Banner for AJ Products UK

AJ Products UK Reviews 

252
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff, quick communication, and the durable, sturdy quality of the furniture and office equipment purchased for various settings. People also appreciate the prompt delivery services, competitive pricing, clear website details, and the smooth, straightforward ordering process from start to finish. Some reviewers were not happy with delayed delivery times, extended waiting periods, or long shipping delays caused by courier services. Consumers occasionally mentioned that certain delivered products arrived with minor cosmetic flaws or that customer support communication required persistent follow-up to resolve unexpected issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great size, excellent value,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting an easy process and fast shipping.... See more

Order

Customers report overall satisfaction and positive experiences with the ordering process, highlighting... See more

Service

Reviewers mention positive feedback about service, noting excellent support and timely deliveries without... See more

Quality

Clients share positive opinions on quality, highlighting robust and well-made items delivered on time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I made a mistake with the delivery address I submitted. The customer service team picked this up, researched and rectified the address and let me know they had done so, all... See more

Company replied

Rated 5 out of 5 stars

We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return proc... See more

Company replied

Rated 5 out of 5 stars

A quick enquiry with AJ Products UK led me to make a purchase as it was exactly what I was after. A polite and friendly service from 'Jemma' made everything a little easier. Although a lot of problems... See more

Company replied


Company details

  1. Industrial Equipment Supplier
  2. Bar Restaurant Furniture Store
  3. Industrial Supermarket
  4. Office Furniture Store
  5. Warehouse

About AJ Products UK

Written by the company

Office & Conference Warehouse & Workshop Changing room Canteen furniture

  • Minimum 7 year warranty on all products
  • Sustainable sourcing & manufacture
  • Free delivery on orders over £1000 (ex VAT)
  • Bespoke advice and free space planning service
  • 3D renders to help you visualise how your new space will look
  • Installation options available

At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.

Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.

We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.

Contact us

What can AJ do for your business?

Written by the company

We are experts at improving workplaces
AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.

7-Year Guarantee

Get a minimum 7-year guarantee on every product

At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(252)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Damaged Product

We ordered a whiteboard from them and it was damaged, they sent a replacement whiteboard a few weeks later and it was once again damaged. Time wasting. I would avoid them.

April 22, 2025
Unprompted review
AJ Products UK logo

Reply from AJ Products UK

Thank you for sharing further information. We ask that the warehouse add corner protection to whiteboards but can see that this did not happen on these two occasions. Apologies for the inconvenience caused and I will take this up with the transport team.

Rated 3 out of 5 stars

Product was good delivery dabgerous

Product was good. Palleting of heavy shelving was very very poor. Pallet collapsed and made unloading treacherous/ dangerous.

March 26, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for your feedback and for bringing this issue to our attention. I'm sorry to hear about the problem you experienced with your delivery and will take it up with our transport company.

Rated 5 out of 5 stars

Excellent company and customer service

Excellent company and customer service. Products we received were great value for money spent. Shipping was done professionally and sent on pallets. Everything received as expected. Had a hiccup with the shipping company but Nikki helped me to sort it out quickly and efficiently. Super friendly service and we are so happy with the products. Highly recommend!

March 26, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for sharing your experience and it's great to hear that you are happy with your purchase. We hope to be able to help you again soon!

Rated 5 out of 5 stars

Good quality product

I ordered a sit/stand desk; very happy with it - seems good quality, and assembling it went fine (though it did take us most of a day - in retrospect I might have paid for someone else to do it). It's only been in use for a day but all good so far.

February 28, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review! If you decide you would like a standing desk mat to take the pressure off your legs please let us know.

Rated 5 out of 5 stars

Great product quality.

Great product quality.
Offered a product that was available else where.
Will use your services again!

March 1, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Using a new company to me

At first I was unsure about using a company I hadn't heard of. However the ordering and delivery was very good. I had a fault with the product and AJ products immediately rectified that when I contacted them. The sign of a good company is that they react to issues and they are reachable by phone. AJ is both. I would definitely use them again.

March 1, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for sharing your experience!

Rated 5 out of 5 stars

No issues

No issues - ordering and delivery was straightforward

March 1, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review!

Rated 1 out of 5 stars

Disappointed

Shoe spaces too small to take a pair of shoes unless you put one shoe on top of the other. Base legs rough and unfinished.
Very disappointing.
Also they do not take returns.

February 6, 2025
AJ Products UK logo

Reply from AJ Products UK

Hi Susan,

The mesh locker you ordered is not advertised as shoe storage and the internal measurements are advised within the product description. Other available sizes of this locker show shoes being stored but these have much larger compartments. We offer the option to return on most orders but unfortunately not when they are made to order as per this instance.

Our shoe storage options are shown here: https://www.ajproducts.co.uk/search?q=shoe+storage&sortBy=Relevance&count=60

If any of these items are of interest then please let me know & we will see if there is anything we can do for you.

Kind regards
Sarah Hammond

Rated 4 out of 5 stars

Dry wipe board

Product as described and good quality.
Takes a little while for delivery as comes from abroad.

January 25, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for the feeedback. Most of our products come from our main warehouse in Sweden hence the 7-10 day lead-time on the website. I am pleased to hear that you are happy with the quality of the Whiteboard purchased.

Rated 5 out of 5 stars

Reliable

Reliable, swift delivery. And, naturally, good value for money.

January 29, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to share your experience with us.

Rated 3 out of 5 stars

Good product

Good product, slow delivery and damaged on receipt.
Rectified quickly with replacement part delivered within ten days.
Overall mixed experience.

January 29, 2025
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to share your experience with us. We sincerely apologise for the issue you encountered with our delivery service. I am pleased to hear that the replacement part was received and apologise for any inconvenience this caused.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look