10 nights at Signature Suites by Airpads and 10 fantastic nights at that. There are a lot of negative reviews towards Airpads but all I can do is give a glowing report. If you know that there is no ma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The signature was the best choice we could have ever made. The staff is extremely friendly and proactive, the service made check in and stay extremely comfortable. The rooms are super clean and in bes... See more
There was a problem with my credit card. The customer service helped out perfectly. They trusted that the payment would come true. As were other hotels would immediate cancel the booking. The hotel wa... See more
Company replied
hidden payment for everything, this is a scam you pay the access for the pool for access to the hotel for cleaning the room, just pay the normal hotel for the same price or less, they ask you informat... See more
Company replied
Company details
Information provided by various external sources
When traveling for business or pleasure AirPads provides fully furnished,high-end, affordable units. Home rentals in LA, Miami, Vegas, Hawaii & more!
Contact info
West 11th Street 110, 90015, Los Angeles, United States
- 702-500-1872
- book@airpads.com
- www.airpads.com
3.4
Average
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
subsequent price increase
Booking has been done and paid 9 months ago. Just 6 week before arrival the price will be increased !!!
September 19, 2018
Unprompted review
Will stay again!
I thoroughly enjoyed the room! It had everything I needed and then some. I will definitely book in the future. My only complaint was some noted stains on the floor and throw pillow on the sofa
September 18, 2018
Unprompted review
Reply from Airpads
Hi Domonique! We are happy to hear you enjoyed your stay! Apologies for the stains, thanks for letting us know we appreciate your feedback
Wonderful Suite with view to the strip,
Wonderful Suite with view to the strip,
Very friendly reservation team (in advance and on site),
Additional requests were quickly answered,
Everything was very clean,
We would definitely come back!
September 17, 2018
Unprompted review
Reply from Airpads
Annett, thank you for staying with us! We are very happy to hear you enjoyed your stay! Thanks for the kind words! Stay safe!
Excellent
Excellent view from 32nd floor, great room, cozy and comfortable. Close to Strip
September 17, 2018
Unprompted review
Reply from Airpads
Awesome ! We are more than happy that you enjoyed your stay in Las Vegas! Come see us again!
Airpads/MGM stay
I recently booked a stay at MGM through Airpads, I was completely and pleasantly surprised at how easy it was to book and I was very happy with our room! Highly recommend Airpads.
September 17, 2018
Unprompted review
Reply from Airpads
We are happy to hear you enjoyed your stay Cynthia! Thanks for the kind words!
Honestly I had some really great…
Honestly I had some really great customer service from beginning to end — I def. recommend using Airpads since they accommodated me a great room at the MGM. I forgot the name of the guy who helped us but regardless a great experience.
September 16, 2018
Unprompted review
I have had very poor customer service
I have had very poor customer service. They won't answer my email messages and I have not actually stayed at the place I rented through them. i do not recommend booking through Airpads and I wish I had done my research before doing so.
September 15, 2018
Unprompted review
Reply from Airpads
Hello Stacy, I am beyond sorry for the poor communication, we just hired a new in-house team in Los Angeles and we appreciate your feedback, we dont want this to ever happen again! I'm so happy Ashley got ahold of you and we look forward to having you at one of our pads :)
Ethical Behaviours
Booking of accommodation was done however the room promised did not collate. Communication with Kellie from AirPads sought to make good as best they could to cover the booking mix up. While appreciated Kellie and the team did the best they could under very stressful circumstances. We had to bookk an extra room for two days which was additional expenses one could have done without. I would seriously review the way in which bookings are done through your agencies.
September 15, 2018
Unprompted review
Reply from Airpads
Hello Dr.Robust, thank you for your review, we appreciate all feedback for it betters our team. We'd love to send you a discount on your next stay with airpads. Can we email you?
We were not refunded our 150 damage…
We were not refunded our 150 damage deposit and made repeated attempts to recover. There was no damage whatsoever to the property. Will never use Airpads again.
September 14, 2018
Unprompted review
Reply from Airpads
Hello Devon, thank you for your response, we appreciate all feedback. Can I ask you for a number to reach you at in regards to your deposit?
Airpads was fantastic
Airpads was fantastic, they did a wonderful job at booking my rooms and accommodating for everything that I needed. Our stay in Vegas was wonderful. Thank you for such great service.
September 14, 2018
Unprompted review
Reply from Airpads
We are glad you enjoyed your stay out in Vegas! Thank your for leaving a review for us!
I sent a message and an email and…
I sent a message and an email and nobody replied. What is the email address that you reply to?
Please text me. Thank you.
September 14, 2018
Unprompted review
Reply from Airpads
Hello Nathan, My name is Mark Gonzales, can I have a phone number to reach you ?
Hotel was good
Hotel was good . Still waiting to get rememberst for being over charged for our stay, 2 week waiting after airpads admitted their mistake not even a confirmation email . Very poor customer services could you please rectify this and email me when you have more information on my reemberment .
September 14, 2018
Unprompted review
Reply from Airpads
Hello Jimmy, my name is Mark Gonzales, I am so sorry, this should never have happened. I forwarded this information to one of our reservation specialist, Would you please provide us with a cell phone or work phone number.
Thank you for your response, we appreciate your feedback.
Bad service
Bad service - one bad (booked and confirmed) was missing.
No answer from the management via mail.
After 30mins staying on the phone, I gave up the hotline.
September 14, 2018
Unprompted review
Loved staying at your home in Los…
Loved staying at your home in Los Angeles “The Mint” , very spacious and well designed , we felt like we were living here in LA for a week, awesome work airpads
September 11, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.