Booking was easy and when we arrived they was expecting us and even held the transfer coach up for a minute or two for us. Coming back nice and easy to find and dropped us off near our car. One constr... See more
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Company details
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Airport Parking
Contact info
Eaton Green Road Roundabout, LU2 9HD, Luton, United Kingdom
- 03330034331
- hello@airportparkluton.co.uk
- www.airportparkluton.co.uk
Hasn’t replied to negative reviews
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easy and very convenient
easy and very convenient , definitely
will
use again
Meet & Greet
Smooth drop off & swift collection on return. Very happy with the service.
I am very upsed becoose they charge me…
I am very upsed becoose they charge me extra 30£ for one day,i am not realy understand with the time
Stress free parking
Stress free very reasonably priced parking. Super easy to find and clear instructions from driver about where to pick up bus on return. Will defo use again.
Great & easy experience
Very helpful and easy process - would do again.
Rude attendants
Not easy to find. Staff on site quite rude. Told us to park in a row where there was no space. When we parked where we could find a space the attendant shouted at us that we should follow instructions. We would have if the instructions given were correct. Our return went smoothly - the mini bus arrived promptly and the driver was pleasant.
Booked a parking space
Booked a parking space , very helpful guys , bus every few minutes to take you to the airport which is only 4 minutes away great service would highly recommend this company
Convenient self-park and shuttle takes…
Convenient self-park and shuttle takes 2 mins to the airport.
Another good experience using APL Meet and Great
I haved used APL Meet and Greet many times when flying from luton airport . Again price came up competitive, I had good customer service, drop off was swift and no delay in collection after we called once landed.
So far is good
So far is good, my first time experience with Luton car park was good, I parked my car and didn’t wait for van it was ready, when landed I called and was at the bus stop in less than 5min, will definetly use again.
Flawless service
Flawless service. Car park is close to the airport and transfer buses are very frequent.
Professionalism and Human Kindness to the highest standard!
I had engine trouble with my car and had to wait for the RAC for 6.5 hours in the carpark. The guys there made sure I was warm, fed and watered. I could not rate them high enough.
Have parked there before as shown professionalism and this time shown both professionalism and human kindness to the highest standard!
Great service!😊😊😊
Easy to find but problems with payment.
Easy to find, good, helpful staff and good quick transfers. However, I have a VW short wheelbase Transporter camper. When booking the vehicle on line, I input the type of vehicle and the registration number as requested by the software. It gave me a price and I paid it immediately. Upon arriving at the parking at 5am in the morning, I was told that I had to pay another £30 because of the size of the vehicle which is really poor as its the same size as a normal vehicle, takes up no extra room than a standard parking place and it was not made clear on the website. To be told that if I didn't pay it, I couldn't park there, at 5am in the morning on the day of departure, I felt was unreasonable. I had no option than to pay the additional charge..not an ideal way to start your holiday.
Excellent Service on arrival
Excellent Service on arrival. The information received prior to our arrival re directions was very clear. We found the location with ease. Lovely welcome from the guy when we arrived, he gave us clear instructions & handed us a card explaining what we needed to do when we arrived back from our holiday. This was also all in the correspondence we received via email immediately after we booked. Excellent.
Upon arrival our driver was lovely, he told us to take a photograph of the bay where we parked our car, this would then make it easier to find when we arrive back. Our driver helped to put all our cases into the back of the bus and he did this with all the other passengers too. A really nice and helpful guy.
The one thing that stopped this review being five stars was our return driver.
unfortunately he didn’t have the friendly vibe that our previous driver had, he was very unsociable did not want to talk to the passengers and didn’t help at all with the cases. It may be that our driver going out was exceptionally helpful very kind, caring and offered excellent customer service. It may not even have been part of his role to load our bags into the bus, it may be that he just wanted to do that and go that extra mile which we hugely appreciated. However, our return driver made us feel like we were an inconvenience. There was no conversation at all other than shouting out the drop numbers. This was a real shame however despite our experience when we returned, we will still definitely be using your parking facility again as this driver may have just been having an off day!
We arrived early on the 8th March and came back very late on the 15th March.
Maybe you’d like to consider a course in Customer Service for our return driver.
Great service
Great service , friendly staff , very pleased with them.
Very close to Airport.
Had such a great experience using this service. Was taken from the carpark, to the airport in mins. Such an easy service to use. Will definitely be using again in the future.
Excellent service
Excellent service. Someone waiting for you when you arrive. Did not have to wait for bus either way it was waiting to take us to airport. Very friendly staff would highly recommend
Excellent transfers and customer service
We were impressed with Airport Parking Luton as the Shuttle Bus was there immediately after we parked the car to take us to the Terminal and arrived immediately after we called to collect us upon our return. The Car Park is near the Terminal so overall a stress free experience. Staff were quiet but polite and helpful. Spaces a bit tight if you have a large car - but no different from any other Operator I imagine. Would happily park with them again. Keep an eye out for the entrance as it is easy to miss.
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