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Rated 1 out of 5 stars

Horrible! The dress I ordered came completely wrong and so cheap. Customer service responded but now says my email is not deliverable. Scam. Do not spend your good money ordering anything from this si... See more

Rated 5 out of 5 stars

I received my items in 2 weeks! Based on other reviews I was expecting them much later. I ordered 3 items: the sweater is absolutely adorable, runs a little big though; the dress looks great, materia... See more

Rated 1 out of 5 stars

Scam? Fraud? Either way, just terrible. Zero stars. Ordered a sweater Aljok said was made in USA. When finally delivered, after I complained that shipping tracking wasn’t working, I received a sweater... See more

Rated 4 out of 5 stars

Absolutely shocked at the quality and beauty of these sweaters! I have difficulty trusting on line shopping and your product has measured up with high standards for every other on line store. Sweaters... See more

3.1

Average

TrustScore 3 out of 5

305 reviews

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3.1

All reviews

(305)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The dress is just as pictured and is…

The dress is just as pictured and is great. Size was right on. It took a while to get here, coming from Italy, but I got a tracking notice every day that showed exactly where the package was. I will not hesitate to order from this company again. With FB you never know.

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Horrible quality. Needed to return two of three items and they wouldn’t allow it. Said to keep them and only gave me a fourth of my money back.

March 23, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality and customer service

I ordered a sweater from Aljok in January. It took a month to arrive. The material was thin and poor quality. Medium is usually a good fit for me, but this one was very small, and the arms were short. I still liked the colors, so I decided to exchange for a larger size. There were no exchange or return instructions provided with the sweater, so I reached out to customer support and was told I did not need to send the original sweater back, but I should use PayPal to send $15 to an account for the shipping of a replacement in a larger size. I was concerned that the receiver of the payment might not know what it was for, so I included my order number and purpose of the payment in the notes on PayPal. Months later, and I still had not received the replacement sweater. I contacted customer support again, and they asked for proof that I had sent the $15, which I provided. By this time I had lost interest in the sweater and asked for a refund. I was told that they only provide refunds for damaged items and only do exchanges for size issues. Very disappointing experience all around. Save your time and money and shop elsewhere!

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

totally a scam

totally a scam. the dresses i received looked nothing like the photo. The sizes weren't even close to what was sewn in on the label. advertised as made in USA and all packaging and dresses say Made in China. Would not accept my return for "poor quality" which their refund policy says can be returned for a refund.

March 4, 2023
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience - I have written multiple times to their service department - attempted to cancel order - order arrived after birthday celebration - unsure how to proceed - Company is fraudulent -

March 5, 2023
Unprompted review
Rated 1 out of 5 stars

I wish I knew about this before buying

I wish I knew about this before buying. The sweater fits great and I’m happy with it.
The dress I ordered doesn’t and I just received my first “negotiation” email and now that I’ve read this thread I am so disappointed that I am about to experience their tailpipe product as well.

April 11, 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE. Clothing quality isn't good. When you go to return items, they actually NEGOTIATE amount. $30? $50? "The best we can do is $80 and you can keep the items". This is BULLSH*T. Live and learn. No more online orders from unknown merchants.

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

It’s a scam, they don’t refund

Ordered 4 sweaters. They didn’t fit and I sent them back. By the way the quality was also unacceptable for 2 of the items. I can’t get a refund. I paid $170 , it’s a total scam. They offered a $28 refund vs $170, but I haven’t gotten that either.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Delivery took awhile

Delivery took awhile. I was afraid because it looked like it was from a Chinese company…. The quality and fit were excellent !!!

March 23, 2023
Unprompted review
Rated 4 out of 5 stars

Contact Info

Was happy with my purchase … love both sweaters… just wish they have a customer phone number to be able to return or exchange items quicker if needed…

March 18, 2023
Unprompted review

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