So pleased I came across this company. Not only do they produce the best quality garden sofa sets in the UK for the UK weather but they are also so lovely to deal with. The Customer Service is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the Minimo Umbrella U shaped sofa set for our home in Mallorca and from placing the order to delivery the company made everything easy. The sofa is fabulous and great quality. I couldn't fin... See more
Absolutely amazing! Professional and courteous, assisting us with a super fast delivery and a brilliant price. Would totally recommend!! Thanks again Beatrice you’re a star ⭐️
Very happy with our 8 piece Tuscany rattan set. High quality and looks excellent. Arrived promptly and well packaged. Customer service was good (e.g., changed plan from next day delivery and charge... See more
Company replied
Company details
Information provided by various external sources
We specialise in affordable stylish rattan garden furniture that is comfortable, beautiful and hard wearing. Made to the highest standards, our contemporary rattan garden furniture sets and conservatory rattan garden furniture is at home both indoors and outdoors. Combining innovative production techniques with contemporary style our exclusive designer range includes modular sofa sets, dining sets, garden daybeds and sun loungers all hand made with a high-quality rustproof aluminium frame and durable UV-resistant PE rattan wicker. Carefully selected for its stunning design and practicality, our outdoor furniture have the natural look and feel of traditional wicker but is 100% weather proof, mould resistant and hard-wearing. This gives you the advantage of beautiful rattan furniture that you can leave out in all weathers. We also have a selection of chic aluminium furniture, perfect for contemporary gardens and patios.
Contact info
Unit 3 Netham View Industrial Estate, Netham Road, BS5 9PQ, Bristol, United Kingdom
- 0117 325 5247
- marketing@alexander-francis.co.uk
- www.alexander-francis.co.uk
4.4
Excellent
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The furniture is stunning
Furniture was great but the delivery people weren't so good!
April 4, 2012
Unprompted review
Trusted
My garden furniture was delivered in good time. Customer services very friendly. I would not hesitate ordering from this company again.
April 4, 2012
Unprompted review
totally happy with my purchase and service
Very happy with my purchase great quality no problems at all.
April 4, 2012
Unprompted review
Excellent
I ordered furniture from Alexander Francis last year and the service I received was excellent. The furniture itself is beautiful and I couldn't be happier. Have since recommened them to various friends and family.
April 4, 2012
Unprompted review
The Best Garden Furniture
I just ordered some garden furniture from them. The quality is great and it has a contemporary look to it. Worth the money
February 21, 2012
Unprompted review
Great Garden Furniture
Great garden furniture. Particularly impressed with the quality of sofa sets and daybeds. Will recommend it to all!!!!
January 20, 2012
Unprompted review
I love their furniture and the service was great.
I agonised for months on buying the right rattan furniture, and finally chose Alexander Francis, and I'm really glad I did.
I loved the unique styles and the choices, and the fact you can buy a variety of different coloured replacement covers.
I also like the fact that the furniture is all one piece. It looks, and feels, better than those that have to be screwed together, and the cushions are well made and comfortable.
They were very good at keeping me informed on delays and delivery dates.
The furniture was well packed on arrival.
I would definitely recommend Alexander Francis.
November 24, 2011
Unprompted review
Excellent customer service and product
I ordered an oak shoe cabinet. The order was immediately acknowledged and an estimated delivery date given. I received a telephone call to arrange delivery, which was actually earlier than expected. The cabinet was delivered and unwrapped in my presence and placed where I specified. The quality of the cabinet is really excellent. This was my best internet purchasing experience ever and wouldn't hesitate to recommend Alexander Francis.
November 20, 2011
Unprompted review
Simply the best
A great company to deal with,very professional,selling top class furniture at reasonable prices.Simply the best on-line company I have dealt with.
November 17, 2011
Unprompted review
Will definately do business with you again!
Great product, great service! Many thanks.
November 17, 2011
Unprompted review
Great Product, Great service.
I am very pleased with the day bed we ordered. The quality is high. This company is easy to deal with and phoned to arrange our delivery. How refreshing to speak to a person!! I would use them again and highly recommend them.
November 15, 2011
Unprompted review
Excellent Service
Special care was taken when delivering my goods. Friendly drivers who were very helpful. Would definately use them again.
November 15, 2011
Unprompted review
Fantastic service from order to delivery!
High quality customer service and a equally high quality product - have recommended to many people!
November 15, 2011
Unprompted review
SPEEDY PLUS QUALITY
Purchased garden chairs and table. Speedy delivery. Well packaged and beautiful quality. Friends and family always comment on how lovely and comfortable they are. I have put them in my front porch. Would buy from this company again. Very pleased.
November 15, 2011
Unprompted review
really great and happy with my cushions!
Bought the garden cushions and they are great, colours lovely and good price on 6 for 4. very happy!
November 15, 2011
Unprompted review
excellent furniture for great price.
looks great at a fraction of the cost. Hardwearing as well!
November 15, 2011
Unprompted review
EFFICIENCY PERSONIFIED
All my dealings with Alexander Francis were dealt with in a highly efficient and at all time courteous manner. They surpassed all my "first time" buy expectations. Thank you to all concerned.
November 15, 2011
Unprompted review
Excellent Service!!!
The furniture we bought was out of this world. The service from start to finish was brilliant. Thank you.
November 15, 2011
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.