Airinum Reviews 189

I’m surprised to see so many negative reviews. We placed an order for four masks (two adults, two teens) in May with the pre-orders. I paid at the time of ordering and everything went EXACTLY the way the company said it would on their site. We received our order at the beginning of September (California) and followed the very clear instructions on how to tape the vents closed so that we could use them during pandemic. I placed another order in October for more filters and vent plugs for all four of our masks and we received this order mid-December. I paid again at the time of ordering and again everything went EXACTLY the way the company said it would. Their site and email correspondence has been very clear about what to expect, possible delays and timeline. I read everything very carefully and based on my experience of two orders I have zero complaints. Sure, delivery took a while. Things are a bit crazy right now everywhere. But I never felt the company was dishonest or doing anything other than the best they could considering the circumstances. I hope negative reviews do not deter those seriously considering these masks. For our family, it was a lot to spend on masks. But, we’re all very happy with the decision to purchase these and would do it again gladly. These masks are amazing and we are more relaxed knowing we’ve got them on when we need to go out and be around others.

Fits well, easy to reajuste and feels like it does a good job!

Took some time for the delivery, but they were frank about it even when I bought it. I therfore knew it was going to take some months.

I’ve purchased 4 masks, for myself and the family. Good customer service, which I had to use, for a change in my order. Fast and polite answer and problem was solved quickly. The quality is good and for a glasses wearer I can pleasantly confirm that the mask doesn't fog up my glasses. If you are wearing it with the normal valve caps (included). Actually everything is included. Neck strap, valve cap set, exhalation valve stopper set, 2 pieces of filters and the mask of course. The wares comes in a very nice package and feels premium. My goods was delivered with DHL which has never disappointed.

Update: we have still only received part of the payment promised by Airnoum. They claim the bank must have withheld some of the payment as an international charge. This company has been awful- the goods were delayed by months, my Dad who had ordered them died whilst waiting but they still wouldn’t let us cancel the order. They changed their shipping method so we had to pay additional taxes which they said would be refunded and we still haven’t received the full amount. Awful customer service and company.

Awful. My father placed an order for masks in May. Unfortunately he subsequently caught COVID 19 and died at the end of July. The masks did not arrive until the end of September. We were not allowed to cancel the order - in addition the order incurred an additional tax charge from Fed. Ex . We have now been told that they cant repay the additional taxes incurred as my fathers. bank accounts have been closed so we don't have the original cards or PayPal account.

The Airinium customer service team (especially Elena) has been exceptional. I placed a pre order in Q2 2020 after being on the waiting list. I was so excited when I got the shipping notification in September! But, since I’d placed the order, they could no longer ship to me from within Europe which resulted in huge issues with Portuguese customs and the eventual rejection of my shipment. The customer service team were in contact throughout the process and were so apologetic and kind. They even managed to find another solution to get the masks to me from within Europe. I am happy to say this is the best customer service I’ve had in a long time. As a small business owner myself I know the value of these interactions and have deeply appreciated their honesty and resolve in finding a resolution for me to get my masks. Thank you so much Elena and the Airinium customer service team!

Ordered four masks for the family after an email solicitation (I'd ordered a mask earlier for my mother's asthma) implying it would be useful during the pandemic. They arrived 4-5 months later and are useless! Vented, so can't be worn anywhere. They've since updated their site to reveal this defect. Contacted the company, which essentially said for another $90 they would supply vent caps to correct the defect. No more money from me, I've been scammed. And they timed the delayed from purchase to delivery so the credit card charge can't be disputed, so I'm out $300.

You are allowed to use your brain before buying. A website that is only on English, Vietnam, Chinese language??? And it's a Swedish company, not even on Danish.

Check Google map. Hype and scam.!

"And they can apply my review for being fake to trust pilot and get it removed."

"We will send out codes for new pre-orders shortly." What is this OnePlus method from China.?
And they are not on hitta.se, where you can check address.

The company address
Business ID: 559017-6870
Company: Airinum AB
Address: Östermalmsgatan 26 A
SE-114 26 Stockholm
Visiting address: Östermalmsgatan 26 A
SE-114 26 Stockholm
County: Stockholm County
Municipality: Stockholm
CFAR: 56138001

I ordered 3 masks for the family - all very disappointing and not worth the hype or money at all Trying to return filters etc. Paid £32 extra for Customs Duty. Ordered March received very very late September 20. Nightmare process. Avoid at all costs.

I love the mask I got back in January. But I put my email down to order filters and some masks. I was told the email was sent and then another was to be sent August or September for pre-order. I still haven’t got an email with a code to place my order. I really don’t want to order any other mask. If you can send me a. Email with a code to place my order I will really appreciate.

The filters are good. Also the service came through on time. I seen alot of comments are instagram of people not getting their's. I know all of you people are working hard to get through the pandemic. So many people don't have patience but you workers know what's best to get those masks on time. Good luck 👍 a future awaits.

Although the long wait, I am extremely pleased with the masks & customer service.
My e-mails were always replied within 2 days, if not sooner, and the product is amazing!!!
Wearing it in hot temperatures, it feels just so light to wear and almost not noticeable.
Thank you Airinum for your excellent product and service.

I pre-ordered my mask and replacement filters in May and got it last week. The mask is very comfortable, at last I can breathe normally while wearing my protection. Moreover, it looks nice, what is important as well ;) Due to the changes in shipping origin, I had to pay VAT (European customer), but I got the full VAT amount refunded by AIRINUM. Summarizing, I can assume: both quality and service are worth the wait!

Having placed an order for two Airinum Urban Air 2.0s back in May 2020, the company held my money hostage for FOUR MONTHS before shipping them.

I asked for a refund about two months in, but they simply ignored my requests. Their policy is simply to withhold your money while they make the masks and you get them when it suits them.

When they arrived, I was absolutely horrified to have paid hundreds of dollars for the shoddy, poor-quality masks I received. The materials are subpar, they break VERY easily and the filters don’t fit the masks.

There is a class action lawsuit pending against this company for these exact reasons, and I urge you to avoid purchasing anything from them. It’s a Ponzi scheme that seeks to capitalise on the insecurities of people who simply wish to stay safe during the coronavirus pandemic. Nothing more.

An X-mask will be just as good as an Airinum mask. I would never be as stupid as to buy anything from this company again.

Pre-ordered our masks in May. In September they were sent to us by FedEx who delivered them to the wrong house. I have logged a ticket and will update TrustPilot to reflect how well Airinum deals with this problem.

Originally written in September 2020:
Waited 5 months for them to deliver the mask, when I got fed up with waiting with the same copy paste excuse from customer support I told them to cancel the order and issue a refund. They still went ahead and sent the mask a few days later, which I refused delivery of as indicated by customer support. Now I'm stuck waiting for the refund as FedEx is just as slow as Airinum.

EDIT 20-01-2021:
Airinum contacted me after leaving my review and offered me to refund me the FedEx customs charges I incurred for the cancelled order. They had refunded me earlier for the cancelled order, but I was left with the customs chargers by FedEx. I had taken my losses and paid the FedEx charges as they weren't cooperative to refund me either.
I was pleasantly surprised this old issue was resolved fast and professionally after being contacted. Definitely changed my opinion of Airinum for the better, and despite everything going wrong earlier, I might consider ordering from Airinum again.

I don't know if I am one of the unlucky customers here, but this has got to be the worst experience I have ever had with a company. I waited five months for the mask to be shipped (had already paid), they allegedly sent it, and apparently the laws of my country (Austria) prohibit it being delivered to me, it's just sitting at the airport presumably? I contacted customer services which offered me a refund but told me I am responsible for getting the mask 'returned to sender' - it's all a bit ridiculous - they seem to be unaware of how to run an eCommerce business. As for the quality of the mask - I guess I will never know

Hasn't arrived yet because SOMETHING unexplained has happened which has forced product to be shipped to the US and then re-shipped back to Europe. What that something is has been withheld. In the absence of information, I will speculate that a supply chain problem led to the decertification of the product under EU law, but not under US law. So, what do you do when your masks no longer meet spec? You ship them to a third world country like the USA so that you can continue doing business? I don't know what happened, but it had to be pretty dramatic in order to relocate all shipping operations to the US. Let's just say it is not a good sign. One reviewer saying he had to pay 74 euros in customs fees for a product allegedly made in Europe, shipped from the US, tells you this is a real mess. I would at this time advise against placing orders until this is explained. Still waiting for our order, placed many months ago and delayed twice.
UPDATE: The company has stated all order have now shipped from the US and that they recognize the problem of customs duties and will reimburse anyone proving they were charged.
UPDATE2: Product arrived a few days later. Email arrived again promising to reimburse any fees. Masks are wonderful, very pleased. I wish though that someone would do an independent test to certify the claimed filter capabilities.
UPDATE3: A letter arrived from FedEx about 8 days or so AFTER the package, billing for customs fees. Have submitted the invoice for payment by Airinum.
I'm beginning to feel for the company. I don't know what happened to cause this disruption, but it has to be hitting them very hard financially. The fees were about 25% of the purchase price. And this for a product made in the EU, shipped to the US and then International Air shipped back to the EU! Ouch! I've increased my review to 4 stars as they seem well-intentioned and doing the best under difficult circumstances which they still have not explained.

Awful Awful Awful
Still waiting and just getting the same response whenever I e-mail and they bother to respond. Like other reviewers I paid almost £300 months ago with a promise of items to be delivered in August. It's almost October and still nothing. What a complete joke this company is, they take your money and just don't deliver. AVOID AT ALL COSTS.

Truly awful experience.
Pre-ordered in May and told to expect goods in August. August came and went and they said to expect early September. There have been very few updates and its obvious the company is way out of thier depth. Customer services are slow to respond and are fairly contemptuous of customers. I'm still waiting in late September and they have said I can't cancel my order but the might refund my delivery charges. Time to get my money back via my credit card company.

Appears to be a total scam, I am waiting since 4 1/2 months on my order, bad customer support