Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
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Review summary
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Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
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I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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Poor Form - practically a scam
Poor Form.
Alinta from the start did not abide by the regulator’s requirements. The regulator requires Alinta to provide the pricing agreed at the point of signup. All I received was a welcome email and the only details requested were mine… for direct debit. When I asked for the anctualy rates agreed they were unable to provide it, again giving me the welcome pack with direct debit.
I had signed up on their site to the plan with 88c daily charge and ended up with a $1.25 daily charge! Absolute farce.
This company is basically a scam.
Additionally, the plan I signed up to is a flat rate. But no, it has a peak charge, you CANNOT market a flat rate product if there is any type of TOU charge.
Once again, scam.
I’m reaching out to the regulator.
May 31, 2026
Unprompted review
Reply from Alinta Energy
Hi Tim,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
When visiting our website or a comparison service, the rates displayed are based on the postcode entered and were an estimate for your area.
Once the full supply address is provided during sign-up, we were able to identify the rates applicable to the property and update them accordingly. These are shown during the sign-up process.
We will pass your feedback on to the relevant department to ensure that we improve our system moving forward.
Sally
Don’t waste your time
Horrible, suffering currently due to no electricity yet on a new connection, they promised to turn it on 4 days ago, and nothing has been done yet, lazy shits. It’s 5 degree Celsius at nights. I might die because of them.
July 8, 2026
Unprompted review
Reply from Alinta Energy
Hi Rylan,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If there is anything we can do to help, please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Fiona,
Thanks for the great review. We appreciate you taking the time to let us know about your sign-up experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
Expensive energy!!!!
I found it extremely difficult to understand the person I spoke to about the different plans in comparison with my previous provider. Between his strong accent and the speed at which he spoke, I seriously struggled.
3 days in, realised I'd made a mistake and went back to the previous provider.
My bill for several days with Alinta was double what I'd previously been paying.
July 10, 2026
Reply from Alinta Energy
Hi Jo,
Thank you for your feedback. We appreciate you taking the time to let us know about your experience with us and we’re sorry to hear it wasn’t the best.
We will pass this on to the relevant department to ensure we can work towards a better customer service experience in the future.
Sally
The operator was very helpful.
July 10, 2026
Reply from Alinta Energy
Hi Giancarlo,
Thank you for your great review. We really appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same helpful manner.
Sally
Reliability/ Excellent communication/Personable
Clear explanation of plan.Happy to answer questions and queries.Pleasant personal approach.
July 10, 2026
Reply from Alinta Energy
Hi Joan,
Thank you for your wonderful review. We really appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Just swapped Energy providers from Lumo…
Just swapped Energy providers from Lumo to Alinta after Lumo increased their rates... I have been with Alinta before, they are one of the Cheapest Energy Retailers on the market and have flexible payment plans, not forcing you to have to pay direct debit...
I regularly swap Retailers around the end of the financial year as this is generally when they increase their rates...
July 10, 2026
Reply from Alinta Energy
Hi Robert,
Welcome back to Alinta Energy and thank you for taking the time to leave us such a great review. We appreciate you letting us know about your experiences with us.
We look forward to assisting you with all your future enquiries wish us.
Sally
Just signed up and the onboarding…
Just signed up and the onboarding process was very easy and the person handling my call was excellent.
July 10, 2026
Reply from Alinta Energy
Hi Andre,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
We will pass on your feedback to the agent you spoke with to let them know to keep up the good work.
Sally
Signup Experience
The signup experience was made great by the friendliness and competent person that served me.
July 10, 2026
Reply from Alinta Energy
Hi,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Very quick responses to my enquiries
Very quick responses to my enquiries, and very easy to transfer my electricity account from other service provider to Alinta Energy.
July 10, 2026
Reply from Alinta Energy
Hi Manh,
Thanks for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us in the same quick and easy manner.
Sally
Reply from Alinta Energy
Hi Rebecca,
We're so glad we could assist you and provide clear explanations while saving you money. We appreciate your kind words!
Thanks,
Elena
After spending ages on the phone with…
After spending ages on the phone with someone who didn't have, and couldn't get their shit together, the relevant information wasn't passed on to Alinta.
Then, when I tried to amend the information with Alinta I was told I'd have to go through the process again. In both cases I couldn't understand the people I was dealing with because of their accent.
I don't want to deal with people I can't understand, and can't get organised.
July 9, 2026
Reply from Alinta Energy
Hi Geoffrey,
We are very sorry to hear about the difficulties you experienced with your recent interactions. We understand how frustrating it is when information is not accurately transferred and when communication barriers make it challenging to resolve issues. We are reviewing our internal processes and communication training to prevent similar situations in the future. We appreciate you bringing this to our attention.
Thanks,
Elena
Reply from Alinta Energy
Hi Doug,
We appreciate you sharing your experience and the general guidance you received. We value your feedback on the decision to change suppliers.
Thanks,
Elena
Not Happy
My husband Geza received a letter today from Alinta and he is very upset as to why the electricity had been disconnected from his brother's property at 37 Imelda Way, Qld. Geza lives in Sydney, NSW and wants the electricity to be put back on. But the person he spoke to said that he will need to pay to have it put back on again. Why? The letter that Geza received today was sent as a redirection from his brothers' property and it's not his faut that he only got the letter today 9/7/2026 through Australia Post. Geza is extremely angry about the whole situation.
July 9, 2026
Reply from Alinta Energy
Hi Agnes,
We understand your husband's frustration regarding the electricity disconnection and the delay in receiving the notification. We recognize that receiving such news significantly after the fact, due to mail redirection, is incredibly upsetting. We are committed to reviewing the circumstances surrounding this disconnection and the communication process. We want to ensure we fully understand what occurred and address the concerns about the need for payment to restore service. Please know we are taking this feedback seriously to improve our processes.
Thanks,
Elena
Reply from Alinta Energy
Hi Valerie,
We're happy to hear that our service was quick, easy, and low cost for you. We appreciate your positive feedback!
Thanks,
Elena
Lizzy provided excellent customer service
I spoke with Lizzy over the phone and she provided excellent customer service. She was friendly, easy to talk to, and very helpful in explaining the best plan to suit my household’s needs. I really appreciated her assistance.
July 8, 2026
Reply from Alinta Energy
Hi Sharon,
We're so happy to hear you had such a positive experience with our customer service. It's wonderful to know our team member was friendly and helpful in finding the best plan for your household. Thank you for sharing your appreciation!
Thanks,
Elena
The pricing is a help to me because I
The pricing is a help to me because I am only on the pension and I’m able to ever work again due to collapsing disc in my spine .Customer service was very helpful
July 7, 2026
Reply from Alinta Energy
Hi Dennis,
We are truly glad to hear that our pricing has been helpful for you and that our customer service team provided excellent support. We appreciate you sharing your positive experience with us.
Thanks,
Elena
Their contact could barely speak English
Applied online to transfer my gas service to Alinta. Received a phone call later that day from their representative. He English was so bad I could hardly understand him and had to continually ask him to repeat himself to determine what he was saying. He then asked for my meter number which he then couldn't find. He then cancelled my application and told me phone Alinta to re-apply. I then had to make a long phone call, where fortunately the representative spoke clear English, and go through all of the questions again that I had answered on line the previous day
July 7, 2026
Reply from Alinta Energy
Hi William,
We are truly sorry to hear about the difficulties you experienced when trying to transfer your gas service. We understand how frustrating it must have been to have to repeat information and deal with communication challenges, especially after applying online. We are reviewing our processes and providing additional training to our team to ensure a smoother and more efficient experience for all our customers. We appreciate you bringing this to our attention.
Thanks,
Elena
Costumer service was excellent and…
Costumer service was excellent and gave me the best deal
July 8, 2026
Reply from Alinta Energy
Hi Shannendoah,
We're so glad our team provided excellent service and helped you find a great deal! We appreciate your kind words.
Thanks,
Elena
Not impressed at all
I am not impressed with the way i have been duped. I was talked into switching companys because the tarrifs were better and the solar sale was convincing. I could have stayed with my origanal provider and still got the same shit treatment.
June 18, 2026
Reply from Alinta Energy
Hi Colin,
We are truly sorry to hear that your experience with us has not met your expectations, especially after making the switch based on our tariffs and solar sale. We understand your frustration when services do not live up to the promises made. We are committed to improving and would appreciate the opportunity to understand the specific issues you've encountered so we can address them directly. Your feedback is invaluable as we strive to provide a better experience for all our customers.
Thanks,
Elena
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