AliExpress Reviews 

They are dishonest, I had a complaint regarding missing items from a purchased made, I uploaded the screen shots of the item as advertised and pictures showing all the items that made up the purchase, AliExpress customer service emailed asking for more which of course their isn't, so they denied my request to a part refund. They are scammers in my view completely dishonest and rely on being "Untouchable" being based in China.

So i made an order and the package said delivered, and i did not receive the package, so i contacted the shipping company they said my address was not the address on the package that the package was sent to a different address so i tried to contact the seller didn't get anywhere ai bot tried the customer service the same thing asked for a human and started talking to what i thought was a human but got the same answers like the customer service is ai, tried to do a refund could not get anywhere it kept wanting me to contact the shipping company so if you do order anything off there site don't expect to get anywhere with customer service because it is a joke to many scammers on there site, and i tried to contact the seller and i could not find there store anymore like it just vanished DONT BUY FROM ALIEXPRESS

Never Received My Orders – No Refund
I ordered two items (#3074445716710783 and #3074319383940783). The original estimated delivery date was June 29, but as of July 17, I still haven't received either order. The tracking numbers (CNGF001FL0783000030117947 and CNGF001FL0783000029893232) are invalid on UniUni. Instead of issuing a refund, they postponed the delivery again until August 16. Very disappointing service. I still have no items and no refund. Buyers should be aware

Are the perfumes genuine on the aliexpress app

I would give them 0 stars if I could. I ordered a lzakmr game console, I paid for the 1 TB model and they sent me the 500 GB model. I filed a request for an exchange and I was told to send the one I received back, they paid for the shipping and they said that I sent it back for the listed reason was not needed which was not true they refunded me $18.00 dollars of my $264.00 dollars and claim they never received my return, after multiple attempts to resolve this issue they refuse to send me what I paid for or a full refund. I was a good customer and I don't participate in fraud or theft I just wanted what I paid for. I will just spend my money at a more reputable company.

So far it’s been absolutely rubbish ,still waiting on orders a sent 5/6 week ago ,could o& gone to china or were ever and go5th3 quicker myself ,terrible service I,ll not use the again

CRAP CLIENT SERVICE I RECEIVED THE WRONG STUF ASKED FOR A REFUND THEY OFFERED HALF THE MONEY I REJECTED TWICE AND THEY STEEL MADE THE HALF REFUND I OBJECTED TO IT THE ANSWER INSUFFICIENT PROOF OF WRONG PART AFTER HAVING PICTURES OF THE PART I ORDERED FROM THEM AND THE ONE I RECEIVED I EVEN OFERED FOR THEM TO COLECT THE WRONG PART AND REFUND ALL MY MONEY BECAUSE I WILL HAVE TO TRASH THE PART IT DOESN'T FIT MY CAR JUST LOST MONEY IT'S A LAST TIME BUYING FROM THIS PLATFORM

Do not buy in AliExpress 3 month to receive a reimbursement even it was crear the product was stocked somewhere and i need the product to charge my car as electric it is. The only solution is to wait 90 days as the policy is .. This is a Shame of a quality plataform, i strongly recomendación to buy in others or inmediate markets this is not acceptable

15/07/26
i am blacklisted by a seller so i can not send him messages through chat.
I get reply :contact customer service.
i contact customer service, show them the screen shots which of course they only read after you tell them : Please READ before asknig questions.
Case gets escalated to "senior team"

"Case ID: 2053808431988221
Start Time: 2026-07-16 20:31"

17/07/2026
I get email reply from Aliexpress:

"We are sorry to inform you that for some reason the seller has added you to their shop's blacklist. If you still wish to purchase from this seller, please contact the seller to discuss the matter. Thank you for your understanding and co-operation." 🤦🏼‍♂️

I reply:
I can not contact seller because he has blocked my messages. Why do you ask me to contact seller ??

Please provide useful solution to this issue instead of just a useless link and telling me to contact him.

UPDATE: 18/07/26

Aliexpress replies:
We are sorry to inform you that for some reason the seller has added you to their shop's blacklist.

Please comply, thank you for your cooperation. You need to operate it yourself.If you do not know how to contact the merchant, here are some instructions for you, please click here for more information.

🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

My answer:

I repeat:

I can not contact seller because he has blocked my messages.

Do your job and contact him to know why I have been blacklisted

Provide useful solution to this issue instead of just a useless link and telling me to contact him.

More in next episode 💀

Sent a watch strap back still intact
Asking for a refund they don’t want it back
After a long process I have been given permission to return back to them
Sent back the watch strap
Was given a refund of £16.89
The strap cost £85.39
No reason why that much
Spoken to them still don’t give a reason why
They just give you the runaround
And still don’t explain why only 16.89
Should have been £85.39
They have a 90 day return period
And I sent back to them 2 days after receiving it they are rubbish rubbish
Don’t buy anything from them they are useless and useless and rubbish still will not give me my refund they send the had to take 2.5% off for handing and to pay for the return and the exchange rate sill only received £16.89 where is the rest of the money £85.39
They have done nothing to help me at all they are useless and rubbish is this how they treat their customers after a return don’t want to give your money back shame on them shame on them where is my £85.39 refund not the £16.89 that you gave me RUBBISH

now they say they have lost the strap and that why they only paid £16.89 it should be £85.39 they lost it we go a round and around do not buy from them if have to return it you will not get your money back
it a all thy want is your money and do not care

so the refund was £16.89 should have be £85.39

The Worst Online Shopping Experience I’ve Ever Had

This has been, without question, the worst online shopping experience I have ever had.

The air conditioner I received arrived damaged. I immediately reported the issue, expecting the platform to protect the buyer when an item arrives defective.

Instead, I was repeatedly asked to return a very large and heavy item by self-shipping. I explained multiple times that I have health limitations and live alone, making it physically impossible for me to transport it. None of this was taken into consideration.

Customer service kept promising that my case would be escalated, but nothing ever changed. I spent hours contacting support, repeating the same explanation to different agents, only to receive the same scripted responses. In one case, an agent kept me waiting for a long time while supposedly working on my case, and the chat was automatically closed by the system for “no response” even though I was actively waiting.

I even tried to reach a reasonable solution with the seller, but the seller refused to cooperate. Instead of holding the seller accountable for shipping a damaged product, AliExpress placed the entire burden on me.

After shopping on many online marketplaces over the years, I have never experienced customer service this frustrating. This experience has completely destroyed my confidence in buying from AliExpress again.

My advice to anyone purchasing expensive or heavy items is simple think twice before ordering. If something goes wrong, don’t assume the platform will stand behind you.

Update:

AliExpress responded to my review and requested my order information, which I provided. However, several days have passed and I still have not received any actual solution or resolution.

This issue has already been ongoing for more than a month. I contacted the seller and AliExpress Customer Service multiple times, but the response has always been that the case would be escalated or reviewed by another team. Despite these repeated promises, no practical solution has been provided.

The original problem remains the same. The item arrived damaged, and I am still being asked to return a heavy damaged air conditioning unit at my own expense before receiving a refund.

I appreciate the response, but a response alone does not resolve the issue. I am still waiting for a fair and reasonable solution.

A package I ordered was reported by the local courier as undeliverable because my address was unknown? (Not my first time buying, and no issues previously). I tried following up but there were no contact details of the courier company available online for me to follow up. When I requested a refund from Aliexpress my request was turned down since I could not produce proof of non-delivery of the package. Make that make sense!!

Everything is fine as long as the correct item is delivered and on time.

If something goes wrong, that is not your fault, you're doomed.

In this case, I ordered 3 car grills, left, right and front. I waited 35 days for the order to deliver.
When it arrived, the order was incomplete. The seller had only sent the right and front. Left was missing.

I was offered a small partial refund. Not even an option for the missing part to be shipped???

To source the part locally, it would cost me double the amount I was offered as a part refund.

I messaged back with this information.

Due to the delay in communication and my car already being in the garage for so long, I ordered the missing part with next day delivery and sent everything to the garage so they could resume the repair.

A few days later they are insisting on a full return and to add insult to injury, I have to pay the return shipping upfront!?

Many more emails and live chats followed. I explained it's impossible for me to return, as the parts have been sent on to the garage.

Live chat agents tell me I'll receive a refund, then I receive an email telling me to return the item and threatening to close the case.

Absolutely shocking and disgraceful customer service.
____________________________________________

EDIT - In response to your reply

Completely fake concern (most likely AI generated). The email I received after this are the same, copy/paste responses. Neither the individual seller, nor AliExpress are interested in resolving anything. And they are in China so literally above any UK law.

Further to my previous review I did receive email from their"Customer Services". This is driven by their AI system. Whilst it is automatic it certainly is not intelligent. It responds with irrelevant standard paragraphs and request actions unrelated to your request - after which it reuses to accept your request to return / refund. BUYER BE WARNED - if you manage to get goods which are correct and undamaged - well done, but if you get anything you don't want to keep for whatever reason - you have no chance. Just check other similar postings.

Placing orders was so easy ,Communication was great with the sellers.any questions were answered very quickly.

Wanted to cancel an order m as I no longer needed it, they refused to let me cancel the order and quickly got it shipped in 1 hr of me complaining

——
Updated 21/7
No need to investigate, just a simple warning to anyone reading this review

AliExpress uses online suppliers that are less than 50% reliable or legitimate. Expect a problem with shipping for many or most orders and constant delays and excuses. A lot of persistence is necessary to cancel and get a refund. I think since most orders are small that most buyers just forget about it and give up without a refund, which I think the seller hopes will happen. I used to order regularly from AliExpress but now I have given up completely. The suppliers need to be vetted by AliExpress and certified reliable, otherwise it is mostly a scam.

Have been using AliExpress for couple months now and find their suppliers, products and service excellent, including an occasion when I decided what I had ordered wasn't exactly what I wanted and the return process was extremely easy.

Some very good original items for sale and at great prices. Some items require an extra postage cost, eg cosmetics.
Difficulty viewing all items in an order.
Sometimes items in an order are posted separately. Also had difficulty returning an item that was not as described.