A very good recommendation for the Hiyat 7k vapes. Excellent flavor that lasts until the very very end. Great choice of flavors, all the favorites. Fantastic price and fast shipping, hardly any wai... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes. I knew nothing about vaping or would it work for me. I read thro... See more
Company replied
Fast and efficient, great quality flavour vape liquid. First time ordering here after recommendation from my brother. Didn't disappoint me. I even got a free car freshener which i didn't expect lol 👌... See more
Company replied
As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag. Keep up the good work. It makes a difference
Company replied
Company details
Written by the company
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Contact info
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, United Kingdom
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products
Excellent products. Never had a problem with anything. Always delivered on time
October 16, 2025
Unprompted review
Reply from Alectrofag
Hi Mrs Nicola Graham,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that you’re happy with our products and service, and that your orders always arrive on time. Your continued trust and support mean a lot to us!
Kind regards,
The Alectrofag Team
couldn't be happier with the level of…
couldn't be happier with the level of service I received. the time it took from ordering to delivering was surprisingly quicker than I expected and I couldn't be more satisfied.
October 6, 2025
Unprompted review
Reply from Alectrofag
Hi Damien Lloyd,
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you’re happy with the service and that your order arrived quicker than expected. Your satisfaction means a lot to us, and feedback like this truly makes our day.
We look forward to serving you again soon!
Best regards,
Team Alectrofag
As always fantastic service
As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag.
Keep up the good work. It makes a difference
September 25, 2025
Unprompted review
Reply from Alectrofag
Hi Nee Nas,
Thank you so much for your kind words and continued support — it truly means a lot to us!
We’re thrilled to hear that you’ve been happy with both our service and product quality, and it’s even better to know we’ve earned your trust as your go-to vape store.
We’ll definitely keep doing our best — your feedback reminds us why we do what we do!
Thanks again, and we look forward to serving you again soon.
Best regards,
The Alectrofag Team
Tip top service as always
Tip top service as always. Having been a smoker for too many years I am cutting back on the cigarettes and changing to vapes. The Hayati range have superb flavours that continue to the very last puff.
September 23, 2025
Unprompted review
Reply from Alectrofag
Hi Val Bonsey,
Thank you so much for the fantastic review!
We’re really glad to hear you’re enjoying the Hayati range — their flavours are definitely a favourite among our customers, and it’s great to know they’ve been a helpful part of your transition away from cigarettes.
Well done on making the switch — we’re here to support you every step of the way! And as always, we truly appreciate your continued support and kind words about our service.
Looking forward to serving you again soon!
Best regards,
Ewan Stewart
Reply from Alectrofag
Dear Elaine Roberts,
Thank you for your kind review!
We’re delighted everything reached you safely and that you’re happy with your order. Enjoy your order and looking forward to serving you again soon!
Best Regards,
Team Alectrofag
Very happy with my vape delivery
Very happy with my vape delivery
Thanks very much
September 5, 2025
Unprompted review
Reply from Alectrofag
Hi Mrs Andrea,
Thank you so much for the 5-star review! 🎉
We're really glad to hear you're happy with your vape delivery. Your support means a lot to us!
If you ever need anything or have questions, we're always here to help. Enjoy your vape!
Best regards,
Team Alectrofag
fast delivery
fast delivery, good prices with deals and convenient
September 1, 2025
Unprompted review
Reply from Alectrofag
Dear Benjy Dezza,
Thank you so much for your 5-star review!
We're glad you’re happy with our fast delivery, great deals, and convenience. Your support means a lot, and we look forward to serving you again soon!
Kind regards,
Team Alectrofag
I have made many purchases from this…
I have made many purchases from this site... good quality vapes at low prices. Delivery is always fast.
There is only one thing I would say is, you should reward your customers with vouchers, codes or loyalty stamps.
August 23, 2025
Unprompted review
Reply from Alectrofag
Hi Tracy Clifton,
Thank you so much for your continued trust and support!
We’re delighted to hear you’re happy with our quality products and fast delivery. 😊 Your feedback about customer rewards is very valuable—we truly appreciate the suggestion and will share it with our team. We look forward to serving you again soon!
Best Regards,
Ewan Stewart
LGreat Vapes
Love the vapes and flavours great company and fast delivery well packed and great people to deal with keep up the good work.
August 22, 2025
Unprompted review
Reply from Alectrofag
Hi David Roddis,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that you’re loving the vapes and flavors, and that you’ve had a great experience with our service and delivery. Your kind words truly mean a lot to our team!
We’ll definitely keep up the good work — and we look forward to serving you again soon.
Warm regards,
Team Alectrofag
Alectrofag is the best vape supplier in UK…
Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes.
I knew nothing about vaping or would it work for me. I read through everything in Alectrofag, decided to give vaping a go.
I ordered different types and brands, also different flavors, in an effort to find the right one for me
Alectrofag delivered everything ordered, in quick time, at good prices and their products were exactly as described on their website.
Very difficult to go from rich mature Cuban and Dominican Republic cigars, the flavor, amount of smoke and the draw required.
Finally settled on a strong recommendation by Alectrofag.
That was 3 years ago and I have not smoked a single cigar to date.
Alectrofag provide the flavors I want and the different vape types required.
Alectrofag are really right up there, for anything to do with Vaping, supply and price.
Highly recommended supplier 5*****.
August 17, 2025
Unprompted review
Reply from Alectrofag
Dear Russ,
Thank you so much for sharing your incredible journey with us! 🌟
We’re truly honored that you chose Alectrofag to support you in making the switch from cigars to vaping, and even more delighted to hear that you’ve been smoke-free for 3 years. That’s such an amazing achievement, and we’re proud to have played a part in it.
It’s wonderful to know you’ve found the right devices and flavours with us, and we’ll continue working hard to provide the quality, variety, and service you deserve.
Your recommendation means the world to us—thank you again for your trust and loyalty! 💙
Best Regards,
The Alectrofag Team
I had ordered about £28 work of things…
I had ordered about £28 work of things including 1-2 day shopping but it's been nearly over a week. I missed one time it was meant to be delivered but what is going on it's just been sat at a warehouse for the past few days
August 4, 2025
Unprompted review
Reply from Alectrofag
Hi Chrie,
We're really sorry to hear about the delay with your order — we understand how frustrating that must be.
Please reach out to us at Support@alectrofag.co.uk with your order number, and we'll be more than happy to look into this for you. If your delivery has exceeded the promised timeframe, we will definitely compensate you for the postage.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards,
The Alectrofag Team
My order arrived with no damage
My order arrived with no damage, well packaged, and as always arrived within 2 days of ordering, thank you.
August 5, 2025
Unprompted review
Reply from Alectrofag
Dear Mrs Theresa,
Thank you so much for your kind words! 😊
We're delighted to hear your order arrived safely and on time. Your continued support means a lot to us, and we’re always here to make sure your experience is smooth and reliable every time.
Looking forward to serving you again soon!
Best Regards,
Team Alectrofag
Good service
Easy to order and giving information when ordered and sent.
July 26, 2025
Unprompted review
Reply from Alectrofag
Dear Liss,
Thank you so much for the 5-star review! 🌟
We’re glad to hear you found the ordering process easy and informative. Your feedback means a lot to us, and we’re happy to know everything went smoothly with your order.
If there’s anything you ever need or any way we can improve further, don’t hesitate to reach out. Thanks again for choosing us!
Warm regards,
Team Alectrofag
I'm very happy with the different…
I'm very happy with the different flavoured pods for the hayati pro ultra + the vapes and pods are delivered in 1 to 2 days excellent service
August 1, 2025
Unprompted review
Reply from Alectrofag
Dear Julie,
Thank you so much for the wonderful review!
We're delighted to hear you're enjoying the variety of flavors for the Hayati Pro Ultra+ and that our fast delivery is meeting your expectations. Your satisfaction means everything to us—thanks again for choosing us! 😊
Best Regards,
Team Alectrofag
Easy to order good price and speedy…
Easy to order good price and speedy delivery. Will definitely re order again thank you 😊
July 25, 2025
Unprompted review
Reply from Alectrofag
Dear Karen,
Thank you so much for the great review!
We're glad to hear you found the ordering process easy, the prices fair, and the delivery quick. We truly appreciate your support and look forward to your next order—thank you! 😊
Kind regards,
Team Alectrofag
Always good service
Always good service, good prices and fast delivery.
July 22, 2025
Unprompted review
Reply from Alectrofag
Dear Nigel,
Thank you so much for the fantastic review!
We're thrilled to hear you're happy with our service, prices, and speedy delivery. We truly appreciate your support and look forward to serving you again soon! 💨😊
Best regards,
Team Alectrofag
Fast and efficient
Fast and efficient, great quality flavour vape liquid. First time ordering here after recommendation from my brother. Didn't disappoint me. I even got a free car freshener which i didn't expect lol 👌
July 12, 2025
Unprompted review
Reply from Alectrofag
Dear Dave,
Thank you so much for the fantastic review!
We’re so glad to hear your first order with us didn’t disappoint—and huge thanks to your brother for the recommendation! 😊 It's great to know you're enjoying the vape liquid and the little surprise car freshener too—glad it gave you a smile!
We really appreciate your support and look forward to serving you again soon.
Best regards,
Team Alectrofag
Vapes are great lovely flavours
Vapes are great lovely flavours
The hayati pro ultra + is brilliant
Easy to refill
Ordering process is fine
Delivered within 2 days
Very happy
July 1, 2025
Unprompted review
Reply from Alectrofag
Hi Julie,
Thank you so much for the fantastic review! 😊
We're thrilled to hear you're enjoying the Hayati Pro Ultra+ and its great flavours. It's great to know the refill process was smooth and that your order arrived promptly.
We really appreciate your support and look forward to serving you again soon!
Best regards,
The Alectrofag Team
Innokin endura T22.
I ordered some Nic salt liquid and was emailed with recommendations of vapes that work well with Nic salt.
I purchased the Innokin endura T22, it’s a very slick and nice looking vape but does not work well with nicsalts, no flavour comes through with this vape, even after priming the coil and leaving it an hour before using. The coil is 1.5ohm, the recommended coils for nicsalts are 0.4-1.2. You can not buy any smaller ohm for this vape.
June 25, 2025
Unprompted review
Reply from Alectrofag
Hi Annette,
Thanks for your review. The Innokin Endura T22 is designed for mouth-to-lung (MTL) vaping, and its 1.5 ohm coil is compatible with nicotine salts—offering a smoother, more controlled draw suited to this style.
That said, flavour intensity can vary depending on factors like coil resistance, airflow, and personal preference. Lower-ohm devices like XROS 4 MINI do tend to produce warmer vapor and stronger flavour, which might explain the difference you’re noticing.
We appreciate your feedback and are happy to help if you're looking for a setup with a more intense flavour profile.
Best regards,
Ewan Stewart
Excellent Customer Service
I had an issue with a recent order where the Crystal Bars I received were unfortunately faulty. Naturally, I was frustrated at first, but I reached out to Alectrofag and was really impressed with how they handled everything.
Their team responded promptly, took my concerns seriously, and requested images to escalate the issue properly. After reviewing the case, they issued a full refund without any hassle, which I really appreciated. They were understanding and professional throughout the process.
While the faulty items put me off vaping for now, the way Alectrofag dealt with the situation showed genuine care for their customers. It’s rare to see this level of customer service these days, and I wouldn't hesitate to shop with them again in the future based on this experience.
Highly recommend them for their integrity and responsiveness.
June 4, 2025
Unprompted review
Reply from Alectrofag
Hi Dave Galindo,
Thank you so much for taking the time to leave such a thoughtful 5-star review.
We're truly sorry again for the inconvenience caused by the faulty items, but we're very glad to hear that our team was able to resolve the issue to your satisfaction. Providing genuine, attentive customer service is something we take great pride in, and your kind words mean a lot to us.
Even though this experience may have put you off vaping for now, we're grateful for your understanding and incredibly appreciative of your trust in how we handled things. You're always welcome back whenever you're ready.
Thanks again for your recommendation — it truly means the world to our team.
Warm regards,
The Alectrofag Team
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