Airtasker Reviews 15,143

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,582 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their helpfulness, punctuality, and positive attitude, making interactions pleasant and productive. The user experience is often described as easy and efficient, with many people appreciating the smooth process from sign-up to task completion and the convenience of the app. However, some people were dissatisfied with the pricing structure, finding the fees charged to both task posters and taskers to be high and not always transparently disclosed. There were also occasional concerns about the service, with some reviewers mentioning issues like taskers not showing up, or the quality of work not meeting expectations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While many customers praise the service for being... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the professionalism, communication, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers frequently praise the platform's ease of... See more

Price

Users describe negative interactions with price, frequently citing high and hidden fees. Many reviewers feel... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers appreciate the clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The two removalists turned up and loaded the truck. The weather ( heavy rain) didnt start until after we had departed Frankston to travel to Hampton. The two fellows, were very helpful and tried to pu... See more

Rated 4 out of 5 stars

The quick response to my ad was great! After a minute or so, there was already a few gardeners bidding for my job. Everything was good except for a small technical glitch, when after I picked someone,... See more

Rated 4 out of 5 stars

The tasker was amazing and went above and beyond,thank you jean. However I understand a business has to make money but in this instance to add a fee to my account and then also stop a fee from the ta... See more

Rated 4 out of 5 stars

It was good not great. There needs to be time bound commitment and whether taker can do the task without much hassle . In this case, personal didn’t have the right pickup vehicle and had to break the... See more


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

About Airtasker

Written by the company

Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.

Contact info

4.0

Great

TrustScore 4 out of 5

15K reviews

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Rated 1 out of 5 stars

I find that takers cancel or can not…

I find that takers cancel or can not make the time needed and you charge the booker a fee.
No longer using this company.

April 23, 2026
Airtasker logo

Reply from Airtasker

Hi Simone, we are sincerely sorry to hear about your experience. When using the Airtasker platform, we expect each of our valued Customers and Taskers to uphold certain responsibilities. For Customers, they must ensure that they provide all the details of the tasks. As for Taskers, we encourage them to seek additional information or confirmation regarding the scope of the task.

Cancelled tasks may trigger certain fees, which are payable depending on who is responsible for the cancellation. We encourage users to choose the correct reason for cancelling to ensure the cancellation is attributed accordingly. More details here: https://www.airtasker.com/au/cancellation-policy/

Rated 5 out of 5 stars

Never have had a bad experience

I have to say that I didn't use Airtasker for a few years as we'd moved cities and went the route of using skills recommended by our complex management; hit and miss. However I had a couple of tricky jobs crop up, and turned to Airtasker. I had forgotten that the Standard of work, communication
and professionalism from the taskers (usually solo operators) is pretty high as the taskers need to be a good if not better than businesses and storefront operators. As an example; I had a fairly new German-made recliner chair that stopped working. The Australian support company quoted me over $600 to replace the motor without even coming out to view the chair. After much frustrating correspondence with Germany, the Aust reps, multiple Recliner chair repair shops, I posted the task on Airtasker. An Electronics guy responded, came out, found the problem and fixed it with a $20 part.
Taskers won't respond if they haven't got a good chance of a successful result.

April 16, 2026
Rated 1 out of 5 stars

I think there needs to be a level of…

I think there needs to be a level of verification that users can select for people to have had a police clearance and references. The recent tasker seemed to be high on drugs and I did not feel safe. I was thankful to my neighbours who assisted by staying around and 'helping' so that I did not appear to be alone. It was also not safe if he injured himself I would feel liable and yet normally you would not be able to turn up to certain jobs without having such clearances. Suggest this could be an option for people and when selecting a tasker it could be filtered that these are a requirement.

Furthermore, by providing a review to airtasker, it did not explain this would be a public review. I merely was providing this feedback for airtasker's knowledge as I had not come across police check options in the past and so now will look for this.

April 22, 2026
Airtasker logo

Reply from Airtasker

Hi Leanna, thanks for raising this, and we’re sincerely sorry to hear about your experience. Your safety is very important to us. Airtasker offers Police Check badges and other verification badges on Tasker profiles, so you can choose to assign someone who has completed these checks. You can also review ratings, reviews, and badges before accepting an offer. More details here: https://support.airtasker.com/hc/en-au/articles/200956050-How-do-I-choose-the-right-Tasker-for-my-task 

If you ever feel unsafe, please report it to our support team so we can investigate. Thank you.

Rated 5 out of 5 stars

Airtasker is a highly convenient…

Airtasker is a highly convenient platform for getting various tasks done efficiently. The app's user-friendly interface makes it incredibly easy to post a job and receive offers. It's a reliable way to connect with skilled individuals for a wide range of needs. The secure payment system offers peace of mind throughout the process.

April 20, 2026
Rated 5 out of 5 stars

Nice movers

The movers (Gorka.C) are nice and great. One of them move 3 boxes at once for 2 levels and didn’t rest at all. And they try hard to save your time.

April 22, 2026

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