AJMovers Reviews 

254
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, past reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the incredibly professional and efficient team for handling home relocations smoothly from start to finish. Consumers also highlight the highly reliable delivery service, noting that their furniture and carefully packed belongings always arrive safely on time and in pristine condition without any damage or delay. However, some people specifically mentioned unexpected extra costs and expressed very strong dissatisfaction with the overall service quality. A few reviewers additionally noted serious issues regarding professional conduct, communication breakdowns, and hidden pricing transparency during their complex international moving experiences.

What people talk about most

Service

Clients share positive opinions on service, frequently describing the teams as professional, punctual, and... See more

Staff

Consumers find staff to be positive, highlighting that the teams are extremely professional, punctual, and... See more

Price

Reviewers highlight ambiguous aspects of price, as some consumers found the cost great value and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AJMovers were absolutely brilliant. We had been seriously let down by a bunch of cowboys and needed 6 moving boxes and two bikes transported from UK to southern France at very short notice. Andy was b... See more

Rated 5 out of 5 stars

AJ Movers made our move from Switzerland to the UK easy. They packed everything carefully, handled customs well, and arrived on time with no damage.​ The team was friendly, fast, and professional... See more

Rated 5 out of 5 stars

AJ Movers moved us from London to Copenhagen. They were extremely professional, helped us with packing delicate items and were very communicative. They arrived at our house on time and at our new pl... See more

Rated 5 out of 5 stars

The move from Nice was extremely smooth thanks to the excellent team who packed shipped and delivered our furniture in the most professional way . Highly recommended


Company details

  1. Moving and Storage Service

Written by the company

Professional house and piano movers !Completed 25000+ moves in 15 years! We done 1000s of moves to Swiss.Germany,Austria,Spain.France,Italy,Ireland. Piano movers,House relocations, Furniture movers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(254)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

These guys are great

These guys are great. Everything went smoothly from getting the quote to collection and delivery. Its quite stressful bringing back personal items from the south of France to the UK but they just took that stress away. Friendly, helpful and very hard working. Great job.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Good price, excellent service, security and peace of mind!

Andy and his team were excellent from the moment they first provided an online quote to the actual delivery of my stuff in my flat in Denmark.
I was a little stressed thinking that moving my life's possessions - valuables, frames, collectible and delicate items including vinyl and instruments - from the UK to Europe would be costly and risky. Not least because of Brexit! AJMovers did everything to make me feel at ease and I was so happy to receive everything in less than a week.
I strongly recommend that you consider their services - whether the job is big or small, and especially if you are also planning an international move.
Thanks again and all the best!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly service and easy process

Movers were friendly and took good care of everything. The pick-up/delivery took place on the agreed dates. Approx. hour of arrival was communicated via email on the day before (with more updates via call/text on the day itself), which was really useful to avoid having to block out the entire day. The value for money was good. All in all super smooth and easy!

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleasant and hard working team

Both our movers were delightful. Pleasant and hard working, despite the warm weather! Very clean and tidy, and took such care with our family baby grand which is a much treasured piano, but enormously heavy. Knew exactly what they were doing with pianos. Would definitely use them again. Thank you guys!

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Delivery from Bistol to Madrid

We have just taken delivery of the items that WhiteGloveMovers agreed to take from Bristol to Madrid. The communication was very good, the guys that picked up and delivered were on time, communicated well and were very professional. The whole experience has been nothing short of amazing and I cannot rate this company highly enough. We will definitely be using them again.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent move UK to Italy

Price, communication, packing, delivery all excellent.
Customs clearance (to Europe) handled without issues.
All done with care and no damage at all.
Highly recommended.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish Andy and his team…

From start to finish Andy and his team were brilliant; reliable and contactable at all stages throughout two loads from Veneto, Northern Italy, to Bournemouth, UK. I would recommend and use them again without a second thought. Claire and Rudi Coulter

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional UK to EU move - avoid!

The teams that came to pick up the boxes and to deliver them at final location were efficient and the process worked out in the timeframes agreed.

However, if you'd like a move well-organised and communicated, I'd suggest looking for a different company. We hired them through the webpage shiply and the messaging back and fort was quick but very imprecise.

For example, we asked to please send us a summary of what was included in the quote after agreeing to a variety of services. They stated the messages were proof of what was included. However, on the day of the arrival of boxes they then stated that an additional service was not included and if we did not pay, our boxes would basically be left in the middle of the road because they would not be carried to destination.

Another examples is that after telling us that the boxes would arrive in the middle of the afternoon, they stated we had to pay in full the rest of the move, claiming it was in their term and conditions. Upon pointing out that this was not true, we were once again told that they would not deliver unless we pay.

For all it goes, a move is stressful enough and this company certainly did not ease any of the stress.

As a reference, this is my third international move and by far this company was the worse experience.

Edit: we did pay everything, so I do not understand the comment from the company below, as if we still owed them money.
The problem was not paying or not, the problem was the amount of stress this company put on us due to very bad organisation.
As stated by some other reviews as well, they are intimidating and do not allow for proper communication via phone, putting down the line without letting customers finish speaking.

Edit 2: after my first edit, the company sent me this email, because it believes I did something wrong
"I will send example how you tried to avoid payment to all places I can.People can see that on few occasions you tried hard to avoid payment.Tomorrow I will send emails to institute of health and other places.We both know that all was done without stress and we done 100% what we agreed.Only when you need to make a payment you started this circus.

I will send screen shot and what it was agreed.People must know what kind of person you are."

Edit 3:
The email exchange listed below are not true, I never said I will not pay - I said I will not pay for the waiting time if the bank transfer does not arrive on time. And, once again, the fact that the move has to be paid in full is not written at all in your terms and conditions.

Also your guys were FAR from POLITE - at unloading time there were boxes with FRAGILE written on that were smashed through because they had put them under a pile of other stuff and they said it was my fault. I pointed out one item was missing and I was dismissed, saying that no they had unloaded everything and to go upstairs to check. In our apartment, the item was missing and I had to go to the truck with them to see where it was. And indeed, it was there! But ehy, it is just me, expecting movers to be knowing how to handle fragile boxes and not treat me badly when I want to make sure that everything that was loaded also gets unloaded.

March 21, 2024
Unprompted review
AJMovers logo

Reply from AJMovers

This is unfair feedback.Customer tried to avoid payment
.Denied what we agreed.Please see emails and agreement.

January 09, 1.48PM( AJmovers)

Hi,
You can add some extra m3 for small fee.We offering 1200 for 12m3 (thats more than anyone else)
Long distance walk 100m extra 280. (we mention 3 times)

January 09, 2.27PM
C
Gideon Johannes Giacomelli
"1200kg for 12m3 ! (weight we offering) long distance walk 280."-NOTED

We arrived on time, loaded and delivered on time.All our guys always polite and nice.NO STRESS,NO PROBLEMS AND ON 21ST MARCH ALL STARTED LIKE THIS :)


On Thu, Mar 21, 2024, 11:29 AM Andy | AJ Movers
Hi,

please find attached invoice. We need to receive payment before we start unloading.

Replay:

21st March 10.31 AM
And you tell me now?
What kind of service is this?
And I am not paying


We never said we unload somewhere on road (this is not true ! )

Please see our replay (AJMovers)

Hi,
Just to confirm long distance walk as agreed £280.
If you not happy to pay thats not a problem we unload up to 30 metres and you can move your stuff inside in this case you dont need to pay a single penny extra.

Emails from customer.

Please check timings:

21st March 1.34 PM

Customer wrote

Please make sure that the people today are aware that we have agreed to the long carry for which we paid the extra 280£

(As you can see she said she paid £280 already -BUT SHE HAVENT PAID)

Customer wrote 21st March 14.04
I wanted to say that now the problem is the money will not arrive on time
8 min later....14.12 (email from customer)
Payment done ( £280 THEY PAID 14.12PM )
Please confirm when received.

1.34 PM YOU WROTE THAT YOU PAID US £280 WHEN 2.12PM YOU SAID YOU PAID US £280 AGAIN :)

DEAR OUR CUSTOMERS THERE WAS NO DAMAGE ,ALL WAS DONE ON TIME WITH AROUND 30 EMAILS ,PHONE CALLS AND MANY MESSAGES.ALSO THERE IS OUR T&C WHICH YOU CAN READ ABOUT PAYMENT METHODS.
ON THE PHONE THIS CUSTOMER WAS SHOUTING ON US,SCREAMING THAT SHE WONT PAY.SHE IS NOT HAPPY.THAT SHE WILL LEAVE US BAD REVIEWS.

AND ALL THIS BECAUSE WE ASKED HER TO PAY FOR SERVICE SHE RECEIVED.








Rated 5 out of 5 stars

Stress free, friendly and efficient overseas removal

We needed a small furniture removal from the UK to Spain. The process was stress free throughout, and well worth the cost. There were no issues around customs. Date and timing of collection and delivery were as agreed, the removals men were friendly and careful with our items. Everything arrived undamaged. Would happily use again and recommend - well earned 5 stars!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Second time we have used AJ Movers

Second time we have used AJ Movers. Again brilliant service, super reliable and great execution. Collected our furniture from three different locations in London, packed and protected everything really well and then drove everything down to us in the Algarve. Guys were super nice, clean and careful. What more can you ask for!

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

fast, uncomplicated, friendly

Andy was very responsive and would always reply to the email, being very flexible and made sure that my requirements are met without too many unnecessary back and forth. The team take came for collection and delivery were hard-working, friendly and were very calm throughout the whole move.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Removal of furniture and delivery to France

We contacted AJ movers for a move of our furniture to France. The packing into the lorry was careful, fast & efficient .They were polite and helpful guys & we could not recommend them highly enough .A very Professional great service . All correspondence was by email and replies to any questions was fast and efficient. They deserve our 5 star review

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

A great move day

Really happy with how things went today; the whole move was carried out really quickly and efficiently, and the guys were friendly and helpful. We were so impressed with how careful and methodical they were throughout. Moving is always stressful and difficult, but teams like this make the whole process a lot easier.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Piano and chairs from AT to BE

They moved a grand piano and two chairs from Austria to Belgium, and I cannot say enough good things about them: great communication, super fast, very professional, friendly and polite, and very patient in moving the piano around until we were happy with its final position in its new spot. Really just 100% excellent in every aspect.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

After a few hick up re job dates

After a few hick up re job dates , the service from collecting a piano from Scotland, and delivering to England was 1st class. The men collecting were very polite & efficient and overall the service excellent. Would certainly recommend this company.

October 28, 2023
Unprompted review

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