…
I didn't get the level of compensation deserved for the interruption I got
June 15, 2026
Reply from AirHelp.com
Hi Pavel,
Thank you for sharing your feedback with us! I would be glad to help clarify how flight compensation amounts are determined under air passenger rights regulations.
Under standard regulations, the amount of compensation is not based on the ticket price or the level of personal inconvenience caused by the disruption. Instead, it is strictly calculated using the total distance of your flight itinerary.
Here is how the standard compensation amounts are structured:
Flights up to 1,500 km: 250.00€ per passenger.
Flights between 1,500 km and 3,500 km: 400.00€ per passenger.
Flights over 3,500 km: 600.00€ per passenger.
These fixed brackets are legally standardised to ensure that all passengers are compensated fairly and uniformly based on the physical length of their journey.
I hope this explanation helps clarify how your specific payout was calculated, and we appreciate your patience throughout this process.
Kindest regards,
Lisa from AirHelp
Robbery
I wouldn’t recommend it to anybody. Taken almost half of my compensation in fees for something I could’ve done myself (AND I DID), it’s outrageous. After realizing I was going to get charged for something I could’ve done for free, I denied your services because I firstly sent my claim to Lufthansa themselves and then Airhelp, you said it was too late to deny your services. An absolute joke, if someone asks me, it would be a big no.
June 15, 2026
Reply from AirHelp.com
Hello,
Thank you for reaching out and sharing your feedback. We truly understand your frustration regarding the fees and the timing of your cancellation request, and we appreciate the opportunity to clarify how our service works.
While we note that you contacted Lufthansa directly, our records show that the airline only accepted the claim and agreed to pay the compensation after formal action was taken from our side. Because our teams had already initiated the necessary procedures to secure your payout, the service was already fully rendered, which is why the claim could no longer be cancelled.
Our service operates on a "no win, no fee" basis, meaning our standard fee is only deducted once we successfully ensure the airline pays out the compensation. We apologise if this process caused any misunderstanding, and we thank you for your patience.
Kindest regards,
Lisa from AirHelp
Very nice experience
Very nice experience! Got my money back quicker than I thought. Kudos!
June 15, 2026
Easy claim within weeks
June 15, 2026
great experience
June 6, 2026
it was easy and transparent
June 13, 2026
Quick and efficient treatment
June 14, 2026
AirHelp made my airline refund process super easy
AirHelp made my airline refund process completely hassle-free, super smooth from start to finish.
Their support team handled everything effortlessly, making the entire experience quick, easy, and convenient.
June 13, 2026
I consider your service very important…
I consider your service very important and the result is incredible. I will never have the ability to fight against air companies giants and receive a compensation!
Only thing is that your service comes at a price that is higher than my expectations. 30% fees is something you cannot ignore. But again happy to have even the money after your fees are subtracted.
June 25, 2025
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