Maybe I’ve been lucky looking at other reviews, but on the two occasions I’ve ordered from them, the items have arrived correct & in a timely fashion. Soles are good quality & make my heels more comf... See more
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Do not buy ftom this company . Ordered insoles beginning of July . Sent various emails and phone calls and seems like they give same excuse awaiting shipment . Endorse high heel insoles by using a hig... See more
Do not order from this company. They dont respond to emails about orders that have been outstanding. I needed these insoles & have been let down. There is no other way of contacting them & my order wa... See more
I placed an order many many weeks ago, as I heard nothing from them, though they took my money straight away, but have heard nothing further from them. I emailed several times cancelling my order and... See more
Company details
Information provided by various external sources
Luxury women's insoles for high heels or flat shoes. Coloured Italian leather and premium padding. Made in London.
Contact info
Amhurst Terrace 17, E8 2BT, London, United Kingdom
- www.alicebow.com
2.2
Poor
149 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buyer Beware! Lots of runaround but you don’t get the merchandise you paid for!
Same experience as everyone else, apparently. Ordered September 29, 2017. Charged that same day. Nothing delivered after 2 months. Inquired on November 24, and Chloe responded that they had shipped that day. Seemed suspicious but I had hope. Nothing arrived. Emailed at the end of December and the beginning of January. No response. I tweeted and suddenly Rachel, who said she founded the company, responded to my email and blamed having a new baby for me not getting my insoles, a tracking number (despite the website saying a tracking number is always provided for U.S. orders), or responses to my emails. She said she’d reship in a couple of days. Two weeks and several emails later...you guessed it, still no shipment and an excuse that all of USPS tracking has been down (yet I’ve had no problem tracking other packages via USPS in the last two weeks). This company is a total scam.
January 15, 2018
Unprompted review
Reply from Alice Bow
Dear Kristen,
Thank you for your feedback.
We apologise for the poor customer service and the frustrating experience you’ve had.
We had some unexpected delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally,some unfortunate issues related to shipping towards the end of last year resulted in a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
Don't hold your breath waiting for your order!
I ordered 2 insoles in Oct, 2017. Sent an email every few weeks requesting status of my order. The owner finally responded to one of my emails on Jan 1, 2018 saying they would be changing their processes and that she would look into my order. That was last week and I haven't heard anything yet.
Do not order from this company!
January 9, 2018
Unprompted review
Reply from Alice Bow
Dear Marilyn,
Thank you for your feedback.
Apologies for the lack of response to your enquiries.
We had some unexpected delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
I would if I could give zero stars
I would if I could give zero stars. Wish I had read this page prior to ordering from them. It’s non-existence customer service - ordered a month ago and not received anything (I live in UK) . Emailed two weeks ago and got a automated email allegedly my items were dispatched. 2 weeks on still not received anything. Emails are ignored completely. Disgusting customer service. I want my money back, this is a scam.
December 19, 2017
Unprompted review
Reply from Alice Bow
Dear Charleen,
Thank you for your feedback.
We apologise for the poor customer service - we are a very small team and have been experiencing some delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that your order has now been refunded, and hope that the issue has been resolved to your satisfaction.
Apologies once again for the frustrating experience.
Best wishes,
The Alice Bow Team
x
My story is the same as the others…
My story is the same as the other reviews. I ordered September 25. My credit card was charged immediately. I called them two months later when I had received nothing from them! They said they were sorry for the delay but the product would be sent the next day. I got the email that they were sent but again, nothing has arrived! DO NOT GIVE THEM YOUR MONEY!!
December 4, 2017
Unprompted review
Reply from Alice Bow
Dear Mara,
Thank you for your feedback.
We apologise for the frustrating delay in dispatching your order.
We are a very small team and have been experiencing some delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that your query has now been dealt with, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
I would like to give zero Stars
I would like to give zero Stars. It has been two months since I ordered them,at first could not get any response. Until I went on social media. Twitter finally got me an answer after one month and unanswered emails. It is now two months later and I still have not received the product. They did however deduct that from my credit card the very day I ordered. They sent me an e-mail that made it look like they had ship the order although it doesn't say that specifically, it just has a tracking number. The European equivalent of the Postal Service says it is not a valid number. Still trying
December 1, 2017
Unprompted review
Reply from Alice Bow
Dear Jeannie,
Thank you for your feedback.
We apologise for the frustrating experience and lack of response to your messages.
We had some delays in dispatch and response to customer queries due to a large volume of orders being received in a short space of time.
Additionally, we had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Apologies for the poor service and best wishes,
The Alice Bow Team
x
Avoid at all costs. Nonexistent customer service.
We placed an order in late July 2017. Received a message that it was shipped on August 1st. So far, so good. But the order never arrived. Messages were exchanged letting them know, and on September 15th someone named "Chloe" replied saying they were going to look into it. On September 18th they still hadn't located the parcel. We confirmed a new address for a new shipment. On October 31st, we sent another email, which still hasn't been replied on November 15th.
No refund was issued, no explanation given, no apology, nothing.
Avoid like the plague.
November 15, 2017
Unprompted review
Reply from Alice Bow
Dear Alexander,
Thank you for your feedback.
We apologise for the poor customer service and the frustrating experience you’ve had.
We had some unfortunate issues related to shipping towards the end of last year, with a number of orders being undelivered or delayed. These issues are now being resolved, and we are working to get back to our usual high standards of quick dispatch and helpful, responsive customer service.
We can see that you have now received a response relating to your order, and hope that the issue has been resolved to your satisfaction.
Best wishes,
The Alice Bow Team
x
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