Order placed Jan 3 paying for expedited shipping. Credit card charged that day. Order listed as "processing" for over 7 days. Repeated attempts to reach customers service met dead line. Calls ans... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot write a review without selecting one star. But actually it should be zero or negative Stars. Airsplat is only good when the order is perfect and no defect. they have terrible customer service... See more
After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the nu... See more
Called and asked for more information on the product (systema challenge kit) on if it was new or used, what all was included, what year the model was, if it was parted out or returned, etc etc. All I... See more
Company details
Information provided by various external sources
AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Contact info
Refunds
They sent us a rifle we did not order in place of the one we did. When it was received damaged they would not take it back. So we lost money on a rifle we didn't even order and can not use!
September 25, 2016
Unprompted review
Reply from Airsplat
I apologize for any inconvenience this may have caused you. I would love to see what can be done to assist in this matter. Please email me directly at Support@airsplat.com to rectify this issue. When responding please provide a phone number and order number. We strive to make our customers happy and satisfied with all purchases made at Airsplat.com I look forward to speaking with you.
Looking for a Scorpion charger
I was looking for a charger for my scorpion and saw it at airsplat.com. it was in their closeout section so I bought two in case one was bad, after all, it was the boneyard/closeout section.
They arrived in a couple of days and to my surprise, both chargers worked. they even threw in a hat.
some sites can be sketchy but these guys are solid.
I will buy from them again.
September 12, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
5 star
great shopping experience will use again and also tell my friends
September 10, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
good place.
You guys have good stuff, but to tell the truth I shop more on Evik because the have more stuff. BUT, if something on Evik is out of shock you guys usually have it. Your return department is fast and very helpful and are good about shipping labels. All and all you do a great job! thanks for being there. Airsoft Mandalorian ,_)--
September 9, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
new ownership review
The new owners defentitly are trying to fix the old owners mishaps. My order was botched due too the transitioning of the business, from one owner to the next. The new owners not only completed my order, but they sent some small items as add bonuses. I will be buying from them again, that is for sure. (I made my order this past January and it is now September. I had paid for and received everything except an item I saw told would ship at a later date. I have yet to receive it. The packaging was bad and the website was rough to navigatea at times.)
September 9, 2016
Unprompted review
Reply from Airsplat
We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. Our Resolution Specialist would be happy to review your inquiry and will be reaching out to you to remedy your issue.
During our recent transition of ownership and location we were experiencing some setbacks in our operations systems. We were working diligently to rectify these issues. Again, we apologize for any inconvenience this may have caused you and appreciate your patience and understanding during that time.
We addressed this matter directly with Zachary on September 12, 2016, by way of telephone. We have rectified the situation by sending him the product. Please let us know if we can assist further regarding this matter.
Thank you for taking the time and effort to bring this issue to our attention.
Service with outside customer.
Recently I ordered few items as parts or second hand. There was a delay I called to see if the order was being processed. They answered my questions, provided best assistance to resolving my needs, and finally did the impossible by refunding few dollars and sending off my much needed items quickly. Very satisfied customer!
September 9, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
Easy ordering and quick shipping!
Got exactly what I ordered. Shipped way faster than I thought being a heavy item. Customer service was great E-mailed me back about a question really quick. Beat Evikes price with batteries included. Thank you Airsplat!
September 8, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
i wouldnt shop with anyone else
Airsplat is my main store for any airsoft good airsoft gi and evike had problems with shipping and my gun boxes game damaged and some missing mags I've never had that problem with airsplat my plate carrier came within a week and had no damage to the shipping box or anything i love airsplat and they're employees
September 8, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
Better than before
I've only ordered small things in the past 1 or 2 items at a time in 2015. Was always worried about large orders due to reviews I read. However, after recently hearing the company had new owners and decided to try my luck and place a large order. Placed that $300 order and by next day had my tracking number for my order. A week went by and my package arrived. Keeping my fingers crossed I opened my box to find my gas M4, mags, gloves and mask all had made it. Tested everything to great satisfaction. I'll for sure be ordering from them again!
September 8, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
Shipping needs to be quicker
I had to wait over a week to get what I ordered and paid and extra $20 for shipping needs to be much quicker than that for $20
September 8, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
The shipping price is reflective of the weight of the 50 cartridges that were purchased on this order. You did not choose expedited shipping at checkout so it went out ground. We do apologize for the inconvenience. We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
Still waiting updated: sep,14 2016
I bought a clip from here and it arrived quickly enough but it was the wrong clip. I emailed to complain and was told that I would get the correct order in 7-14 business days. It has now been a month or two but I am done holding my breath on the replacment ever arriving. Never buying from here again
Edit: I have since talked to a representative and gotten a refund as long as I change my review so I have bumped up my review by a star what holds them back from three stars for me is I was only refunded the cost of the item and not the shipping. I may use them again in the future but for now I will stick to Amazon where items are cheaper and don't cost me expensive shipping and handling.
September 8, 2016
Unprompted review
Reply from Airsplat
We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry.
We apologize you initially received the incorrect mag. Once the issue was brought to our attention via email, we sent out a replacement right away.Per FedEx tracking it shows it is pending in Weatherford, TX. Please see tracking #74899998763223564002. I can refund your initial purchase and send you another replacement. Please email support@airsplat.com and let us know how to proceed. Again, we apologize for any inconvenience this may have caused you and appreciate your patience and understanding during that time.
Thank you for taking the time and effort to bring this issue to our attention.
Excellent customer service.
I had ordered a steyr aug A2, and after it had arrived I took it out of the box and shot it a few times, it performed better than I had anticipated. Up until it just stopped working. I had thought all was lost until airsplat contacted ME about getting it repaired. The representative was understanding and helpful. She restored my faith in airsplat. I wish I could have remembered her name so I could mention her remarkable customer support skills.
September 8, 2016
Unprompted review
Reply from Airsplat
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry.
We addressed this matter directly with Dylan on September 13, 2016, by way of telephone. We have rectified the situation by repairing his ASG DLV Steyr AUG A2 Airsoft AEG Rifle. Please let us know if we can assist further regarding this matter. We apologize for any inconvenience this may have caused you.
Thank you for taking the time and effort to bring this issue to our attention.
Glad I was able to rectify the situation. Thank you.
Best,
Shina
It took too long to get gun and gun doesn't work, u suck
Make sure ur guns work, mine doesn't
September 8, 2016
Unprompted review
Reply from Airsplat
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry.
The Well MB4401T Bolt Action Spring Sniper Rifle MB298 was a boneyard item. It states under the description:
Please Note: All Bone Yard items are sold AS IS. No accessories included. Warranty claims and returns will not be accepted for this item.
- Functionality NOT guaranteed.
- BBs do not feed
- Image for example Only
This item is for parts only. It is regularly priced at $129.99 and was sold at a very discounted price for that reason. We have a certified gun tech test each gun before being shipped. We do apologize for the misunderstanding. Please let us know if we can assist further regarding this matter.
Please see the link: http://www.airsplat.com/well-mb4401t-bolt-action-spring-sniper-rifle-mb298.html
Thank you for taking the time and effort to bring this issue to our attention.
Great gear and friendly service
Ordered a tactical vest. Had a question after the order. Received a quick response. Order arrived on time. Was well packaged. The vest fit perfectly.
September 8, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
Great customer service
September 8, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
Completely wrong item
They replaced an order of my stainless steel L96 upgrade kit to the original plastic crap that comes in the original gun....
September 7, 2016
Unprompted review
Review
Got a broken gun that was poorly packaged and then had to email for a return, they didn't pick up when I called, getting a response took a long time, I always had to email and ask for updates because they left me in the dark, and the return process took way too long.
September 7, 2016
Unprompted review
Website had a error
I order 2 on accident because the first one was error. Called and they clean up the mistake for me and my bank too.
September 7, 2016
Unprompted review
Reply from Airsplat
Thank you for your review. We appreciate your business and value you as a customer.
We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases.
Let your friends and family know about the greats deals available at AirSplat.com.
Poor customer service
I called and the gentleman I spoke to said what I was looking at on the website was in stock. I ordered the item and after 2 weeks, I had not recieved it. I wrote to the company and they said it was out of stock and that they had refunded my money a couple days prior. If an item is not in stock and money has to be refunded, it would be nice to get an email saying that, not thinking my order is still processing. I will not be buying from this site again
September 7, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.