Airtm Reviews 

I have generally had a good experience using Airtm. The platform is easy to use, and transactions are secure. However, I’m giving 4 stars because my recent withdrawal request hasn’t been accepted for hours, even after lowering the amount and resubmitting. I hope Airtm can improve cashier availability or matching speed, especially for bank transfers in Jamaica.

They said it was normal processing time but it felt too long. The company on my profile made sure I finally got paid.

I transferred €2,555.72 via AirTM from Bridge, but my bank rejected the transaction due to a name mismatch. Bridge confirmed that the funds were returned to Airtm, and they just assist in transactions but cannot hold funds, but AirTM has ignored my messages for the past six days.

I urgently need this refund into my Airtm account to be done, and AirTM’s silence and indifference have caused me significant anxiety, which is even affecting my health. They claim that "Bridge is not responsible," but the money has not been returned to me.

I request an immediate refund or clear next steps within 48 hours. If I do not receive a response, I have to file regulatory complaints.
Update: I got my funds back with so much struggle and follow-ups.

I trade 15$ iTunes today. I have send 15$ and total I have reived is 4.78$. In my opinion we should stop using it. It's like a shark who eats everyting by the name of comission.

They send a message and the message has nothing to do with what I asked, and my problem has not been resolved.

They are holding my funds! My account is fully verified. I even contacted support first asking if everything was alright and if I needed to take extra steps not telling them I had a problem withdrawing. They quickly replied my account was indeed verified. Then I asked them why then, I'm not able to withdraw and show them the ss of the error code stating I'm not verified(????) they are no longer replying....

This is the absolute worst company I have ever dealt with. For 10 months, I have been trying to retrieve a few hundred dollars that was paid to me for work I completed.

I have emailed their customer support and reached out via social media dozens of times over 10 months, and no one ever responds.

Avoid Airtm at all costs. They are the worst company I have ever encountered, and it’s clear they have no respect for workers or customers.

⭐ Review: AIRTM’s automated support falls far behind Payoneer’s human service

I'm a freelancer based in Madagascar and tried to verify my AIRTM account to receive international payments. Unfortunately, the platform only accepts a passport or driver’s license for identity verification — excluding many Malagasy users who rely on a National ID (CIN), which is legally valid in our country.

I submitted my CIN for verification, but only received automated replies, without any consideration for my specific situation. Their customer service responded with a generic message stating that my ticket would be closed within 24 hours unless I replied — no human interaction, no flexibility, and no solution.

By contrast, Payoneer handled the situation professionally. I sent an email explaining my case, and they accepted my CIN and completed my account verification. That’s what real customer support should look like — responsive, adaptable, and respectful of local realities.

I strongly urge AIRTM to:

Accept locally recognized identification documents in countries where their service is available.

Improve customer service by including real human agents for special cases.

Stop sending generic replies that offer no path to resolution.

I am having a wonderful and great time with Airtm while waiting for my package or service to arrive,thank you Airtm for giving me this opportunity to express myself here.

I had an extremely negative experience with Airtm that I feel the need to share.

On June 19th, 2025, I initiated a transaction via MoonPay to fund my Airtm account. We are talking 4000€. Everything seemed normal at first. But the money never arrived, and since then, I’ve been left in the dark with no clear explanation.

I reached out to Airtm. No answer. My money is still stuck, and nobody is helping me.

This isn’t just a technical issue. I currently live in Bolivia, and I depend on this money to live. Since the day of the transaction, the exchange rate has dropped drastically – from 17 to 14 Bolivianos per USD. Because of the delay caused by Airtm, I now face a significant financial loss.

I’m a freelancer and live on a tight budget. This situation has a real impact on my ability to pay for basic needs like food and rent. We’re talking about hundreds of euros lost in purchasing power because Airtm failed to deliver. Get paid better? Really Airtm?

Even worse: their customer support is completely unhelpful and disconnected. All I get are automatic replies, vague messages, and no action. No solution, no compensation, no real communication. After 11 days, I’m still waiting for my 4000€ to reach my airtm account. I’m living in the stress since then. Airtm is not a reliable platform. I strongly advise against using it. If something goes wrong, you’re on your own. There is no support, no protection, and no humanity.

AirTM is a great platform with a great user service,security and fast transactions.I recommend it to more people.

They respond quickly to users they put users first and update users on whatever step necessary

It is very good. I am leasing more and more about the global financial. Havia this interchanging to of transfer more from binance to Airtm, Airtm to local Banks, and vire versa.
I just can são that Airtm is a big key at p2p transaction

I’m very disappointed with Airtm’s customer support. I submitted a ticket (#[3006308]) and have yet to receive any response for over 24 hours. For a platform that handles financial transactions, this kind of delay is unacceptable.

Timely support is critical, especially when dealing with account or transaction issues. The lack of communication shows a serious disregard for customer concerns and raises questions about reliability.

I expected better from Airtm. Please address this matter urgently and improve your support system.

Its nice to have you to be my bank which I truly enjoy. The experience is very good that It made me stay. I’m looking forward to more transactions with you and long live.

Update to be fair: i will change the stars to 3 stars as they finally transfered the payout but I will leave the comment underneath

worst support ever! Even half a star would be good for them.

All they know about customer support is to answer with ''we are working on it'' which is never true because they never give any details about what are they actually doing!

I have a pending transaction since 11 days in ticket #3000215.
What is so funny that the support ticket I opened got closed today saying that my issue is resolved, Oh Really!!!

and they never answer your emails.
Just with the so generic copy/paste answer ''Working on it'', Oh really!
This is just not professional at all.
So frustrating..

The platform has become a scam. They charge inactivity 10 USD / month.

I’m very satisfied with the service I received. Everything went smoothly, and the support was both responsive and professional. It’s great to deal with a company that values its customers and delivers exactly what it promises. Highly recommended!

Going love their rates