Found customer service terrible. I made a purchase with discounts and seller refused to send due to your discounts. Your customer service sided with the seller which was so wrong . I did nothing wrong... See more
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READ THIS BEFORE YOU BUY If you ever need to dispute something on AliExpress, know this: their evidence submission email address returns a hard server bounce. It does not accept mail. It has neve... See more
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My last two orders weren't delivered, phone protection screens and stickers,the delivery company sent me a message that they were delivered. Checked with neighbours and they haven't been delivered t... See more
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•Regular customer •Bought an item, Evri lost it •Been trying for weeks to get a refund •Endless chat bot responses •Uploaded evidence from Evri of them •admitting their failure many time... See more
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Company details
Written by the company
Launched in 2010, AliExpress is a global marketplace targeting consumers around the world and enabling them to buy directly from manufacturers and distributors in China and around the world. In addition to the global English-language version, the AliExpress platform is also available in 17 other languages, including Portuguese, Spanish and French. Top consumer markets where AliExpress is popular are the United States, Brazil, France and Spain. AliExpress is a business of Alibaba Group.
Contact info
400 S El Camino Real #400, 94402, San Mateo, United States
- (408) 785-5580
- www.aliexpress.com
2.0
Poor
186K reviews
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Awful!
If I could give 0 I would. Awful experience buying from them. Bought a lot of Lego type items for a present, two were missing pieces so couldn’t carry on building, trying to return these and get money back has been horrendous! So seller wouldn’t co operate so I filed a dispute with PayPal. Eventually the buyer said I could return, wouldn’t send me a label so I’ve had to return myself costing £27 per parcel. At present the parcels are stuck in customs and only the addressee can release them which they won’t do so basically I’ve lost my money. PayPal won’t refund cos the parcels haven’t reached the recipient. Really really avoid not a good company
July 20, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We sincerely apologize for any inconvenience you have experienced regarding your return and the lack of a refund. We have already begun investigating the issue you reported. You will receive a response from us via email, and we will keep this thread updated with the latest progress. Please be sure to check your inbox regularly for updates.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
Do not buy from AliExpress. They are scammers.
Order Number: 3074651372177941
I am extremely disappointed with AliExpress.
I ordered 6 items, but my package arrived with only 5. The missing item was the 2pcs Broom-Dustpan set. I contacted customer service and requested either a replacement or a refund, but they refused both.
I also noticed that the missing item is out of stock, which makes me believe this is the real reason it was never included in my package. Despite this, AliExpress still refuses to take responsibility or issue a refund.
July 16, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are so so sorry to hear that your order didn’t arrive complete, this is NOT the experience we want for you! You deserve nothing less than perfection, we feel absolutely terrible about this!
Rest assured, we are treating this matter with the utmost urgency! Our team is already hard at work investigating what went wrong, and we’re determined to get to the bottom of this as soon as possible. As soon as we have any updates, we’ll be sure to send them straight to your inbox, you won’t miss a single step of our process. So please, keep an eye on your email (and maybe even your spam folder) to stay in the loop.
If you have any more questions or need further assistance, please don’t hesitate to reach out we’re always here to help.
Warm regards,
AliExpress Customer Service Team
Advertised at £0.99, Charged £7.45
I am very disappointed with my experience. As a new customer, I was offered a welcome gift for the MicroSHIFT M25-6 Right Twist Shifter at £0.99. However, when I went to checkout, the price changed to £7.45. This felt misleading and left me feeling deceived. If you advertise a welcome gift at a specific price, it should be honoured at checkout. I hope AliExpress addresses this issue and provides a better experience for new customers.
July 20, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are very sorry to hear that you have encountered an issue. This is not the experience we want for our customers. We'd love to look into this case and see how we can help. To help us better understand your experience, please add details like order number or email through the Request Information form that we sent you.
Best regards,
AliExpress Customer Service Team
Aliexpress refund system& courier
The courier company used left my package under the car in driveway in the night .
When I got the email that the package had been delivered, I saw it in the morning only to find that the package was not there.
Could not understand why it was left outside under car , which shows there is someone indoors , why not ring the door bell.
I applied for a refund as goods not received, that's where it became difficult, had to apply and appeal as they refused a refund at least 3 or / 4 times . They had a picture of the package left under car , a screen shot of the chat with the courier advising to get in touch with the courier.
Finally got a refund after 3 days , refund if 1 item a day. It was 1 delivery in 1 package but they wouldn't accept the same proof for all 3 items.
Very disappointing and poor service.
July 8, 2026
Unprompted review
Reply from AliExpress
Dear customer,
Sincerely apologize for the inconvenience caused.
We immediately checked your order, and found the order has been refunded. Please contact your bank for more information. If you have any other questions, please reply directly to the email we sent you, and we will continue to assist you. Thank you for your patience and cooperation.
Your understanding and cooperation are deeply appreciated.
Best regards,
AliExpress Customer Service Team
AliExpress shoe storage cabinet review
I purchased a “Stable Multi-Layer Door, Large-Capacity Space-Saving Shoe Storage Cabinet (Dormitory Dustproof),” but it arrived damaged and was very poorly packaged. The delivery was also delayed—it was expected on 3 July but only arrived on 16 July. The quality is extremely poor and not as advertised online; the panels are very thin and not worth $92. The seller asked me to pay for return shipping before issuing a refund, which I find unacceptable. I contacted customer service, and they promised a compensation and refund within 48 hours, but I have received no response. I have records of all conversations. I have already spent over two hours trying to resolve this issue but no solution.
July 16, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
First and foremost, please allow us to express our deepest apologies for the condition in which your package arrived. We are absolutely heartbroken to hear that the product was damaged upon delivery, this is certainly not the experience we want for any of our valued customers, especially someone as important as you. It pains us greatly to think that we have let you down.
We are currently conducting a thorough investigation into what went wrong, leaving no stone unturned to ensure this does not happen again. In the meantime, we will be updating you via email every step of the way so you’re always informed about our progress. Kindly keep an eye on your inbox (and spam folder, just in case!) for these updates, we promise to make things right by you.
Thank you so much for bringing this to our attention; your feedback is invaluable to us. If there’s anything else we can do to assist you during this process, please don’t hesitate to reach out we’re here to serve you with all our hearts.
Warm regards,
AliExpress Customer Service Team
Useless couriers
Useless couriers. lame az lazy useless dum delivery company. your problem ali not mine.
July 20, 2026
Unprompted review
Reply from AliExpress
Dear Valued Customer,
We sincerely apologize for the inconvenience caused by the return of your package to the sender. Please know that we are taking this matter very seriously and are actively investigating the issue to understand what went wrong.
We will keep you updated via email regarding the progress of our investigation and any further actions we take to resolve this matter. Your patience and understanding are greatly appreciated as we work to ensure a satisfactory resolution.
Thank you for your trust and understanding during this process.
Best regards,
AliExpress Customer Service Team
I ordered a product on AliExpress…
I ordered a product on AliExpress (Order 3058621170597815). The item was defective, so I requested a return in October 2025. AliExpress provided return instructions, and I shipped the package back to China via DHL (tracking: CY731194892DE), paying 25,49€ for shipping.
On 27.01.2026, the package was rejected by Chinese customs and returned to Germany. Because of this, DHL charged me an additional 10,00€ fee. Total shipping costs I paid: 35,49€ — for a return that never reached the seller due to AliExpress incorrect return address/instructions.
I contacted AliExpress multiple times. Their chat agent acknowledged the problem, escalated my case (Case ID: 2053808438878684), and confirmed that my earlier chargeback (24.09.2025) covered only the product price, not shipping costs. The agent promised a senior team would review my refund request within 1–3 working days.
Instead of a refund, I received automated emails telling me to "contact the logistics provider" and that AliExpress "can't handle the refund." This is unacceptable — the customs rejection was caused by AliExpress, not DHL or me. Under EU consumer protection law, the seller is responsible for costs arising from incorrect return instructions.
AliExpress has ignored my evidence, wasted my time, and refuses to take responsibility for their own error. I demand a full refund of 35,49€ for shipping costs caused by their mistake.
January 27, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are truly sorry for the inconvenience you’ve experienced regarding your return. Please accept our heartfelt apologies for any frustration this may have caused. We have promptly begun looking into the issue you reported and will reach out to you via email as soon as we have updates.
Kindly take a moment to check your inbox regularly, as we will be sending important updates there. Your patience and understanding during this time mean a great deal to us, and we deeply appreciate your cooperation.
If you have any further concerns or questions, please don’t hesitate to let us know.
Warm regards,
AliExpress Customer Service Team
Only Automated Replies, No Real Solution
I received a defective product that does not work properly. I wanted to return it, but the return shipping costs approximately 350 MAD, which is too expensive.
I am not refusing to return the product. I simply requested a Speedaf prepaid return label or a full refund because the product is defective.
Unfortunately, every time I contact customer support, I receive the same automated reply telling me to follow the return instructions. My actual problem is never addressed, and no real solution is provided.
I expected better customer service and fair support for defective products.
July 19, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for reaching out, and I truly appreciate your patience as we work to resolve this matter for you.
To move forward, I kindly recommend reaching out to your dedicated customer service representative directly. They are best equipped to assist you with your specific case and will guide you through the process. Please be sure to provide any relevant evidence or documentation that supports your situation—this will help us better understand the issue and find a solution more efficiently.
Please trust that we are genuinely committed to helping you and ensuring a fair resolution. Your satisfaction is important to us, and we’ll do everything we can to address your concerns.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
I ordered a pair casual straight pants…
I ordered a pair casual straight pants and u sent a white Tee Shirt and i would like a refund as the shirt is no good to me.
July 20, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We sincerely apologize for any inconvenience you have experienced. We have initiated an investigation into the issue you reported regarding the incorrect item. We will keep you updated on the progress and respond to you via email. Please keep an eye on your inbox for further communication.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
The latest scam from aliexpress
The latest scam from aliexpress. Now they advertise low prices like $49 for a small UPS and then have the postage listed for $720. so make sure you look at the postage before you click purchase. Other items have similar postage prices they varied from $200 to around $800 . "Have to make a profit some how :-)"
July 13, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for your feedback. Prices may be updated at checkout due to various factors, including seller price changes, currency fluctuations, exchange rates, shipping location, actual delivery address (country/region), selected shipping method, promotions, discounts, or coupons. VAT calculations will be updated accordingly at checkout.
Please feel free to contact us if you have any questions or need further assistance.
Sincerely,
AliExpress Customer Service Team
Easy shopping
Easy shopping. Returns are easy. A good shopping experience.
July 20, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thanks for taking the time to share your feedback. We're glad you're enjoying shopping with us. Our team is always here to provide a great experience, and it's awesome to know you're happy with what we do.
Best regards,
AliExpress Customer Service Team
They may be the cheapest but…
They may be the cheapest but unfortunately also the dumbest. If you move elsewhere it's like "Nu address? Vot's DAT???"
P.S.:
Their response seems to confirm my opinion: "To help us better understand your experience, please add details like order number or email through the Request Information form that we sent you."
July 20, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Please accept our deepest apologies for any inconvenience you've faced. We have taken action to investigate the issue you reported. We will respond to you via email and update the progress in this thread. Please kindly pay attention to check your email box.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
AliExpress,
AliExpress,
I am disappointed by the lack of transparency and accountability regarding the Football Mania credit exchange program. Many users invested significant time and effort participating in the event, earning credits with the expectation that they could be redeemed as advertised.
However, the redemption process has been unclear, inconsistent, and extremely frustrating. Credits often become unavailable instantly, opportunities to redeem appear limited without explanation, and users are left without meaningful communication about how the system operates.
Participants deserve clear information about redemption availability, allocation rules, and any limitations affecting exchanges. A promotional event should provide a fair and realistic opportunity for users to obtain the rewards they have worked toward.
I respectfully request that AliExpress provide greater transparency regarding the Football Mania credit exchange system and offer a fair solution for users who were unable to redeem their earned credits despite actively participating in the promotion.
Thank you.
July 19, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Unfortunately, we are unable to process your case as the request information form has not been filled out, and we lack the necessary details to proceed. We apologize for any inconvenience this may have caused. If you need further assistance or have any additional questions, please don't hesitate to reach out to our Help Center at https://helpcenter.aliexpress.com/s/BuyerHelp.
Best regards,
AliExpress Customer Service Team
They don't refund money for returning…They don't refund money for returning products, they steal customers. This is not the Ali Express of old.
They don't refund money for returning products, they steal customers. This is not the Ali Express of old.
July 6, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We sincerely apologize for any inconvenience you have experienced. We have initiated an investigation into the issue you reported regarding the incorrect item. We will keep you updated on the progress and respond to you via email. Please keep an eye on your inbox for further communication.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
Beställde 2 stk kullager med korrekt…
Beställde 2 stk kullager med korrekt uppgift om storlek samt typ, erhöll en större storlek, önskade rätt storlek tillskickat, men man valde att återbetala- dock enbart 30% av kostnaden!! Jag överklagade skickade bilder på min beställning samt de lager som har skickats, men någon förklaring fick jag inte, vg se nedan!
Ej seriöst! Känner mig lurat!
"Regarding this request, we have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period. "
July 11, 2026
Unprompted review
Reply from AliExpress
Bästa kund,
Vi beklagar djupt de besvär som orsakats av avvikelsen i varan du mottog. Vi kan vara försäkrade om att vi tar denna fråga på största allvar och proaktivt undersöker problemet du rapporterade gällande den felaktiga varan.
Vi uppskattar ditt tålamod medan vi arbetar med att lösa detta ärende. Du kan förvänta dig en detaljerad och grundlig uppdatering som skickas till din e-postadress, och vi kommer att se till att den här tråden hålls uppdaterad. Vänligen håll ett öga på din inkorg för vår kommunikation.
Din förståelse och ditt stöd betyder mycket för oss, och vi är fast beslutna att säkerställa din tillfredsställelse. Tack för att du ger oss möjlighet att åtgärda detta problem.
Med vänliga hälsningar,
AliExpress kundtjänstteam
Awful, avoid
Awful. The product took a few months and then the courier they used kept avoiding delivery saying my address was wrong when it wasnt. After demanding a refund the courier suddenly delivered it. Then what was delivered was nothing like what was advertised. A piece of furniture missing half of the railing and tiny, a fraction of the size specified. Complete waste of time and money. At this point not worth trying to return, it will just go straight in the garbage and an expensive mistake on my side to order from this dodgey company. My advice, your better off paying a little more from somewhere local. Such a scam
July 18, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Due to the lack of completed request information form, we regret to inform you that we are unable to process your case due to insufficient information. Please accept our deepest apologies for any inconvenience you've faced. If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
https://helpcenter.aliexpress.com/s/BuyerHelp
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
Refund
I am extremely disappointed with AliExpress and the way my return of two dresses was handled. The dresses did not fit me, and I followed the correct return process. The seller confirmed that the return should be free, but instead of a smooth solution, I had to deal with a complicated and frustrating process.
I felt that AliExpress did not properly protect the buyer. Even though I provided all the necessary information and tried to resolve everything fairly, the return process was stressful and time-consuming.
Be careful when ordering clothes on AliExpress. If the item does not fit, returning it may not be as easy as expected. I expected better customer service and stronger support for buyers.
This experience has seriously affected my trust in AliExpress. I hope the return system will be improved so other customers do not have to go through the same problems.
June 29, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are truly sorry for the inconvenience you’ve experienced regarding your return. Please accept our heartfelt apologies for any frustration this may have caused. We have promptly begun looking into the issue you reported and will reach out to you via email as soon as we have updates.
Kindly take a moment to check your inbox regularly, as we will be sending important updates there. Your patience and understanding during this time mean a great deal to us, and we deeply appreciate your cooperation.
If you have any further concerns or questions, please don’t hesitate to let us know.
Warm regards,
AliExpress Customer Service Team
Useless Fraudulent Customer Support
Had an item which was delivered broken. I’ve tried and tried again to get a replacement or a refund and have got absolutely and frustratingly nowhere. Chatted with the manufacturer and they say they can get involved. Chatted with Ali and they say I have to raise a dispute. Did that and their “dispute” system does not work. Upload video and pics of the fault as instructed - it does not work - and their AI app ignores that and continually defaults to state I have changed my
mind and want to return it! It’s not the value which is negligible, but it’s the principle. Useless.
July 19, 2026
Unprompted review
Reply from AliExpress
Dear customer,
Sincerely apologize for the inconvenience caused.
Since your order is still under protection, please click [Open dispute or Returns/Refunds] on the details page of the order and upload the pictures you took as evidences.
Kindly make sure you have correctly uploaded proof for your request and selected a refund method. If you're still unable to submit your request, please reply to our agent's email directly or go to our Help center page 【https://helpcenter.aliexpress.com/s/BuyerHelp?】for online customer service.
Your understanding and cooperation are deeply appreciated.
Best regards,
AliExpress Customer Service Team
They delivered the wrong item and now I…
They delivered the wrong item and now I can't find details about ordre, This was the first and time i ordre anything from them.....
July 13, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.
We would like to inform you that we are actively looking into the issue you reported. However, as the investigation is still ongoing, we have not yet reached a conclusion or sent you an update. Rest assured, once we have a solution or further information, we will notify you immediately via email. Please keep an eye on your inbox for our response.
If you have any additional questions or require further assistance in the meantime, please don’t hesitate to contact us.
Best regards,
AliExpress Customer Service Team
1-Star Review
1-Star Review
I do not recommend AliExpress. In my experience, the company did not send the item I ordered, and I felt misled throughout the process. It was very frustrating to pay for a product that never arrived.
I found the communication and customer service disappointing, and I did not feel that my issue was handled fairly. Based on my experience, this is not a company I can trust, and I would be very cautious before ordering from them.
July 16, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Due to the lack of completed request information form, we regret to inform you that we are unable to process your case due to insufficient information. Please accept our deepest apologies for any inconvenience you've faced. If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
https://helpcenter.aliexpress.com/s/BuyerHelp
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
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