Pros The bank has no fees, which is awesome, especially in today's world. Customer service is available and can be helpful at times. You get paid one day early, not two days early as adve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPDATE: My funds were released and my home is safe. I appreciate it being taken care of timely, but the anxiety of it all was absolutely unnecessary. ***** I’ve been with Alliant CU for several yea... See more
Company replied
Lots of incompetence. Tried to open accounts, checking and savings, in my trust and ACU is abysmal — protocol and customer service around the process. They won’t allow customers to speak directly to... See more
Definitely has gone downhill. I joined in 2021 and had no problems until recently. Over the last year, the amount of technical difficulties they face almost daily is ridiculous. App constantly down fo... See more
Company details
Written by the company
Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
Contact info
11545 E. Touhy Ave., 60666, Chicago, United States
- 800-328-1935
- www.alliantcreditunion.org
2.5
Poor
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 2 weeks
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A Pleasure to do business With!
Love your easy website, your easy pay plan automated, and I have never had any issues. I know ifi do, I can contact you!
Thank you!
January 21, 2025
Terrible customer service
The 2.5% cashback rate is nice, and that's what brings them up to two stars -- but customer service is terrible. They believe that the right way to deal with an angry customer is to be snarky in both their email replies and on the phone. I've been dealing with them on a credit card fraud issue, and they continue to insist I reach out to a merchant with whom I've never done business. In addition, when they turned off the card, they cut off my access to see last month's charges and failed to post last month's statement online. There's a good chance that I will soon be a former customer.
December 20, 2024
Unprompted review
Reply from Alliant Credit Union
We appreciate your feedback, Richard, and have shared it with our team. In the meantime, we encourage you to call 800-328-1935 and ask to speak with a supervisor to discuss your experience further.
Reply from Alliant Credit Union
Thanks, Debra! We appreciate your positive feedback.
Customer service is always great!
December 11, 2024
Reply from Alliant Credit Union
Thank you, Sonya, for sharing your positive feedback!
INTEREST IN CHECKING I asked that interest from my CD be put…
I asked that interest from my CD be put in my checking account. This was done immediately and I had enough money to pay bills!
December 7, 2024
Reply from Alliant Credit Union
We're glad to hear your needs were met promptly, Kathy! Thank you for sharing your positive feedback.
Reply from Alliant Credit Union
Thank you, Adrian! We're pleased to hear that you're enjoying your experience and appreciate your positive feedback.
Loved the initial interaction to open…
Loved the initial interaction to open the Trust account. Product Support was exemplary.
December 11, 2024
Reply from Alliant Credit Union
We're thrilled to hear about your positive experience. Thank you for your feedback!
Alliant has been user friendly
Alliant has been user friendly. When I need them I can get a live person. Website is easy to navigate.
December 11, 2024
Reply from Alliant Credit Union
Thanks, Cheryl! We're glad you find our services user-friendly and easy to navigate. Our agents are always here to assist you.
They have kept me for 8 years now
November 17, 2024
Reply from Alliant Credit Union
Thank you for your loyalty and positive feedback, Richard!
Whenever I have questions etc a person…
Whenever I have questions etc a person answers and they assist me.
December 11, 2024
Reply from Alliant Credit Union
Thank you for your feedback, George! Our agents are always happy to help.
Alliant Credit Union always keeps me…
Alliant Credit Union always keeps me informed of deposits in a timely manner. They also quickly respond when I need to transfer funds to another business.
December 11, 2024
FABULOUS INTEREST EARNED
My first savings bank that has allowed me to earn great interest and accumulate money for my grandies. I bless Suze Orman every time I think of her for she led me to you. Thank you!
December 10, 2024
Reply from Alliant Credit Union
Thanks, Sandra! We're delighted to hear about your positive experience and appreciate your membership.
Reply from Alliant Credit Union
Thank you for sharing your positive feedback and for being a valued member.
Dependability
Can depend on Alliant for accurate and timely information about my accounts.
December 10, 2024
Reply from Alliant Credit Union
Thank you for sharing your positive feedback, David! We appreciate you being a valued member.
Happy with the service
I am always happy with the service I get and the people at Alliant. Great company and caring knowledgeable people
December 5, 2024
Reply from Alliant Credit Union
Thank you for sharing your feedback! Our agents are always happy to help.
I was impressed and satisfied how the…
I was impressed and satisfied how the supervisor Lynn of the customer service reps answered questions I had about the delayed process of completing the process of a totaled car. I've been a member of Alliant Credit Union since 2007 and I still think it's the best Credit Union. Both my son's are now members. I'm always referring them to friends and family.
December 9, 2024
Reply from Alliant Credit Union
We're delighted to hear about your positive experience, Darleen! We appreciate your continued membership and referrals. Thanks for sharing!
They are very good at there job very…
They are very good at there job very Efficient
December 10, 2024
Reply from Alliant Credit Union
We appreciate your positive feedback, Randy. Thank you for being a valued member!
LONG TIME USER
I've been using this credit union since the 1980s and have always had excellent service. I have no complaints at all.
December 10, 2024
Reply from Alliant Credit Union
Thank you for sharing, James! We appreciate your loyalty and positive feedback.
Reply from Alliant Credit Union
We're happy to hear you're enjoying our online experience! Thank you for sharing your feedback.
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