Airport Parking Luton  Reviews 3,354

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, highlighting the convenient location and the prompt, frequent shuttle buses to and from the airport. Many people also commend the friendly and helpful staff, as well as the excellent value for money. The overall user experience is described as smooth, stress-free, and well-organized. However, some customers encountered issues with signage, making it difficult to locate the car park or their vehicle upon return. A few reviewers also mentioned extended waiting times for shuttle buses, or that the bus provided was too small. Additionally, some people reported unexpected additional fees for larger vehicles and found the staff unhelpful in resolving these issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick and efficient shuttle bus... See more

Location

Customers had positive experiences with location. Many reviewers found the car park easy to locate,... See more

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight the staff as friendly,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Price

People report positive experiences with price, often finding it very competitive and a cheaper alternative to... See more

Based on these reviews

Rated 5 out of 5 stars

Booking was easy and when we arrived they was expecting us and even held the transfer coach up for a minute or two for us. Coming back nice and easy to find and dropped us off near our car. One constr... See more

Rated 5 out of 5 stars

Easy to find using postcode into satnav. Greeted on arrival by friendly staff who showed me which bay to park in. Waited just a few minutes for bus & once left car park just few minutes to terminal.... See more

Rated 5 out of 5 stars

Really easy to locate and within minutes of the airport. Instructions on return were clear and when calling the number provided, my call was picked up in seconds. Would definitely book parking here ag... See more

Rated 5 out of 5 stars

Excellent experience all round! Super close to the airport, greeted on arrival to the carpark with clear instructions and bus service within 5 minutes of parking up. The minibus was also waiting at th... See more

Rated 5 out of 5 stars

There was good communication and when they realised the bus that was sent was too small for everyone they immediately requested a larger bus to be sent . Could be improved with some better lightin... See more

Rated 5 out of 5 stars

I parked here when I went on my recent holiday. For some reason the drivers window hadn't closed properly - which I hadn't spotted! Luckily when the team were doing the rounds they spotted it and cove... See more

Rated 5 out of 5 stars

Very efficient and we always use them when flying from Luton. Close proximity to the airport with frequent buses to transfer you. The only thing is sometimes as an OAP, help to put our suitcases in an... See more

Rated 5 out of 5 stars

Friendly staff greet you and direct you to your parking area. Shuttlebus was ready and waiting and only a 2 minute drive to airport. Easy collection upon return from directly outside airport and shutt... See more

Rated 5 out of 5 stars

This was my first time using this service, so I have to admit I was a bit nervous. However, everything went smoothly. From the drop-off, where I was clearly told where to park and had my questions... See more

Rated 5 out of 5 stars

I used Premium Parking Luton for the first time and had a great experience. Great price. It’s very close to the airport, with only a 5-minute transfer. On the way to the airport, one bus had just... See more

Rated 5 out of 5 stars

I left my car with Airport Parking Luton Eaton Green for a week using their Park & Ride service, and the whole experience was smooth from start to finish. Booking was easy and everything was c... See more

Rated 5 out of 5 stars

Apart from the vague instruction which caused us entered the wrong car park, everything else went smoothly. The misunderstanding was quickly resolved with clear instructions on exiting the car park wi... See more

Rated 5 out of 5 stars

Great parking experience. Easy to book. You can park and keep your car keys. Fast transport to front of the terminal and same pick up place. No waiting and short transfer ( under 5 minutes).

Rated 5 out of 5 stars

We had a fantastic experience with our car parking, and we would use this service again. There was a very small price difference between parking our car ourselves and the meet & greet service. I... See more

Rated 5 out of 5 stars

I did have some issues when I changed my booking online which resulted in not being expected on arrival although I had the paperwork to prove the change. Fortunately, this was very quickly sorted b... See more

Rated 5 out of 5 stars

Really helpful when sat nav directions were slightly out. Very helpful on arrival and quick to reply to call made once cleared customs. Would definitely use again.

Rated 3 out of 5 stars

Overall the parking experience was satisfactory until our return. Unfortunately, I had accidentally entered the incorrect inbound time as 11:30 instead of 23:30. As a result, I was required to pay... See more

Rated 1 out of 5 stars

Although we've had no issue during the parking period, the issue came upon arrival: we had a 3 hour flight delay&contacted them to inform&ask if we'd need an extension. WE WERE TOLD TO PAY 30£ EXTRA F... See more

Rated 5 out of 5 stars

Very convenient and fast shuttles to and from airport. There's nothing better than parking your car to the airport while on holiday

Rated 2 out of 5 stars

As convenient as it was to park and ride, with polite staff members, I did come back to a car with the rear bumper's right-hand panel hanging out on Monday, February 9th. Luckily, the clips weren't br... See more

Rated 5 out of 5 stars

Excellent service waited no time at all for the courtesy bus allocated parking on arrival friendly guys in cabin while we sheltered from the rain

Rated 5 out of 5 stars

This service is brilliant. Easy to book. Just drive in and your guided to parking space. Then hop in the small transport bus and your at the airport in approx 5 mins. Your given a phone number to c... See more

Rated 5 out of 5 stars

Very easy. Your directed straight to a parking area. Buses are very prompt and take you straight to departures. On arrival you show your card and the bus takes you back to the car park. Bus journey is... See more

Rated 1 out of 5 stars

I have booked parking for a week via a compare site with this company and paid around £100 , however when i have returned i needed a receipt in order to put that on company expenses, really rude guy w... See more

Rated 5 out of 5 stars

Absolutely very trustable. Stress free , and staff very helpful absolutely recommend . Pick and drop off very smooth 2 mints drive from the airport .

Rated 5 out of 5 stars

Easy to find location. On arrival I was told which bay to park in. A mini bus arrived promptly which took me outside departure/arrivals within 5 minutes. Went to same drop off area on the way back a... See more

Rated 5 out of 5 stars

Second time I have used this car park and in both occasions the staff have been very nice. The staff direct you to a parking area. The shuttle buses are clean and regular. I have no complaints about a... See more

Rated 5 out of 5 stars

The whole process from booking, to drop off, and collection the car was great. Staff were friendly and helpful, making the start and the end of the holiday stress free. Highly recommend this service a... See more

Rated 5 out of 5 stars

We found this service super reliable and easy. On arrival we were directed to the bay where we should park, then we got straight on to the bus for a 4 minute drive to the airport. When we returned the... See more

Rated 1 out of 5 stars

Don't expect help if there's a problem. UPDATE Have been offered a discount on next booking but no response to asking how to claim it! I have previously used APL and had no issues at all. Ho... See more

Rated 5 out of 5 stars

Easy to book, easy to park. Called the number given when we had collected our baggage and waited for about ten minutes. Would definitely use again.

Rated 5 out of 5 stars

Seamless well organised parking. Good customer experience being greeted by a human being on arrival, directed where to park, when then bus is due to transfer to airport. Pick up directly outside the t... See more

Rated 5 out of 5 stars

Easy to find parking very close to Luton Airport. A minibus runs you to the airport which is a few minutes away and picks up as well. Great experience parking with this company.

Rated 5 out of 5 stars

Hi recently parked my car here for a few days away with France so much cheaper than parking at the airport car park. AirPort shuttle bus was promt and on time and go us to the airport within 5 mins on... See more

Rated 5 out of 5 stars

very good service before you call they are already there waiting for you to take you to the car. I really recommend them Excellent service!

Rated 2 out of 5 stars

On arrival back to Luton, we rang the number to let them know we was ready. We was told a bus would be sent in 2 minutes. 40 minutes later and a lot of fed up people a small bus arrives, no where nea... See more

Rated 5 out of 5 stars

Booking was easy and transport to and from the parking location to the departure area was quick. The cost was also very competitive

Rated 5 out of 5 stars

It was very easy to find, pleased with the experience, quick transfer to and from the airport , no extra fees . Recommended

Rated 5 out of 5 stars

Easy to book. Easy to find. Really helpful people taking the car and then again, very helpful on return. I had texted them before we flew back as flight was delayed and they were very communicativ... See more

Rated 5 out of 5 stars

Quick efficient service.They returned my car within 20 minutes when I called to say my flight was cancelled.

Rated 1 out of 5 stars

I waited for the bus for 20 minutes when it came I waited another 20 minutes parked in the airport. When I got to the parking lot I asked some questions there, an Indian, number on the car I told him,... See more

Rated 5 out of 5 stars

So easy to find .. friendly staff ready to accept my car. Close to the terminal. I paid for the car to be washed and it was excellent and reasonable price. Will use again

Rated 5 out of 5 stars

Very happy with the parking, bus was ready to take us to the airport & collect, very friendly & polite staff.

Rated 1 out of 5 stars

Awful reception unclear where to park. Car damaged on return and company unwilling to engage or take responsibility.

Rated 5 out of 5 stars

Excellent service very polite and welcoming on arrival. Less than a 2 minute drive to the front entrance of the airport

Rated 4 out of 5 stars

The park and ride service was firstly amazing value for money, better than any other airport parking in the area. The car park was easy to find and so simple. The bus service to the airport was quick... See more

Rated 5 out of 5 stars

We have used this parking space a couple of times and would highly recommend. Close to airport and transfers all the time

Rated 5 out of 5 stars

Great company , very helpful and polite staff . Bus there promptly to go to the airport . Busy on return , but although first bus was full , another arrived soon afterwards . Top marks !

Rated 1 out of 5 stars

There was no automatic system to recognize what vehicle I would be arriving with. When I arrived, I was asked to pay an additional fee because my vehicle was apparently classified as a large vehicle.... See more

Rated 1 out of 5 stars

I found the staff at desk rude and unhelpful and just wanted more money due to a delay despite having insurance against this. No need for the rudeness and excessive charge. 10 days parki bff was che... See more

Rated 2 out of 5 stars

Although a cheap option for parking at Luton air port, unfortunately the experience didn't meet basic requirements. I used the facility for a snowboarding trip at the end of February, the bus provide... See more

Rated 5 out of 5 stars

Once we found it, great car park close to the airport. Everything was very smooth and shuttle ran immediately.


Company details

  1. Valet Parking Service

Written by the company

Airport Parking


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free parking

Stress free very reasonably priced parking. Super easy to find and clear instructions from driver about where to pick up bus on return. Will defo use again.

March 16, 2026
Unprompted review
Rated 3 out of 5 stars

Rude attendants

Not easy to find. Staff on site quite rude. Told us to park in a row where there was no space. When we parked where we could find a space the attendant shouted at us that we should follow instructions. We would have if the instructions given were correct. Our return went smoothly - the mini bus arrived promptly and the driver was pleasant.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Booked a parking space

Booked a parking space , very helpful guys , bus every few minutes to take you to the airport which is only 4 minutes away great service would highly recommend this company

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

So far is good

So far is good, my first time experience with Luton car park was good, I parked my car and didn’t wait for van it was ready, when landed I called and was at the bus stop in less than 5min, will definetly use again.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism and Human Kindness to the highest standard!

I had engine trouble with my car and had to wait for the RAC for 6.5 hours in the carpark. The guys there made sure I was warm, fed and watered. I could not rate them high enough.
Have parked there before as shown professionalism and this time shown both professionalism and human kindness to the highest standard!

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to find but problems with payment.

Easy to find, good, helpful staff and good quick transfers. However, I have a VW short wheelbase Transporter camper. When booking the vehicle on line, I input the type of vehicle and the registration number as requested by the software. It gave me a price and I paid it immediately. Upon arriving at the parking at 5am in the morning, I was told that I had to pay another £30 because of the size of the vehicle which is really poor as its the same size as a normal vehicle, takes up no extra room than a standard parking place and it was not made clear on the website. To be told that if I didn't pay it, I couldn't park there, at 5am in the morning on the day of departure, I felt was unreasonable. I had no option than to pay the additional charge..not an ideal way to start your holiday.

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent Service on arrival

Excellent Service on arrival. The information received prior to our arrival re directions was very clear. We found the location with ease. Lovely welcome from the guy when we arrived, he gave us clear instructions & handed us a card explaining what we needed to do when we arrived back from our holiday. This was also all in the correspondence we received via email immediately after we booked. Excellent.
Upon arrival our driver was lovely, he told us to take a photograph of the bay where we parked our car, this would then make it easier to find when we arrive back. Our driver helped to put all our cases into the back of the bus and he did this with all the other passengers too. A really nice and helpful guy.
The one thing that stopped this review being five stars was our return driver.
unfortunately he didn’t have the friendly vibe that our previous driver had, he was very unsociable did not want to talk to the passengers and didn’t help at all with the cases. It may be that our driver going out was exceptionally helpful very kind, caring and offered excellent customer service. It may not even have been part of his role to load our bags into the bus, it may be that he just wanted to do that and go that extra mile which we hugely appreciated. However, our return driver made us feel like we were an inconvenience. There was no conversation at all other than shouting out the drop numbers. This was a real shame however despite our experience when we returned, we will still definitely be using your parking facility again as this driver may have just been having an off day!
We arrived early on the 8th March and came back very late on the 15th March.
Maybe you’d like to consider a course in Customer Service for our return driver.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very close to Airport.

Had such a great experience using this service. Was taken from the carpark, to the airport in mins. Such an easy service to use. Will definitely be using again in the future.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Someone waiting for you when you arrive. Did not have to wait for bus either way it was waiting to take us to airport. Very friendly staff would highly recommend

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent transfers and customer service

We were impressed with Airport Parking Luton as the Shuttle Bus was there immediately after we parked the car to take us to the Terminal and arrived immediately after we called to collect us upon our return. The Car Park is near the Terminal so overall a stress free experience. Staff were quiet but polite and helpful. Spaces a bit tight if you have a large car - but no different from any other Operator I imagine. Would happily park with them again. Keep an eye out for the entrance as it is easy to miss.

March 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look