AJ Madison Reviews 

Luis did great job thank you

The understanding of our difficulty and the empathy expressed by the vendor and offering us a 3-year extended warranty for compensation is what made my experience turn from bad to good.

Helpful and easy in every way. From the online chat with the salesperson to find the right model for me to arranging and completing my delivery perfectly!

Everyone is very helpful and answered my questions.

Great selection and prices.
Ave found more discounts that I could.

My sales person was very helpful. Answered all my questions. The shipping process was also very easy.

Amanda the customer service rep was great! We had an issue with our order which you she took the time to correct and kept us informed with a pleasant attitude during the phone call

I’d give zero stars if I could…

I was sold a discounted unboxed dishwasher as a part of a $15000 kitchen appliance order, that was advertised as being in “working order.” Upon delivery, everything appeared fine, but when installation occurred, internal damage was discovered (the stainless steel frame was severely indented and covered up by the insulation)—damage that was not visible during initial inspection.

I immediately contacted the company once discovered. Over the next several weeks, I made multiple phone calls and sent numerous emails with no response. I was repeatedly promised that a technician would come out, but that never happened.

After weeks of trying to resolve the issue, I finally received an email stating that too much time had passed and that per their policy they were not liable for the damages. Their only offer was a 15% discount, which is unacceptable given the circumstances.

What I find most concerning is that their sales department is extremely savvy and very prompt, yet their customer service for repairs and concerns was heavily lacking. This discrepancy feels intentional and, in my opinion, evidence of dishonest business practices.

This experience has been extremely frustrating and unprofessional. I would never purchase from this company again and strongly caution others to avoid doing business with them.

Super customer service that went beyond to make sure our delivery included installation after I forgot to check off the box while making my order - including following up to make sure both the delivery contractor and I were informed the addition of installation had been completed. I wish every customer service group I deal with would be this proactive and customer oriented!

Great customer service! Stella went above and beyond to figure out my exact delivery date.

I sent this email almost 2 months ago and have been getting the run around, but no refund ever since:

I would like a refund of my installation charges.I am requesting this because the dishwasher was not installed correctly. I have two definite concerns regarding this, and a possible third issue.The 1st of the two definite concerns is that the bottom black plastic final was not properly installed. This is the piece that hides the legs of the dishwasher and prevents anything from being able to roll under there. The first time the dishwasher was opened after installation that piece broke off. The two notched metal pieces connecting it to the dishwasher snapped. The second definite concern is that when a plumber came in the afternoon, after the morning installation of the dishwasher, to connect the dishwasher to the water, it did not work. He then had to uninstall and reinstall the dishwasher. This was because a hose or tube (I apologize for my terminology being uncertain) had been installed so that it was pinched or crimped and the water would not flow.The third and less certain concern is that a plumber had to come at all after the installation. The installers communicated that they did not have the part necessary to do that. Now, my house was built in 1927, and has been extensively renovated, but there are questions about how thoroughly and recently all of that has occurred. So, I don't know if there truly was something unusual enough about my kitchen sink that made this connection impossible.I need to note, and I do feel bad in doing so, that the issues regarding the installation were made more difficult because neither of the men installing it knew English well enough to communicate with me directly. At their initiative we used Google translate on our phone, which raises concerns about how clearly and adequately we were able to discuss the installation.My old dishwasher was hauled away, so I'm not requesting the refund of that fee.

Mariami was responsive as well as sensitive to my dilemma. Just paid $2,600 for a new wine fridge that was defective. the door had to be replaced... the new door still has open gaps/spaces through the gasket. Mariami worked to come to an agreement/settlement.

Jacob it was amazing and went out of his way and beyond to help

My new LG dryer never worked and they had good follow up until a technician was finally able to fix it

AJ Madison sells products that are often incompatible with other appliances and gives no warning before purchase. Their customer service is unhelpful — they simply tell you that nothing can be returned, no matter the reason. The return policy is only 15 days, with a 35% restocking fee, which makes it nearly impossible to resolve any problem. Once they make the sale, they take no responsibility. I will never buy from them again and strongly suggest others avoid this company.

I made a simple mistake in measuring the space for a refrigerator so the delivery company returned the unit. AJ Madison charged me a 35% "Restocking Fee PLUS charged me for installation, an installation kit, water line and haul away fee, none of which they provided. Neither Lowes nor Home Depot charge such fees. I offered to buy another unit from AJ Madison but they would not waive the restocking fee. Do not make my mistake. Buy from a reputable supplier.

Jill was very friendly, helpful and followed exactly how she said she would.

Everything was simple and easy. I called with my order number and the consultant said that they would send me an email with the next steps to take. I followed the directions, return labels were emailed to me, and now my things are on the way.