alight Reviews 257

this company is impossible to work with. I have had an open case for a few years. Recently i had time denied and spent hours on hold and never got call back but reps were noting they were calling back (call logs to prove this)
They refused me the info to file a complaint and i can get NOTHING done with them.

This company. 1 st. The training is horrible. They don’t like to give raises and when they do they are only .30. They pay their BA’s good but Customer service reps get a lot less. The micro manage and they are ridiculous with QA
They are not concerned with employees and they only award you for your work if they like u. Also they claim they have a bid for the hours u work. That’s a lie. Every year I try to get my old hours they took from me but they give it to the new hires. They don’t give a damn about the people that been her all this time working their ass off. U can’t even get a second damn job working for them because they give u a bull a schedule

Didn’t follow through. No contact. On line chat is useless, agents disconnect. Company is a total mess. They contract to agents that are licensed within each state to follow up and go through plans with the member. Whatever happened to AON by selling out to ALIGHT is a failure. Thanks a lot Merck for outsourcing my benefits to a company that fails your retirees.

The worst customer service experience ever . Good luck it is impossible to get anything done . Surprise this company still in business.

I recently used Alight to administer cobra benefits; for over a month they could not figure out how to set up automatic payments from my bank; delaying my health coverage. If there is a way to give them a negative star please let me know.

Truly perfect for the modern day style of healthcare where everything is difficult, they make it impossible to use YOUR OWN MONEY, and they have their heads so far up their own backsides if they choke, slap their asses to make them breathe.

These peope are pure scum who make sure that HR is about keeping people down in any and EVERY way these scumbags can.

Customer support is an absolute joke, I have spent DAYS repeating THE SAME THING over-and-over again, I would have more luck staring at a blank wall than dealing with these inmoral, unethical pieces of garbage.

Trying to obtain my short term disability is ridiculous. They received my providers paperwork but they are still delaying approving it. They say they fax the provider but it was never received..once can be explained twice is their issue. Case Managers are rude and they do nothing.

Terrible service. Cannot pay for Cobra online - repeated error message. On indefinite hold (despite a repeated message that "your expected wait time is 3-4 minutes").

Also, the number of times I have had upload receipts to verify HSA payments is ridiculous.

I cannot understand why any company that claims to care about its employees would use this benefits platform.

The mobile app is utterly useless. I could not execute requests online as I had done with fidelity. Consequently I was forced to speak with a customer service rep that only did half the job. I called back to rectify the dumpster fire of a mess that was created. I waited the two business days for a resolution. They had closed the ticket without even looking into it and left some canned response for me to call if I had questions. I opened another ticket. I called and the said they were working on it. After fourteen+ days I just pulled a total distribution to a firm that is responsive. They are a bunch of Shylocks!

Roche Labs uses them for pension and other retiree benefits. It is a ten minute process just to speak with representative. They change the timelines to start receiving pension that is different than what was stated in the letter. Then when I called to speak with representative they hung up on me. The automated system did not recognize voice or phone prompts which then sent me to the security team. I also have HSA account with them and there is no standardization of approving the expenses. One time they approve easily and the next time with same receipt and diagnosis code they say it is ineligible and froze my card. Overall it has been a frustrating experience. I guess it doesn't matter to Roche as I'm a former employee of 27 years and not helping them currently.

I took a loan against my company 401k 2 years ago. I come to find that loan was not being paid through payroll deduction like it was supposed to be. I got 2 notices about manual payments which I made but no communication beyond that! It’s been sitting for 2 years not getting paid!

Awful customer service, constantly making mistakes, and unable to resolve any issues without tickets, that eventually lead you no where. Representatives continually hang up and act like the call was dropped. Would rate 0 if I had the option.

The worst retirement company to work with. The right hand doesn’t know what the left is doing. Their customer service is terrible. You cannot call anyone directly. They schedule phone calls at their convenience. I can’t wait to get my money out of their hands. Aweful!

I am writing to express my deep frustration and concern regarding the ongoing issues I have encountered with Alight, the provider of our workplace benefits. Over the past eight months, I have faced numerous problems related to my benefits, specifically enrollment in programs I never signed up for, incorrect paycheck contributions to my retirement account, issues with investment transactions, signing in issues, etc.

Despite countless calls to Alight to resolve these issues, I have been caught in an endless loop of unproductive ticket creations and inadequate responses. Each time I contact Alight, I speak with the same representative who simply creates another ticket, claiming that the back office will resolve the issue, and keeps me on call for 1-2 hours. However, the resolution of these tickets always results in a message asking me to call again, with no real progress being made. This cycle has continued for eight months, leaving me with unresolved issues and growing frustration.

I have reached out to our workplace benefits team, but I was informed that Alight is solely responsible for these issues. Unfortunately, Alight’s current approach to handling these issues seems ineffective, and I am at my wit’s end. The lack of resolution has been so discouraging that I am considering leaving my job solely to avoid dealing with Alight further. These issues caused me significant mental and financial stress.

Luckily they don't have my retirement account (read other reviews). Unfortunately, they do have my FSA and DCA. They will freeze your account if you don't send them, no notice given BTW, itemized receipts for legitimate expenses, you know, like dentists. Ridiculous. Worst company ever. I will not even try to save tax $$ next year on FSA/DCA if my company continues to use this craptastic company. Their website sucks too.

The worst financial services company ever. Quarterly statements...only 4 per year: June 30 statement arrived August 6. Five weeks after. Enails which answer questions NOT ASKED then the closure of a case without it being resolved. .Emails sent from a "no reply" address. Getting a rep on the phone is near impossibke, and each agent will tell something entirely different. I rue the day I ever got involved with this place. Utterly horrible experience. How do they stay in business?

The most uncooperative company with whom I have ever dealt. My 401k is there, and to do a withdrawal, the owner of the account cannot pick and choose what he/she wishes to sell. To sell, one must sell some of EVERY fund in the account. This is not any law or mandate it is something Alight made up. Don't bother to call, you get limited phone menu potions and then get a recording: i I understand what you are saying, but I don't have any information for you. WHAT? Avoid if possible, or get your money out of there. The emails they send come from an email address which does NOT accept emails. BAD BAD business practices.

DO NOT buy into the pre-loaded benefit medical card. You will not be reimbursed the money you paid into the card if you leave the company. In my case it’s HEB. I read their disclosures front to back, it does not disclose that your money will be forfeited to the company if you leave the company you work for. Customer service is an absolute joke, the woman laughed at me when I told her the money is not a ‘benefit’ like she stated. It was my money that I payed into the account every week for half the year. If I had the money I’d take these people to court and sue them. They are robbing middle/lower class citizens.

Giving 1 star because they won't let me give zero. This company is HORRIBLE. Their customer service is anything but helpful, and they have zero empathy for any troubles THEIR mistakes cost you. They told me I would get a lump sum distribution from an old 401(k), but instead they arbitrarily deposited into an IRA that I DID NOT CHOSE, with a company that I DID NOT CHOSE. And if I want to get a distribution from said IRA it's going to cost half of my money in stupid, useless fees. If you use them, change now! If you are considering using them, look elsewhere!

This "company" doesn't deserve a single star. They are horrifically incompetent, woefully useless and possess the customer service skills of a donut. They repeatedly lose your paperwork, then send nasty little emails (that you can't respond to) saying they never received it, then give you a 15 day deadline to resubmit. It's nearly impossible to get a live person when you call, but on the off chance you do get a human being on the other end of the line, they'll tell you something in stark contrast of what the last person told you. And demand more paperwork.

I can't help but wonder if my employer outsourced to "Alight" to handle our FMLA as a means to deter employees from utilizing our leave benefits. It certainly feels that way.