A very unreliable company! Don’t buy from them!
Very unreliable company! Please do not buy from them! The Pyjamas (Christmas model) we ordered from them were very low quality! As soon as we received the items and saw the quality, we asked for their address to send back the products. They answer only after reminders. They didn’t want to accept the return of the items! And just let you know that still after 7 weeks we could not get our money back ! Additionally you have to send back the items on your own cost and where to France! So we spent another 15€ to send the items back.
They are not trust worthy!
I give them 0 point and will never buy any product from them again!
Reply from Alle Schlafanzuge
Hello,
Thank you for sharing your feedback. Even though this review dates back some time, we feel it is important to respond.
Since then, the management of Alle-schlafanzuge.de has changed significantly. We have completely reviewed and improved our internal processes, particularly regarding returns, refunds, and customer communication. A new German-speaking customer service team is now in place to ensure clearer, faster, and more reliable support for our customers.
We regret that your experience did not reflect the standards we apply today and thank you for taking the time to share your concerns, which have contributed to these improvements.
If you wish to get in touch or need any information, our current customer service team remains available by email at:
kontakt@alle-schlafanzuge.de
You can also reach our German customer service by phone at:
+49 800 7237970
Kind regards,
Customer Service Team
Alle-schlafanzuge.de