In a nut shell... all details listed below. Kathleen Hermann Wed, Oct 22 at 11:02 PM This was a misserable experience. Twice they said my item had been de... See more
Company replied
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See what reviewers are saying
I wanted to take a minute to review the AllBrands Virtual Quilt Festival. Like every one of the events that I've attended, I immediately felt like part of a community, welcome and invited. The Broth... See more
Company replied
Just before the Coronavirus forced everyone into staying home, I attended an Anita Goodesign workshop sponsored by ALLBRANDS. It was wonderful! The ALLBRANDS folks out on a first rate workshop: well o... See more
Company replied
i ordered machine almost $2000 february 29.2024. i didn't receive shipping email confirmation. I tried to call several times already they said they'll call me back but never. I'll cancel my order if... See more
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Company details
Information provided by various external sources
Sewing machines, sergers, quilting machines, and embroidery machines! For 25 years, we personally help each and every customer select the best equipment and accessories for their needs.
Contact info
20415 Highland Road, 70817-7348, Baton Rouge, United States
- 1-800-739-7374
- marketing@allbrands.com
- www.allbrands.com
2.5
Poor
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Atrocious customer service, but they don't care.
AVOID THIS COMPANY!!!!! We ordered a Eureka vacuum cleaner from them. The vacuum cleaner was faulty and we have been engaged in an endless series of emails and calls with their "returns manager" (what does that tell ya!?). She was pitiful and defended, to a point of screaming at me, their VERY MISLEADING "returns policy". Pitiful, just pitiful! Please avoid this company and the inevitable drama...
After reviewing this company on several review sites, I've reached the conclusion they just don't care...
July 2, 2015
Unprompted review
Reply from Allbrands.com
We’re sorry to hear about your experience and apologize for the frustration you encountered with your order and our returns process. We especially regret that your interactions with our team did not reflect the respectful and helpful service we expect.
Although this review is from several years ago, we appreciate you taking the time to share your experience. We have continued to review and improve our customer service and returns processes to provide a better experience for our customers.
Just what I ordered!
I wanted an embroidery machine that was easier to transport to my embroidery club meetings. I ordered the Brother PE770 embroidery machine from Allbrands. It arrived in 3 days and the box contained everything as advertised. I tried several embroidery designs, both built-in and from a flash drive. It is performing very well and is a great addition to my "toys". I am very pleased with it and the company's service.
March 27, 2014
Unprompted review
Reply from Allbrands.com
Dear Kathy,
Thank you for taking the time to provide positive feedback. We sincerely appreciate your business.
8 days, no order, no communication available!...
I have ordered a vacuum cleaner (unfortunately for me) disregarding the multitude of negative reviews, readily available everywhere... Gees, how bad could it be? Well, I tell you - it can be. 8 days passed, and no one knows what's up with my order and when am I going to get it... I am terrified to think now what am I going to do if there's something wrong with the vacuum??? Then I'm stuck with it, out $200 bucks... It's better to pay another $30 bucks, get item on time, and have a great store to back it up in case something will go wrong... Won't shop AllBrands.com again, and am urging you to do the same.
March 23, 2009
Unprompted review
Reply from Allbrands.com
We sincerely regret any inconvenience ordering with us in the past may have caused. We are under new management, and can assure you we are doing everything in our power to offer exceptional customer service.
Reply from Allbrands.com
We’re sorry to hear about your experience and regret that our return policy was not clear or met your expectations. While this is an older review, we appreciate the feedback and have continued working to improve the clarity of our policies and the overall customer experience. Thank you for sharing your concerns.
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