Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
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Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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Excellent Customer Service
Having been previous customers with Alinta for many years, reopening an account with guidance from Tegan made rejoining a simple, stress-free, and seamless experience. We are older people with hearing difficulties; however, Tegan’s patience, attention to detail and clear answers to all our questions gave us confidence that we had chosen not only the best option for us, but also a trusted electricity provider. Tegan’s caring attitude, along with her knowledge and professionalism, helped us to make the decision to return to Alinta. Thank you, Tegan.
July 22, 2026
Reply from Alinta Energy
Hi Dawn & David,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Refusal to honour advertised plans and poor customer service
On 1 and 2 July 2026, I attempted to switch my electricity supply to Alinta Energy under an active market offer listed on the federal government's Energy Made Easy portal (Plan ID: ALI1022100MRE3). This plan remained active on the government portal until at least 5 July.
The website links provided on the portal failed to process the code. Upon using the website live chat on 2 July, I waited over five hours and was advised that Alinta Energy would not honour the rate.
Following an initial escalation request, a representative called on 15 July and formally refused to provide the plan, stating that the business was not required to match rates listed on the government database.
Following a formal complaint lodged with the Energy & Water Ombudsman NSW, Alinta Energy's Customer Advocacy team contacted me on 17 July. The representative used the call to offer an alternative, higher-priced market contract and again stating they did not have to match the plan advertised. I declined the offer and explicitly stated multiple times that I would not be transferring my account to Alinta Energy.
Following that telephone conversation, Alinta Energy issued a written email summary of the discussion. This summary inaccurately characterised my statements and timeline to suggest I had simply missed a deadline.
I have formally refuted this email summary in writing, requested that the business place a strict no-contact order on my details, and forwarded the written record back to EWON for investigation.
Consumers utilising government comparison tools should be aware that Alinta Energy has refused to honour active portal listings and has issued inaccurate written summaries of customer disputes.
July 17, 2026
Unprompted review
Reply from Alinta Energy
Hi Laura,
We are truly sorry to hear about the difficulties you encountered while attempting to switch your electricity supply and the subsequent interactions with our team. We understand your frustration regarding the advertised plan not being honored and the issues with the online portal. We also acknowledge your concerns about the accuracy of the written summary of your discussions with us. We are taking your feedback seriously and are reviewing the details of your experience to understand where our processes fell short. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement in how we communicate and manage customer inquiries, especially concerning advertised offers and dispute resolution.
Thanks,
Elena
Don't allow change of plan while…
Don't allow change of plan while overseas because only costly phone call, not a webpage method
July 21, 2026
Unprompted review
Reply from Alinta Energy
Hi Grahame & Sharon,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
The girl was very helpful (I think)…
The girl was very helpful (I think) unfortunately I didn’t understand 50% of what she said and said yes to her many questions when I probably should have said no.
July 17, 2026
Reply from Alinta Energy
Hi Jeffrey,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if we can be of assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
The staff member was very helpful and…
The staff member was very helpful and surrportive
July 21, 2026
Reply from Alinta Energy
Hi Barbara,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The lady i discussed my energy transfer…
The lady i discussed my energy transfer with was wonderful. Easy to deal with.
July 21, 2026
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Just easy and Good
Just Easy and Good and the the guy Daryl is very good and understanding so Thanks!
July 21, 2026
Reply from Alinta Energy
Hi Chit,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Best in energy saving
This company doing well beyond thinking help people with saving money.
July 21, 2026
Reply from Alinta Energy
Hi Harpal,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Lisa,
We're happy to hear you received a discount! We appreciate your positive feedback.
Thanks,
Elena
Very helpful staff
Very helpful staff. Answered all my questions in a way I could understand. Reassuring. I can contact them again if need be
July 21, 2026
Reply from Alinta Energy
Hi Daphne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Signing up was really stressful as the…
Signing up was really stressful as the woman on the phone did not listen or let me speak and would not stop speaking over me.
I was so glad to be finished as it was a huge ordeal
July 20, 2026
Reply from Alinta Energy
Hi Paul,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Extremely Poor Systems
Extremely Poor Systems.
I have just joined and am unable to log-in.
Tried multiple time to change password but to No Avail
How does Alinta Energy expect new comer OR retain current ones.
Very New Customer ( One Day Old)
Anil Chhugani
July 20, 2026
Reply from Alinta Energy
Hi Anil,
We are truly sorry to hear about the difficulties you've experienced with our systems as a new customer.
We understand how frustrating it is when you can't access your account, and we appreciate you bringing this to our attention. We are actively working to improve our processes.
If you have any account-specific issues, we would kindly encourage you to message us at https://www.alintaenergy.com.au/ and selecting the blue chat icon in the bottom right-hand side of the page.
Our web messaging team are here from Monday to Friday, between 9am - 5pm (AEST).
- Peter
Reply from Alinta Energy
Hi Paul,
We're delighted to hear that your signing up experience was so positive and easy!
We appreciate your kind words.
- Peter
Reply from Alinta Energy
Hi Dev,
We're happy to hear that you're having a positive experience with us so far.
We appreciate your feedback.
- Peter
Great company
Great company I had a very nice chat with a wonderful woman and I love the company
July 17, 2026
Reply from Alinta Energy
Hi Nichole,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We will be sure to pass this on to the agent you spoke with to let them know their hard work is paying off.
Sally
Reply from Alinta Energy
Hi Ken,
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve our customer service.
We have passed this on to the relevant team so that we can improve our services.
Sally
Service and Honesty
Sales team understood what they were talking about. I love the Alinta add. Its the honesty of Alinta and I will not leave them again
July 16, 2026
Reply from Alinta Energy
Hi Delene,
Thank you for taking the time to leave us such a wonderful review. We appreciate you letting us know about your experiences with us.
We pride ourselves on our customer service and we look forward to assisting you with all your future enquiries with us.
Sally
Reply from Alinta Energy
Hi Tee,
Thank you for your great review. We appreciate you taking the time to let us know about your sign-up experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Ian,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign up.
If you’re interested, don’t forget to activate your MyAccount for online access to your bills and usage.
Sally
Prompt and Efficient Service
July 16, 2026
Reply from Alinta Energy
Hi Nancy,
Thank you for your review. We appreciate hearing from you about your experience with us.
We look forward to assisting you with all your future enquiries in same efficient manner.
Sally
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