Air Tahiti Nui Reviews 

We booked a Windstar package to Tahiti which included round trip airfare from LAX with Air Tahiti Nui. Huge bucket list trip and very expensive. Paid in full in July 2026. Scheduled to fly October 5. Received notification September 2nd that Air Tahiti Nui increased the price of the flight due to a new “Fuel Surcharge” which was passed on to us. An additional $130 per person was added to our tab. Pay it or don’t fly, no refunds or changes. $260 last minute charge we were it expecting to pay. It’s unheard of and we travel a LOT. Apparently this ability to change the cost of your flight is hidden in a one liner in their Terms and Conditions. Put a BAD taste in our mouths for the whole trip before it’s even begun. Don’t fly with them, choose another carrier. The sad thing is United offers a non stop flight with better fly times for almost $500 less per ticket. What a disappointment.

Waiting now at Tahiti airport for our flight to LAX that, we were informed at 7.36pm yday by email, has been put back 2.5 hours to 11.59pm.

We sat in business class. The entire flight crew was rude to anyone who didn't speak French. When we asked for help with the tv monitors, WiFi or headphones the attendants were rude and bothered. Sometimes just pointing at what we need to press and not even talking. This food is gross.

Revolting meals, unsmiling surly service, uncomfortable seats. A very poor premium economy product.
When asked whether she would eat the food the attendent said she wouldn't and agreed it was horrible. We therefore had a hungry 8 hour flight.
The attitude of staff was unpleasant as if it would be painful to crack a smile. It seemed everything was too much trouble for them.
The cabin was freezing each time and the blanket in the sealed bag had matted long dark hair in it, yuk!

Manager at LAX traumatized my children. I am a young mom with two kids aged 3 and 4 going to see our family that we haven’t seen in years. When I tried to check in all the associates were not being helpful and they told me I had to pay for extra bags even though when I booked a ticket, it said I get two free bags each. I asked for a supervisor to help waive some fees. He came and he was so so so rude and entitled, and he denied me boarding on the statement that I was yelling and rude. Maybe I was bothered, but I never yelled. The whole situation was because of their mishandling. He called the cops. Reminding you that I am a young mom with two little kids ages three and four. The cops of course took my side because he was being so irrational and wanted me to not board my flight when I had been waiting for two years to see my family across the world. I had paid a lot of money for these tickets and he acted like this was nothing to him. The cops then convinced him that I should be going on the plane. They thought he was being ridiculous. I asked them to watch camera footage. I had even apologized to him prior multiple times, even though he did not deserve my apology whatsoever. And he remained rude and on a power trip. It was so embarrassing. He made a scene and also didn’t like that I rolled my eyes? This is what he told the cops - that I rolled my eyes. In what world is that a crime? He works in customer service and provided zero hospitality. He then delayed me 2 hours for check-in and I was late. I couldn’t feed my kids before an 11 hour flight that had no kids food options. They were starving. He checked my bags and gave me only four bags tags when I had six bags. I asked him multiple times if he made sure they were going to my final destination. I get to my destination and of course, none of my bags are there. They scanned my name and none of the bags are registered to any of our family names. I was able to file a claim for four bags that he gave me the tags for. I was unable to file a claim for the other two because he didn’t give me back tag numbers. These bags had all my basic necessities, my contacts, solution, underwear, medicine, hygiene products, prescription medication, clothes, pajamas, shoes. None of the stuff that was for me arrived. Just family presents. I had AirTags in the bags that were missing and I knew exactly where they were. They were in Le Kube at Paris CDG. My husband then went to LAX and asked for the bag tags and it showed that Air Tahiti tagged 3 bags to Paris and 3 to my final destination. This is a huge mistake. So on top of the embarrassment, this man has made my life a living hell. He traumatized my children. They kept asking why this man was acting like this towards their mom. My daughter cried and my son was confused. They will remember this moment forever. After all that, he lied and said that his associate asked him to intervene. I’m the one that asked for a manager. Before writing this review, I contacted customer service and they were not helpful and provided zero compensation and sided with his lies. Not even an apology.

Again, they can watch the cameras and see the moment I handed my card to pay for baggage fees and it was at that moment that he denied boarding. So per their standards, even that was wrong. I didn’t refuse to pay I was just bothered and as a human being I am entitled to that.

I booked my flight, and my ticket specifically says it's $100 to add a second bag. When I went to add a second bag I was charged $145!!! When I called to get any assistance, I was unable to speak to a manager or resolve the issue the only option I had was to pay the additional fees and the staff said to lodge a complaint online so here it is...not very helpful

Horrible experience, waiting for 2h for a 15 min flight from Papeete to Moorea in a horrible airport with no aircon and 30°. The staff gives no information at all and you just have to sit there and wait.

I flew from Tahiti on July 21st with Air Tahiti Nui to LAX. I landed at LAX on the 22nd where my luggage never arrived. There I filled out a report with one of your employees (which I have also attached here in the email) and she said she would send it in. She also said that I would hear from you after 48 hours, but unfortunately I still haven't. And it's the 4th of August now... She checked with her colleague and they could see that my luggage had not been scanned into LAX airport, so it would probably still be on the plane which continued to Paris that same day.
I have subsequently written to you three times and filled in a form your their website, where an auto-reply comes back, where you write that you will return within 72 hours and you haven't either...
Leonora (my friend who is in Denmark right now) has tried to call several of your numbers, but she can't get through to them :((
Sebastian from a Danish boat in Tahiti has also been up at the airport within your opening hours 3 times when you have not been there. However, he was allowed by Air Tahiti to go in and check all forgotten/lost luggage at the airport and my luggage was not there, so my guess is that it ended up in Paris.

Would you be so kind as to get back to me and tell me where my luggage is?

After cancelling my flight from Auckland to Papeete, we asked for a refund. They are completely ghosting us and not replying to any email. Please stay away from this flight company!

I have given 1stars, because 0 cannot be done.
I spent two months to get back the taxes amount for a cancelled booking.
They calculated the amount to be transfer back to my credit card and then…money disappeared.
Despite i booked on the website, depiste several calls and email to the contact center (based in los angeles) i was told my case was followed by an agent in france, mrs Eve Maillard.
I wrote several times to this person, but no answer from her side, despite several kind reminders.
I restart calling again the call center in los angeles (which is the official number showed on the website to be assisted for any problem) and everytime they answered that refunds team and also supervisor are aware of the situation and they are working on it.
Everytime they told me that i would be called or emailed in one day, and everytime they disappeared.
After exactly 2months of cancellation ticket action, more than 10emails to different address given, more than 10calls, no money back yet.
At this stage i believe this could be a policy to fraud the clients and keep the taxes to be refunded.
Unbelievable!

They were okay. I wasn't able to choose my seat but that might have been because of the travel agency I booked through. The food was actually better than expected (veggie pasta, which I appreciated getting even though I hadn't ordered vegetarian food in advance, and a small chocolate cake) and but the service could have been better. The woman serving drinks skipped me so I asked her if I could have some coffee and she seemed annoyed (??) and when I went into the back to get some water, which other people were doing, I asked a worker where the water was (it was just a big bottle that everyone was using) and he had a bit of an attitude. This same guy also started to serve food to the people behind my row even though we were in the same section. It seemed arbitrary and so we had to wait for the other flight attendant with food and we were the last to be served even though we weren't sitting in the back. The flight was 11 hours from Paris to Los Angeles, so better attitudes and giving out water would have been appreciated.

Worst customer service ever.

Booked a flight, got it cancelled due to covid : I modified the tickets AND HAD TO PAY (a first) EXTRA.
Then my ticket were automatically modified without my acknowledgement due to covid again, so I had to modified the tickets AGAIN AND A I HAD TO PAY (a second) EXTRA to modify them.

Paid a TOTAL of + 2400€ for a single person, single flight. Checked the exact same flight on the website and saw it at 1400€!

Called the customer service (again) to either cancel my flight and got a refund, OR to at least upgrade me due to the difference of price and they refused !

Absolute steal from A to Z.