We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. I made a mistake with the delivery address I submitted. The customer service team picked this up, researched and rectified the address and let me know they had done so, all... See more
Company replied
We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return proc... See more
Company replied
A quick enquiry with AJ Products UK led me to make a purchase as it was exactly what I was after. A polite and friendly service from 'Jemma' made everything a little easier. Although a lot of problems... See more
Company replied
Company details
- Industrial Equipment Supplier
- Bar Restaurant Furniture Store
- Industrial Supermarket
- Office Furniture Store
- Warehouse
About AJ Products UK
Written by the company
Office & Conference Warehouse & Workshop Changing room Canteen furniture
- Minimum 7 year warranty on all products
- Sustainable sourcing & manufacture
- Free delivery on orders over £1000 (ex VAT)
- Bespoke advice and free space planning service
- 3D renders to help you visualise how your new space will look
- Installation options available
At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.
Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.
We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.
What can AJ do for your business?
Written by the company
- We are experts at improving workplaces
- AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.
7-Year Guarantee
Get a minimum 7-year guarantee on every product
At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!
Contact info
Units 19 & 20 Nimbus, Hercules Way, GU14 6UU, Farnborough, United Kingdom
- 01252 359760
- info@ajproducts.co.uk
- www.ajproducts.co.uk
4.5
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
Reply from AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Reply from AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
The staff at AJ Products are always…
The staff at AJ Products are always hugely helpful.
March 18, 2026
Reply from AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Poor service
Still waiting on delivery of order placed on 16.02.2026
delivery confirmed for 09.03.2026 and still no delivery on 08.04.2026.
Zero answers from AJ after chasing multiple times, extremely poor service.
March 25, 2026
Reply from AJ Products UK
Hi Paul,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration caused. We completely understand how disappointing it is to have two separate delivery dates, especially without clear communication regarding the delay on the second item.
I can see that a member of our team is currently in contact with you, and we’re working to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to put things right.
Kind regards,
Sarah Hammond
Customer Care Manager
Reply from AJ Products UK
Thank you for taking the time to leave us a review. If you need anything else, feel free to reach out, we're here to help!
Reply from AJ Products UK
Thank you so much for sharing your experience! I hope that we are able to help you again in the future.
An outstanding service provided by friendly customer services, what more could you ask for!
A quick enquiry with AJ Products UK led me to make a purchase as it was exactly what I was after. A polite and friendly service from 'Jemma' made everything a little easier. Although a lot of problems from our side with the purchase order, Jemma kindly helped where she could and was very patient. I'd definitely recommend AJ Products and won't hesitate in buying from them again. Thank you so much for you support.
March 24, 2026
Unprompted review
Reply from AJ Products UK
Thank you for your kind review! We really appreciate it & I'm pleased to hear that Jemma was able to help you. If you ever need our products again in the future, please don’t hesitate to reach out—we’re always happy to help.
Smart comfortable chairs.
We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chairs which we are going to gradually replace as they come to the end of their life. We have ordered another 16 and hope to replace 20 each year.
February 27, 2026
Reply from AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Fantastic service!
February 27, 2026
Reply from AJ Products UK
Thank you for your kind review! We really appreciate your support. If you ever need our products again in the future, please don’t hesitate to reach out, we’re always happy to help.
Large board table
We ordered a large board table. The product was delivered on time and is great quality. The customer service was also excellent.
January 21, 2026
Unprompted review
Reply from AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
AJ Products Excellent Service
AJ Products Service Staff are friendly, excellent and made ordering for the small charity I run easy and simple. After-sales service was very good when we had a minor issue, which was dealt with very quickly.
Thanks, AJ Products
November 28, 2025
Reply from AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Great Quality
Great Quality, easy to Build, delivery was by pallet and on time, only thing I didnt like were the handles on Cupboards.
December 12, 2025
Reply from AJ Products UK
Thank you for your review. We appreciate your support and would be happy to assist you with our products again in the future.
Arrjved when stated
Arrjved when stated, price very good ,
Very sturdy piece of equipment.
November 29, 2025
Reply from AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Cage as described
Cage as described, ordering was straightforward and delivery on time
November 29, 2025
Reply from AJ Products UK
Thank you for taking the time to share your experience!
Great product and great delivery.
November 21, 2025
Reply from AJ Products UK
Thank you so much for sharing your experience!
Reply from AJ Products UK
Thank you for taking the time to leave us a review and I am pleased that we were able to help sort your delivery issue.
Reply from AJ Products UK
Thank you for taking the time to leave us a review!
Reply from AJ Products UK
Thank you for taking the time to leave us a review!
Such great service and quality products
Such great service and quality products
Company always responds quickly, very competitive quotes given very quickly and products of great quality. Communication is great and I would happily work with this company again.
October 11, 2025
Reply from AJ Products UK
Thank you so much for sharing your experience! Should you have any future needs, please don't hesitate to reach out to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.