Air Oasis Reviews 2,079

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

The 2.0 version of iAdaptair is clearly an improvement over the original model. The user interface is good, although not completely intuitive. Our complaint is with the app, which does not control any... See more

Rated 4 out of 5 stars

Website is easy to navigate. Seemingly good products that cover all the bases to get rid of impurities . Only reason I did not give 5 stars is because you cannot track your order shipment without down... See more

Company replied

Rated 5 out of 5 stars

This is my fourth interaction with Air Oasis over the past 12 months. Each & EVERY time, Jasmine (Ulibarri Support Agent) went the second mile for me and ensured I was totally satisfied! As a Di... See more

Company replied

Rated 5 out of 5 stars

I am a CIRS patient and also a consultant working with doctors and IEP’s to help others suffering from airborne toxins. These units timing in my house have literally given me peace and calmness knowin... See more

Company replied

Company details

  1. Home Goods Store
  2. Appliance Store
  3. Electrical Appliance Wholesaler
  4. Household Goods Wholesaler
  5. Manufacturer
  6. Wholesaler Household Appliances

About Air Oasis

Written by the company

Our Family Cares About Your Family

We work to help all families enjoy healthy lives, one home at a time.

We design and build air purification products that make a difference for our health-conscious customers around the world. Our award-winning air purifiers efficiently reduce viruses, mold, bacteria, allergens, dust, pollen, smoke and more. We offer proven performance with third party validated lab testing.

We truly do Care About Your Air.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I should NOT have to fight for…

I should NOT have to fight for something so hard when I know others, who have broken air oasis’s and get new replacements so quickly. I’m not buying anything else from this pyramid scam.
Jenny Johnson is head of this scam and all of you should be ashamed of your selves!

January 28, 2025
Rated 5 out of 5 stars

I ordered the replacement uv lights and…

I ordered the replacement uv lights and they were shipped quickly and arrived safe and sound.

January 27, 2025
Air Oasis logo

Reply from Air Oasis

Hi Terry,

Thank you for taking the time to leave a 5-star review we appreciate all of our customers' valuable feedback! We are delighted to hear that you received your order quickly.

We appreciate your feedback and look forward to continuing to provide you with high-quality air products and services!

Rated 5 out of 5 stars

Would highly recommend the product and company.

Product arrived in a timely manner. Packaging was sufficient to product it in shipping. Functioning well. Would highly recommend the product and company.

November 30, 2024
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Reply from Air Oasis

Hi Pamela,

Thank you for taking the time to leave a 5-star review we appreciate all of our customers valuable feedback! We are delighted to hear that you received your order quickly.

We appreciate your feedback and look forward to continuing to provide you with high-quality air products and services!

Rated 5 out of 5 stars

Great customer service and awesome…

Great customer service and awesome product!

February 1, 2025
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Reply from Air Oasis

Hi Donna,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 5 out of 5 stars

I had trouble ordering a part that was…

I had trouble ordering a part that was listed as SOLD OUT. Your representative helped me find and order it.

February 5, 2025
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Reply from Air Oasis

Hi Kathleen,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 5 out of 5 stars

Well pleased with product

Well pleased with product! This is the 2nd set of filters purchased for the two small Air Purifiers I purchased a year ago.
I tend to wait til a sale due to higher cost otherwise. The used filters tell the story that it is working as advertised. I purchased on the recommendation of a HVAC mini split installer/friend.

January 21, 2025
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Reply from Air Oasis

Hi Melanie,

Thank you for taking the time to leave a review for the iAdaptAir Replacement Filters. We are delighted to hear that you are enjoying your air purifiers.

We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.

Rated 5 out of 5 stars

I love it

I love it. It’s my favorite of all the air purifiers we have. My son noticed a difference in his room just after one day.

January 21, 2025
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Reply from Air Oasis

Hi Marci,

Thank you for taking the time to leave a 5 Star review for the iAdaptAir 2.0 Small. We are delighted to hear that you and your son are enjoying the air purifier.

We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.

Rated 5 out of 5 stars

Works great!

It came very quickly, was easy to set up and runs great.

January 20, 2025
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Reply from Air Oasis

Hi Therese,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you received your order quickly.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 3 out of 5 stars

Couldn't get discount for providing email address

Was able to order desired air purifiers online, however was unable to establish discount for providing my email.

February 3, 2025
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Reply from Air Oasis

Hi DE,

Thank you for bringing this to our attention. If you were emailed a 10% off code be sure to check your spam folder as it often can appear there.

If you still are unable to use the coupon code that was sent then please reach out to our customer excellence team to further assist with getting you the code directly.

We look forward to speaking with you!

Rated 2 out of 5 stars

I gave email address and they said I…

I gave email address and they said I would get 10% off. That didn't happen or maybe I never receive a code.

February 3, 2025
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Reply from Air Oasis

Hi San,

Thank you for bringing this to our attention. If you were emailed a 10% off code be sure to check your spam folder as it often can appear there.

If you still are unable to use the coupon code that was sent then please reach out to our customer excellence team to further assist with getting you the code directly.

We look forward to speaking with you!

Rated 5 out of 5 stars

Ease of Re-Ordering From Air Oasis,,,

Seamless ordering. Previous purchases quickly available and any issues, like availability, clearly indicated.

February 3, 2025
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Reply from Air Oasis

Hi Paul,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 5 out of 5 stars

Easy to install and use.

Simple and quick installation. Easy setup.

January 15, 2025
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Reply from Air Oasis

Hi Robert,

Thank you for taking the time to leave a review for the iAdaptAir Small and Medium 2.0's. We are delighted to hear that you are enjoying your air purifier.

We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.

Rated 5 out of 5 stars

The air purifier eliminates household cooking odors.

Fresheer household air after cooking.

February 1, 2025
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Reply from Air Oasis

Hi David,

Thank you for taking the time to leave a review for the iAdaptAir 2.0 Small Purifier. We are delighted to hear that you are enjoying your air purifier.

We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.

Rated 5 out of 5 stars

easy ordering process

Some of the online videos were helpful and ordering was easy!

January 31, 2025
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Reply from Air Oasis

Hi Natasha,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process. Glad the videos were a helpful resource for you as well.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 5 out of 5 stars

Very easy to find and understand on…

Very easy to find and understand on website.

January 16, 2025
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Reply from Air Oasis

Hi Donald,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 5 out of 5 stars

A great website

A great website, easy to navigate, easy checkout process and quality products. The helpful clean air resources is very informative. I was tempted to pay extra for faster shipping but went with the free shipping instead. I ordered it Friday Jan 30th and got confirmation that it will be here on Monday Feb 3rd which is actually faster than paying extra for some of the other shipping choices. My dentist has Air Oasis purifiers in his office which is why I chose this brand. I'm looking forward to seeing how it works in our home.

January 30, 2025
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Reply from Air Oasis

Hi Cheryl,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process and to hear that you are enjoying your air purifier.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 5 out of 5 stars

Save you life- invest in an air filter from Oasis

The staff at oasis is super easy to reach and very accommodating and helpful

January 31, 2025
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Reply from Air Oasis

Hi Jennifer,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. Doesn’t help with high VOC but only makes it a lot worse. I ended up having an allergic reaction on my arm. They refused to cover a shipping label to ship it back. They they decided to charge me because the item arrived damaged but failed to provide any proof. They they decided to charge me a restocking fee but they don’t mention anything regarding restocking fees on their website. Then they tried to charge me $60 for shipping label but we agreed to $28 earlier. Very greedy company. They don’t care about your health they only want your money. Horrible customer service. I couldn’t use the offfice for a whole day because VOC went up to 3000! Ppb !! Which is very hazardous, I am going to sue for lost wages I have everything documented. They also wanted me to turn it on again and record a video with me holding an air monitor - absolutely not!

January 4, 2025
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Reply from Air Oasis

Dear Russian Claws,

I am truly sorry to hear that you had a negative experience with our air purifier and customer service. Your feedback is valuable to us, and we will use it to improve our products and services.

I have reviewed your account and confirmed that you were refunded for the full amount, minus the $60 return shipping fee. I apologize for any confusion surrounding this charge.

Regarding the VOC levels in your nail salon, we typically recommend using a combination of ventilation and multiple air purifiers to achieve the desired results. I hope this information proves helpful as you continue to search for solutions.

Please do not hesitate to contact our Customer Care Center if you have any further questions or require assistance.

Rated 5 out of 5 stars

Fabulous customer service and quick…

Fabulous customer service and quick response

January 29, 2025
Air Oasis logo

Reply from Air Oasis

Hi Bruce,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.

We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

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