Aivly Tack Shop and Country Store Reviews 7

Ordered an outdoor rug and was sent a fleece rug, had to contact them multiple times to provide a free return label. Every person I spoke to said they would sort it immediately but did precisely nothing. Was weeks later when I received the return label. Aivly kept declining the return even though they had received the rug. Eventually refund arrived on Klarna but they had deducted the postage! What a cheek after all the hassle they had caused me by sending the wrong product in the first place. Do not order from this company!

So mad with this company! I stupidly placed an order before checking trustpilot! I paid for premium 24hr delivery and its now day 3 and they still haven’t even despatched the item, I have sent 2 emails no reply, I will be ringing tomorrow and requesting a refund through paypal. Could kick myself as I have never used this site before and should just stick to the good ones who I usually use. Please avoid is the only advice I can give to anyone reading this.

I purchased an item online from this store on 9 April and paid £5.95 for 24 express premium delivery. The item didn’t arrive on 10 April so I contacted them. On 11 April I received an email saying it had been despatched that day!
I am cross and very disappointed and have requested they refund my postage, which I think is only fair.
Watch this space….!

Very poor customer service.
Have a faulty item for which I’ve had no correspondence for over a week. Called and was promised to call back after my email and social media messages being ignored for a week but I’ve heard nothing.
Would not use again, can see why they have been given such a low rating

Customer service non existent. After they sent the wrong size turnout rug for my pony, I have contacted them on 3 separate occasions with no reply.
I know that they use that email as they were communicating with me through it when it turned out one of the rugs I ordered was out of stock.
Shocking. The rug in question is incorrectly labelled. A fault on their part. All I requested was an exchange.
Avoid

Unless you live within 5 miles of this store DO NOT use they wanted to charge me £13.89 for £12.99 item telling me parcelforce charge more for my mainland uk postcode this was for a 900g pot of hoof moist delivery more than the item

They were totally unwilling to use Royal Mail

NO WONDE EVERYONE SHOPS WITH AMAZON

SHOCKING

Terrible company to deal with. I ordered boots costing nearly £400 they arrived damaged and to the wrong address. Aivly expected me to deal the delivery company myself.
It wasn't until I reminded the company that as a customer I had rights if a product was delivered faulty did they finally admit the problem and give me a refund. Dealing with there customer service was too time consuming and they were very awkward!