Awful Experience
Would give 0 stars. Arranged a Gatwick drop off and pick up for a very special holiday. Taxi arrived nearly 1 hr late. Hadn’t checked postcode and drove to wrong area. Drive to airport v stressful. Got to airport and gate for flight was shut! Had to run 1/4 mile to gate to try to board in over 30 degree heat with kids with special needs and my husband and I recovering from ops. Thank God flight delayed and were last people on, but v hot and distressed and kids (with special needs) v worried and stressed (as were we all). Tried to contact whilst away to discuss the fiasco. The boss had been aware driver had gone AWOL, but he didn’t follow up and went on hol so no one to talk to. Driver met us on our return. We smiled, said Hi, tried to engage in conversation, but no response. Not even a smile. No offer to help v exhausted kids with bags. Then on way home drove v v slow and kept swerving onto other side of the road 😳 We stayed awake terrified he’d kill us. And no wi-fi, newspapers or drinks as advertised. Nothing was offered, even when asked for. Appalling non-existent customer service. Nearly cost us our hol. And nearly killed us. No reasonable price is worth that. V sad.